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a1mhydro Reviews 194

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TrustScore 4.5 out of 5

4.3

Garden Center
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Rated 1 out of 5 stars

No customer service, need to return items and return requests are ignored and there is literally no way of contacting them….. company should be shut down the are absolutely awful!!!

Rated 5 out of 5 stars

Found these guys after my local and online didn't have what i needed, and wouldn't have been able to get or deliver until the next week. They were able and i've stuck with them. Problem solved... See more

Rated 5 out of 5 stars

Excellent first experience as my previous supplier failed to provide the missing part, so tried these guys and what a fantastic start. Order processed within a few hours, was then sent conf... See more

Rated 5 out of 5 stars

Quick and secure delivery that was on time. Plain packaging and very well packed inside to save damage in transit. Filter and fan are spot on! Acoustic ducting challenging if you're not used to it,... See more

Company details

  1. Garden Center

Information provided by various external sources

Hydroponic equipment specialists stocking all you need to get your growing. From grow tents to grow lights, hydroponics nutrients to ventilation.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

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Rated 1 out of 5 stars

AVOID IF YOU VALUE PRIVACY OR MONEY

I ordered from these jokers and when my delivery showed as delivered (and signed for by me) but it wasn’t at my house and certainly was never signed for by me I contacted them.

I got a reply saying that tracking showed it was delivered. I attempted contact four times after that and got ignored every time - once their backsides were covered as far as PayPal needed, they wanted nothing more to do with it.

The delivery driver phoned me, claiming to have left my package outside in the rain. When I told him that it wasn’t there, and asked how come it was signed for as me he changed the subject and ended the call.

I filed a PayPal claim, and lost because the only requirement PayPal had was tracking that showed a package was delivered.

I contacted DPD (the courier) myself and they acknowledged that my package HAD NOT been delivered and that they were tracking it down.

I filed an appeal on PayPal based on this and somehow lost again, with PayPal reiterating that “tracking shows the package was delivered”.

I contacted a1mhydroponics based on DPD admitting that they had not delivered my package and got ignored again.

Literally ZERO HELP. And I have a package with items of discretion floating around who knows where with my name on it. Total privacy blunder.

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, superb service, thanks a lot for your excellent attitude to things !

November 14, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Product and the quietest I have ever had.

I was surprised as to the quality of the product - very quiet but powerful. I would have liked it to have a hang on the wall tab, but there are other ways to mount it if required. It would have been nice to have found some air tube and air stone in the box. However I am very pleased and is no doubt it is excellent value. I does what is says on the tin.

November 4, 2019
Unprompted review
Rated 1 out of 5 stars

Charge my twice for one single product…

Charged me twice for one single product (so watch out)
And forget to pass the item over to the courier (couriers website kept saying waiting to be given to them) I had to prompt them to ship it

October 25, 2019
Unprompted review
a1mhydro logo

Reply from a1mhydro

Good morning Robert, Thank you for your call with us. Glad everything has now been sorted for you

Rated 5 out of 5 stars

A superb idea

An amazing idea. New plants in new pots. I have given some as a present and I am giving a sample to my daughter for another trial. I was introduced to this new product by a lady who kindly gave me one to try out. I was really impressed and I promptly bought a pack of the 12ltr size. Now have the task of transferring plants to their new pots.
Enid Cook

August 23, 2019
Unprompted review

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