A1ortos Reviews 

281
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that sales representatives provide detailed information without any high-pressure sales tactics. People also appreciate the smooth and efficient purchasing process, describing the vehicles as being in fantastic condition and well-prepared upon collection. However, some reviewers were not happy with vehicle conditions upon arrival and reported encountering unexpected issues or incorrect details. A few consumers noted that dealing with these preparation oversights made their overall transaction significantly less smooth. These individuals felt that communication could have been improved during problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire purchase process is seamless, quick,... See more

Product

Customers report great satisfaction and appreciation regarding the product range, noting that they purchased... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and straightforward the entire... See more

Customer service

Users describe positive interactions with customer service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

I bought a Mercedes from Brett at A1Ortos back in December and I couldn’t be happier. Brett was friendly, straightforward and genuinely helpful from start to finish. The car has been brilliant and the... See more

Rated 5 out of 5 stars

Great service from Brett. Nice, easy deal making! No back and forth, gave me a fantastic price on our trade in. We travelled from Sunderland and glad we did. A slight imperfection on the leath... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(281)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Dealt with Kenny

Dealt with Kenny. Pulled out all the stops to do a part ex deal on the same day. Would definitely say A1 Ortos are a good company and a pleasure to do business with

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

A nice bunch with rather nice stock.

I was after a specific car and had looked at a fair few, these guys had a couple of them in, both specced with my preferred options so I popped down on a Sunday at short notice. They were presented really well, both stood out from anything else I'd seen. One of them was basically a 'just take my money' car, so I asked them to do just that.

The car had up to date FDSH and a reasonable bit of MOT left on it so I was expecting it to be sold like this. They put a fresh MOT on it and two premium tyres, phoning me to make sure I'd be happy with their tyre choice. I was.

The car came with up to date FDSH which would of included a gearbox service for the VW DSG. They did a DSG service and a engine oil and filter service anyway. Just because I'm assuming.

I was dealt with by one person throughout (thanks Tony), making it all feel seamless. My questions were answered honestly with zero sales patter, not that he needed any, the car was 100% as advertised.

I would recommend having a look if they've got what your after in stock.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

A1 Ortos - A1 service!

Fantastic company! Really pleased with my new car - stunning and immaculate! The service was second to non and Brett was brilliant - communicating at all points of the sale, keeping me up to date at all times and fitting in with my availability etc. Highly recommend.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Just picked up my Jeep from A1 Autos…

Just picked up my Jeep from A1 Autos and couldn’t be happier.

Brett was fantastic to deal with — extremely organised and had everything sorted before I arrived, which made the whole process smooth and stress-free.

Great service from start to finish. Highly recommend.

March 8, 2026
Unprompted review
Rated 4 out of 5 stars

Brett was very helpful in showing the…

Brett was very helpful in showing the new and, particularly, in advice on part exchange. There was minor paperwork problem and their premises are full of high end cars making customer parking difficult

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, no pushy sales men, very pleased with the car so far, big thank you to Joe who was excellent from start to finish. Would definitely recommend and buy a car from A1ortos again.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Purchase a vehicle in December Jaguar F pace from the collection of the vehicle till now the experience has not been a good one. We arrived to collect the car having Travel three hours by train only for the paperwork not to be ready and the car not to be out of the garage we have since then had one problem after another having just drove down the road from the garage we had a warning light that the tyre pressure was low on one of the tires we felt this was probably due to it being parked. We continued on our journey home and put Air in the tire only for the warning light to come on again and it had a puncture a screw was in the tyre which we then had to take and have repaired. We was also contacting the garage on our way home because the emergency brake system was not working. we later found it was due to the sensor being dirty so this had not been checked before we left. We then had a warning light on for the drivers airbag and now we have an admissions alert. The car has now been in the garage for two days we have been without the car for eight days because we couldn't get it booked in to a warranty garage before that time so he was unable to use it. We have contacted the garage several times and I've had no response from them.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

This company are really thorough with the checks on the cars and make sure that you get a quality service. I dealt with Darren who was extremely professional and went out of his way to make us happy. They are a quality outfit and I would fully recommend them.

February 18, 2026
Unprompted review

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