A2Z Airport Parking Reviews 

1,013
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Great service. I messed up our dates & these guys still accommodated us which was hugely appreciated! Will use again.

Company replied

Rated 5 out of 5 stars

Use this service every time we travel from Manchester Airport and never had any issues. Just drive up, drop off the keys and straight into the airport. Just as easy on the way home. Slightly more ex... See more

Rated 4 out of 5 stars

Instructions for drop off and collect were clear, although when we phoned, as requested, 10 minutes before drop off, nobody answered which left us a bit anxious as to whether they had staff in positio... See more

Rated 1 out of 5 stars

Rubbish totally unacceptable response below for our review. Clearly highly unprofessional corrupt set up Our contract was with you . Damaged our car refused to accept liability - even though em... See more

Company replied

Company details

  1. Valet Parking Service
  2. Airport Shuttle Service
  3. International Airport
  4. Parking Lot

Written by the company

A2Z Airport Parking is a comprehensive online platform offering various parking services for major UK airports. With a user-friendly interface, customers can quickly compare and book airport parking options, including official short and long stay parking, meet and greet services, park-and-ride options, and offsite self-parking facilities. A2Z caters to travellers looking for convenience and affordability, with services tailored to different needs, such as parking with electric vehicle (EV) charging. Established seven years ago, the company prides itself on transparency, offering competitive rates and a secure booking process. With a flat 12% commission structure for affiliates and a solid network of airport parking providers, A2Z Airport Parking has built a strong reputation within the industry. Their extensive experience in airport parking operations ensures reliability and high customer satisfaction. The site supports easy booking management, providing travellers with peace of mind.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

All reviews

(1,013)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, very happy with the whole process from start to finish, very nice, friendly and professional staff, quick and easy drop off and pick up.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

Awfal Customer Service & hidden charges -Avoid

Awfal service
Avoid at all costs
The cheaper price comes with big big compromises.

I booked a two week airport parking with meet and greet service for my wife and 2 kids. I was hoping to use meet and greet service to get them an easy service who will collect the car for them and bring it back to them without the need to ride away from airport with little kids and luggages. I was wrong as i choose those parking people .. do not fall in my mistake.

1st issue with them, the charged us 10£ for coming 10min early citing airport parking which should be included in the whole price.

2nd issue when we come back. I usually book extra 3-4 hrs parking to avoid any charges in case of flight delay. The meet and greet service supposed to bring you the car once you arrive in tne airport and ypu call the phone numbers for meet and greet , ypur car supposed to be brought back in about 20-30min.

We arrived on time so my wife called them to get her car back at the airport to only somebody tell her that they do not have staff to bring her car and she needs to wait 4 hours. Imagine 4 hours in airport waiting with luggages and exhausted little kids from very long 7 hour flight. I was furious , i called them and they said the same thing to me. I offered to take a taxi from airport and collect our car from their garage/parking lots. They refused, then after lengthy multiple phone calls they said that they will ask somebody from another company to bring our car to the airport but for exyra 20£ fee. We had to accept this only option or else to wait 4 hrs. Even that guy arrive 2 hrs later than our arrival time so we had very bad experience with this company that has awful customer services and they will charge you for things you should not be charged for.

Please avoid them.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

my car was damaged .Don't use this car…

my car was damaged .Don't use this car parck

April 25, 2025
Unprompted review
A2Z Airport Parking logo

Reply from A2Z Airport Parking

Dear Vlad,

We are unable to identify you as a customer of ours, and no reference number or booking details have been provided. We take such claims very seriously, but without specific information, we cannot investigate further.

If you have a genuine booking with us, don't hesitate to contact our customer service team via https://www.a2zairportparking.co.uk/support-desk/ so we can assist you directly.

Kind regards,

Customer Support Team
A2Z Airport Parking

Rated 1 out of 5 stars

This is a scam company I had issues and…

This is a scam company I had issues and was told I would get a refund, I emailed Musa and he faked ignorance as a way of getting out of giving the refund, DO NOT USE, your car and money will be at risk, I had to use my bank to get my money back, as a follow up the good reviews on this are also fake

April 20, 2025
Unprompted review
A2Z Airport Parking logo

Reply from A2Z Airport Parking

Dear Smaira,

We are unable to identify you as a customer of ours, and no reference number or booking details have been provided. We take such claims very seriously, but without specific information, we cannot investigate further.

If you have a genuine booking with us, don't hesitate to contact our customer service team via https://www.a2zairportparking.co.uk/support-desk/ so we can assist you directly.

Kind regards,

Customer Support Team
A2Z Airport Parking

Rated 1 out of 5 stars

FAKE WEBSITE

FAKE WEBSITE
MUSA AHMED THE OWNER OF THIS COMPANY HIDES behind airport parking solutions APS limited
KIER ALLAN stansted airport
SCAMMING COMPANY
LEAVE YOUR CAR ON THE SIDE OF THE ROAD
WORST COMPANY
VILE PEOPLE
AVOID THIS COMPANY AT ALL COSTS

April 19, 2025
Unprompted review
A2Z Airport Parking logo

Reply from A2Z Airport Parking

Dear Rose,

Our business is A2Z Airport Parking, not Airport Parking Solutions or APS. We are not Kier Allan Parking. Please leave your review on the correct profile or share your booking reference here.

We cannot identify you as a customer because no reference number or booking details have been provided. We take such claims very seriously, but we cannot investigate further without specific information.

If you have a genuine booking with us, don't hesitate to get in touch with our customer service team via https://www.a2zairportparking.co.uk/support-desk/ so we can assist you directly.

Kind regards,

Customer Support Team
A2Z Airport Parking

Rated 1 out of 5 stars

DO NOT USE A2Z or KEIR ALLAN MEET & GREET

This company are continuing to promote the services of a meet and greet company at Stansted called Keir Allan. DO NOT USE THIS COMPANY! They have scammed people for the last few weeks. A2Z says that your car will be parked in a secure compound - it’s parked on a grass verge on a public road in a small village 4 miles from the airport.
We arrived back from our holiday with our children at midnight - none of the contact numbers worked. Only through looking at reviews left by other people did we find the location of our car. There were 60-70 cars parked either on the public road or in an open field. Hundreds of car keys stored in the boot of an old black Astra. We spoke to the police at Stansted who were well aware of the problem but are limited in what they can do as it is a civil case as a contact has been entered into via A2Z. They know about this and continue to use them - absolute con artists and scammers.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT USE THIS COMPANY OR SERVICE

PLEASE DO NOT USE THIS COMPANY OR THEIR SERVICES!! This is the worst airport parking platform and service I have received. I was in the car for more than 45 minutes on the day at London Stanstead, when I had to drop off the car, which meant that I just made it in time for my flight. The numbers given to us to call when we arrived at the airport were uncontactable as it does not connect or goes straight to voicemail. The call handler gets irate and attempts to pass the blame back to the paid customer. When we came back from holiday (on the same trip), I got a call saying that my car will be brought to the drop off point at a particular time. The car arrived 1 hour later at 1am while I had to stand outside in the cold while my family was having to stand inside away from the cold wind. Again, the numbers given to me to contact were uncontactable. The call handler, when they called me, again was irate and trying a desperate attempt at blaming the paid customer. PLEASE DO NOT USE THIS COMPANY OR THEIR SERVICES!!

April 3, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent drop off and pick up procedures

I have used Ace parking at both north and south terminals in the last six weeks. Both are very simple and efficient to navigate, although they are different in terms of drop-off and pick up. They are not the cheapest, but they do include all airport fees and this means the price you pay is what is stated as such, I would recommend them to others.

It’s worth noting, however that you should get there in time to take pictures all around your car. It is also advisable to make sure your car is clean when you take these pictures. I can’t be 100% certain but I strongly suspect that a scuff mark from gentle rubbing against another car appeared on my nearside rear wheel arch. Interestingly, we delivered the car in normal drive and efficiency mode but picked it up in sport and dynamic mode. Clearly someone had been enjoying a high-performance vehicle in the short journey to and from the compound. The tank mileage left indicator had dropped by about 30 miles! You can’t guarantee any of these things with any company you use but other companies have taken photographs on delivery and I have been usually been arriving in time to duplicate them myself plus take a note of mileage. This occasion was an exception and unfortunately it is the first time I have noticed any damage however minor.

Overall, I would still recommend to others and use them again, but with a little more care on my part

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

Booked Aygo through A2Z parking

Booked Aygo through A2Z parking. Had 5 stars on the A2Z website and seemed reasonable. However they don’t tell you until you have paid and received their confirmation that you gave to pay for the parking at drop off and collection which is an extra £14. At this stage you aren’t far off short stay parking or airport official valet parking which we have never had any issues with. They said they were 5 minutes away and to call at the baggage carousel which we duly did as didn’t want to risk increasing parking prices if our luggage was delayed. However we had to wait for almost an hour for the car to be brought back. They said the M4 junction was closed but they would have known that earlier in the day and could have made allowances. We also received a £90 ULEZ charge as they had driven the car while we were away which they should not have. They haven’t replied to any of my emails to try to get my money back which sadly doesn’t surprise me. Will NEVER use again.

In response to reply below:-
I mentioned 3 charges in my email as I was charged 3 times, 2 of which I accepted were my fault as I said in your email as I missed the ULEZ, however they should not have been driving the car the third time and should refund the cost.

Charges in parking are very well hidden and we did not have to pay these with another service provider on your website.

Yes cost would have been the same as short stay as autopay would have been 37.50, parking £15 plus the £50 plus cost to park abd then being kept waiting for almost an hour at 11.30. Steer clear.

February 7, 2025
Unprompted review
A2Z Airport Parking logo

Reply from A2Z Airport Parking

Thank you for your feedback. We’re sorry to hear about your recent experience and appreciate the opportunity to respond.

We want to clarify a few crucial points:

The additional drop-off and collection charges are clearly stated on the product page and in the “More Info” section before booking. We always encourage customers to review these details before confirming their reservation.

While we understand your concerns regarding overall cost, it's important to note that official airport parking is typically up to three times more expensive than off-site parking services like the one you booked.

Please also note that Heathrow Airport is located within the ULEZ zone. If your vehicle is not ULEZ compliant, charges will apply whenever entering the area. This information was included in our confirmation email, and we advised setting up Auto Pay with TfL to avoid such penalties. ( You mentioned only one charge here, but in your email, you listed three charges.)

As our terms and conditions explain, meet and greet providers may move vehicles between car parks. For non-ULEZ compliant vehicles, we recommend booking Park & Ride services to avoid entering the ULEZ zone altogether.

We did respond to your email and advised you to contact the service provider directly, as we act solely as a booking agent and are not involved in the operational side of the parking service. Your reply acknowledged our response and expressed your dissatisfaction.

We are genuinely sorry that your recent experience has not met expectations, primarily as you’ve used our services before and were previously satisfied. It’s always difficult to lose a valued customer, and we truly regret that this situation has led to your decision.

Please accept our sincere apologies for the inconvenience caused.

Kind regards,

Customer Support Team
A2Z Airport Parking

Rated 3 out of 5 stars

When we dropped the car off it was fine…

When we dropped the car off it was fine but on collecting the car even though I followed the instructions given to me we still waited in the cold for 25 minutes with my elderly parents, for the money we paid I didn't expect this delay.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

2 hour delay in returning our car

When we returned and phoned we were advised that that our car was not due to be returned until 22nd March 2025 even though we had booked, paid and had confirmation we were returning on the 16th March 2025. This resulted in a 2 hour delay at 11.30 at night before they were able to get our car to us.

March 16, 2025
Unprompted review
A2Z Airport Parking logo

Reply from A2Z Airport Parking

Dear Andy,

Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced upon your return.

You are absolutely right—your booking was confirmed for a return on March 16th, 2025. Unfortunately, due to a genuine error on the service provider’s part, your car was mistakenly scheduled for return on March 22nd. We completely understand how distressing and frustrating this must have been, especially late at night after a long journey.

However, we would like to note that we were not contacted directly after this issue occurred. Had we been informed, we would have immediately intervened to support you and escalate the matter with the service provider to minimise your wait.

We genuinely regret the delay and the inconvenience caused. Please accept our sincere apologies, and rest assured that we are following up with the provider to prevent such issues from happening in the future.

Kind regards,

Customer Support Team
A2Z Airport Parking

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