99home.co.uk Reviews 

1,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional service, highlighting their friendly, patient, and professional approach. Many people found the overall service to be excellent, efficient, and reliable, making their experience smooth and stress-free. Reviewers consistently noted the quick response times and effective communication, often appreciating support even outside standard working hours. However, some customers also noted slow communication, with questions sometimes going unaddressed or requiring repeated follow-ups. A few other people also felt that the service could be unprofessional, citing a lack of support and occasional incompetence in handling inquiries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Customers generally report positive experiences with response times, highlighting agents who are quick to... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting brilliant and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

I was assigned Sagrika Maurya to assist me with selling my shared ownership house. Every email i sent or query i had was replied to, always polite and helpful. The house description wording was re... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,794)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service. Mr.Anil Sharma goes above and beyond to help and the sale was seamless.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Best value in property management service

Fair charges, quick responses and excellent property management packages tailored to your individual needs. The team is pleasent to deal with and super knowledgable about the lettings.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first message to Craig, an inspection being completed, to the work being completed took just over a month, which also includes Christmas. Any other settling in issues were sorted quickly without fuss and the whole moving in process was super simple. I'd recommend these guys to anyone, especially Craig. He's fantastic

January 5, 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Siobhan
Thank you so much for your kind and detailed review — it truly means a lot to us.

We’re delighted to hear that you’ve had such a positive experience and that the moving-in process, communication, and issue resolution met your expectations. Resolving the damp issue efficiently — especially over the Christmas period — was important to us, and we’re pleased it was handled smoothly.

A special thank you for highlighting Craig. He really is brilliant, and your feedback perfectly reflects his commitment to being prompt, proactive, and supportive. We’ll be sure to pass on your kind words to him — they’ll mean a great deal.

Thank you again for recommending 99Home. We’re always here if you need anything in the future.

Kind regards,
99Home Team

Rated 1 out of 5 stars

Terrible worst estate agents ever!

Terrible worst estate agents ever!! I can’t believe that any of these positive reviews are real! From start to finish they’re extremely difficult to communicate with, whether this be via the telephone or email. Even the information regarding the property I am trying purchase is extremely out of date. They clearly used the same advert from over six years ago. All pictures were out of date, rates and information regarding the property were extremely out of date in fact they still haven’t even updated this after another six months!
The vendor and myself as a buyer do not have a single good word to say about this so-called Estate Agent, avoid at all costs.

January 2, 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Many thanks, Thomas, for the feedback. Could you please help us with the property reference number or the postcode?

Regards
99home Team

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out…

★★★★★ Excellent service that stands out from the rest

I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But Poja has gone above and beyond – they truly go the extra mile to help. What an excellent company! I’m so impressed that I’m planning to transfer all my other properties over to them.

December 23, 2025
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this letting agency. The team was professional, friendly, and very responsive throughout with Puja Mehra doing an excellent job as team lead. Everything was handled smoothly and clearly, which made renting stress-free. I’d happily recommend them to anyone looking for a reliable and supportive letting agency.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Puja Mehra is amazing! Best Estate Agent Ever!

I honestly cannot recommend Puja Mehra highly enough.

I came to Puja after a really difficult experience with a previous estate agent who had left a trail of problems behind them. What impressed me straight away was that Puja didn’t shy away from any of it. She took everything on, calmly and thoroughly, and just handled it. Every issue created by the previous agent was identified, untangled, and put right.

From start to finish, Puja was professional at every step. Clear communication, steady follow-through, and a real sense that she genuinely cared about getting things right for me as the landlord. Nothing felt rushed, brushed off, or passed down the line.

What really stood out was how supported I felt. Puja even connected me with her in-house solicitor, arranged free legal guidance, and oversaw the whole process in a way that removed stress rather than adding to it. All of this was done for a fee that felt more than fair for the level of care and attention involved.

I’ve rented out property for years, so I know what estate agents usually say they do. This was different. I felt looked after as if I were a premium client, even though I wasn’t asking for anything special — just competence, honesty, and follow-through. Puja delivered all of that.

I genuinely wish I’d found Puja and 99Home when I first started letting. It would have saved me time, money, and a lot of unnecessary frustration. An exceptional experience from start to finish, and a company I now trust completely.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend 99Home

I highly recommend 99Home. Their service is cheap, efficient and reliable. Amit Patel was my point of contact and he was brilliant - incredibly helpful, responsive and dedicated throughout the whole process of selling my home. When anything came up, he got back to me quickly, even outside of working hours. He is a consummate professional who rightly takes pride in his work, an outstanding representative of 99Home. I would definitely use them again.

December 15, 2025
Rated 5 out of 5 stars

Great service

Ishan has been very helpful and efficient. He has always been on hand to help with my queries. Reliable and very good value service.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I have used 99home for the first time…

I have used 99home for the first time to sell my house. The process to set up the advert and get it listed on Rightmove was simple, from start to finish it took less than 24 hours as I had all my photos ready before starting. Customer service from Srushti was great. The house sale completed within 3 months. Highly recommended.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Srushti

I would like to thank Srushti for all her time and effort throughout my sales process. She has constantly been on hand to answer any questions and concerns that I have had and she does this this quickly and kindly. She has great customer service skills and is very knowledgable. Thank you again.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

listing

i like to list myself. 99home is great and easy to use. Vivek is a pleasure to chat and work with

December 10, 2025
Unprompted review

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