9amHealth Reviews 

394
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their kindness, knowledge, and supportive approach, making interactions pleasant and helpful. The app and overall user experience are frequently highlighted as easy to use, seamless, and highly effective for managing health goals. Many people also appreciate the exceptional customer service, noting prompt communication and helpful support. However, some people mentioned difficulties with communication, reporting challenges in connecting with medical providers or getting timely responses. A few customers also noted concerns regarding prescription management and monitoring, finding the process inconvenient or experiencing delays.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as efficient, knowledgeable, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process seamless, easy to use,... See more

Service

Users describe ambiguous interactions with service, with many expressing frustration due to insurance... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is very supportive,... See more

Application

Customers had positive experiences with the app, finding it user-friendly, helpful, and easy to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialized Clinic
  2. Medical Office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.2

Great

TrustScore 4 out of 5

394 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(394)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

I have enjoyed using 9amHealth

I have enjoyed using 9amHealth. I have learned a lot about nutrition, sleep and exercise through this program. It has also been nice talking to someone after each session is complete. I am able to get any of my questions answered one on one.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Every person I’ve meet has been upbeat…

Every person I’ve meet has been upbeat professional positive and helpful. The app itself has lots of videos about exercise, meal prep and mental health in terms of how to destress. It’s a calming place. I never feel overwhelmed after watching a video. It encourages you to take small steps that will create change over time.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just Do It

The app helps you track your progress. You look forward to weighing in or checking your waist size. It becomes fun to see the progress. Everyone’s easy to talk to an acre to talk to you to help you get through any downfalls you may have.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Feeling Supported by 9amhealth

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about the goals I have set for myself. For the first time in a long time, I am being successful on my weight loss journey. I am focused on how I feel and not on the numbers on the scale!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Attentive with helpful advice.

Anytime I speak with one of my heath care team members I am left feeling heard. They address my concerns and offer multiple ways to help me succeed on my weight loss, and now at this time, as well as my weight gain!

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

This has been my first experience with…

This has been my first experience with this type of a weight loss program. I hope they’re better ones out there. 9amhealth does not return messages on the app nor answer questions I have. It’s been a complete waste of and money for me. I’ve followed their instructions and meal plans to the best of my ability and now I weigh as much or more than I did when I started the program, not to mention that I’m on the borderline of becoming diabetic. If there are better options out there, I hope I and whoever is reading this find them.

May 26, 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

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