While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been using A1 for a while now & they never disappoint you. Quality service as always friendly staff that always want to help you in the best way they can.

Rated 5 out of 5 stars

Second time using A1, and again, a faultless display of customer service. Service and MOT required (along with a niggling issue with the FNS wheel) and all works completed and an MOT pass within 90 mi... See more

Rated 5 out of 5 stars

Absolutely love this garage, all staff are kind and friendly and are super honest and genuine. No job too big or too small and a particularly brilliant garage if you're a lone female. Not at all intim... See more

Rated 5 out of 5 stars

It’s always a pleasure to visit A1 in South Ockendon! Very friendly & helpful staff. I had an MOT today on my Audi A3 which usually passes with no issues. Unfortunately today it was a Fail due to a... See more

Company details

  1. Car Inspection Station
  2. Auto Repair Shop
  3. Car Repair and Maintenance
  4. Car Service
  5. Tire Shop

Written by the company

Recently coming 3rd in the 'UK Garage of the year'. Our well established garages located in Dagenham and South Ockendon provides a wide range of vehicle services, MOT's and repairs for the people of Essex at very competitive prices. If you like to experience bespoke customer service that puts their customers first at a competitive price then come and visit us. Our facilities are located extremely close to Dagenham East and South Ockendon Train Stations. Having these locations makes us the ideal garage for the entire local community and people that need to commute. We offer Free Collection and drop off service to all local areas and are fully insured to give you piece of mind.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always a first class service

As always a first class service.
Friendly and professional.
It’s my go to place for Mot and servicing. The whole family use them.
Always a good experience.
Recommended.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

I’ve been going to A1 autos for a few years now they are honest & trustworthy & always do a great job with my car I wouldn’t go anywhere else definitely recommend them 😀

November 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Garage

Trustworthy, friendly & reliable.
I being going to A1 for MOT, servicing & repairs for 10+ years. I would highly recommend the garage and staff.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Took my car for a major service

Took my car for a major service. The staff were friendly and professional at all times. They kept me updated and informed on my car every step of the way. Everyone is always smiling and it has a warm inviting environment.
Definitely have recommended to family and friends.
Thank you all

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

I've been using this garage for over 10…

I've been using this garage for over 10 years and wouldn't go anywhere else. They are an honest and efficient family business that really care about their customers experience and their quality of work.
I've recommended A1 to family and friends and I've had excellent feedback.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent work - highly recommended

I took my Ford Focus in to A1 Autocentre first for a service and the for an MOT - VERY pleased with the service i recieved. They were helpfull and prompt, i was given plenty of notice as to when my car would be ready allowing me to schedule my work day. The guys are friendly and their work faultless. I have used them a few times now - will i continue to do so? Definitely ! Would i recommend to others? Without a doubt ! A real "winning the customer" experience.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

I have a golf hybrid

I have a golf hybrid. It had a problem & although I’d been to 3 garages no one could help me as they didn’t deal with electrics. At A1 They spent a long time researching the problem & eventually solved it. I wouldn’t hesitate to go back to them

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Full service, MOT & Major works

Full service, MOT and major works on another vehicle.
Dean and the team are on another level in terms of cost, communication, honestly and workmanship.
Thats why I won't go anywhere else. I travel from outside the area just for these guys as I know I will get honest feedback and prices.
Just read the rest of the reviews, no brainer.
Family run business and that runs thru the core of it.

Fantastic team.

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

A1 service

I have been going to A1 Ockendon Auto for a good number of years for MOTs, services and any work needed. Mick, Dean and Luke are very honest reliable guys. Some garages I’ve been too I’ve felt ripped off not with these guys. I had a car they worked on and instead of doing more work they were honest and said it wasn’t worth it I was just throwing money away. Wouldn’t go anywhere else.

August 30, 2022
Unprompted review
A1 Autocentre logo

Reply from A1 Autocentre

Hey Nikki,

Thank you very much for the kind words & for taking the time to leave a review for us.

We are delighted to hear you enjoyed your experience with us & we hope to see you back again in the future!

Kind Regards,
A1 Autocentre

Rated 5 out of 5 stars

Great Team

A1 Auto in Dagenham has been my Go-To garage for 6 years, such a friendly team that offer great customer service every time and will go the extra mile if need be! My mind is at ease whenever I use their mechanics, great team.

August 23, 2022
Unprompted review
A1 Autocentre logo

Reply from A1 Autocentre

Hey Ethel,

Thank you very much for the kind words & for taking the time to leave a review for us.

We are delighted to hear you enjoyed your experience with us & we hope to see you back again in the future!

Kind Regards,
A1 Autocentre

Rated 5 out of 5 stars

Staff Always helpful and keep me up to…

Staff Always helpful and keep me up to date and take the time to explain anything that may need doing . Thank you

August 22, 2022
Unprompted review
A1 Autocentre logo

Reply from A1 Autocentre

Hey John,

Thank you very much for the kind words & for taking the time to leave a review for us.

We are delighted to hear you enjoyed your experience with us & we hope to see you back again in the future!

Kind Regards,
A1 Autocentre

Rated 5 out of 5 stars

The guys here will do anything to help

The guys here will do anything to help, would never use another garage!! Try it you will not be disappointed

August 28, 2022
Unprompted review
A1 Autocentre logo

Reply from A1 Autocentre

Hey Susan,

Thank you very much for the kind words & for taking the time to leave a review for us.

We are delighted to hear you enjoyed your experience with us & we hope to see you back again in the future!

Kind Regards,
A1 Autocentre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look