A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuine Care for Customers

Recently bought a Peugeot 3008 from this dealership. Me and my partner dealt with Andy and we couldn't have asked for anyone better. We're located around 40 mins from the dealership and rang to enquire about the car. Within 10 minutes Andy had whatsapped over 3 Detailed videos of the inside and outside of the vehicle which is a great example of going above and beyond for the customer. We expressed that if we liked the car once viewed the following day after test driving we'd take it, again within minutes it was taken off of auto trader and put to the side for us. Once we confirmed that we would like to purchase, the car was ready to pick up after 5 days. Andy made the process really easy and went the extra mile to make sure we were always up to date throughout the process. I would recommend this dealership to anyone looking to purchase a new car (with or without trade in). We will definitely keep A690 Specialist Cars at the forefront of our mind if we want to purchase in the future. Thank you Andy and the team ⭐️⭐️⭐️⭐️⭐️

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Purchase Experience

Purchased a Audi Q3 recently from here the staff who i dealt with both Dean and Leon were excellent made both the process to purchase so much easier with constant communication and their friendly manner would purchase from here in the future

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great place to go for a top quality car!

I have just purchased a Range Rover Evoque, I found it at A690 specialist cars!, we gave them a call and got through to Dean, he answered all our questions talked us through the car in detail, gave information about the place itself and as we lived so far away spoke to us about the delivery process. The car arrived the following Friday, serviced, new MOT and fully valeted….i was not disappointed and everything Dean told us about the car was spot on!. Its perfect! great car!, great value and worth every penny.
If your looking for a top quality car go and see or call Dean, very informative, above and beyond helpful from start to finish. Have to also give a shout out to the two lovely delivery drivers that brought it to my door!
Signed one very happy and satisfied customer!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Mick & Rob

So myself and my partner Rob had been looking for a specific car for sometime ( Range Rover ) even travelling maybe 100 plus miles to look at cars that was not what it said on the tin. Bearing in mind we spent around 2 months looking for a half decent car not even realising this dealer ship was on our front door. Eventually we came across a car that we absolutely fell in love with on there website. We attended there showroom the following morning and was greeted by one of there sales executives called Dean whom approached us and introduced himself, he was very professional and friendly and went above and beyond to make our experience buying from A690 specialist cars LTD a stress free process from start to finish. We would defiantly recommend this Dealership to family and friends 100 percent. Also the CEO of this garage Phil introduced himself to us and told us a bit about his business which also we thought was really nice. You only have to pull up on there forecourt to see that every single motor there is to a very high standard and finish.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Many thanks to A691 specialist cars…

Many thanks to A691 specialist cars part of the A690 branch for my purchase of my KIa Stonic .Andrew the salesman at A690 was really helpful and made everything so much easier in making my purchase of my kia .Andrew explained all the controls of the car which was great as I've never owned a kia before I am so pleased with my Stonic ,My purchase from A690 was probably the most friendliest and easiest in my near 40years of purchasing cars, A big thank you to A691 and Andrew and would most definitely buy again .

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Took all the stress out of buying a new motor

Recently needed a larger car for family reasons. Found what looked to be a really nice 14 reg VW Golf estate online at A690. Andy, the salesperson was incredibly helpful, gave us a good test drive, and had the car ready a week later. Had only one minor issue with the car (back up sensors not working). They honoured the warranty and sorted it out perfectly. They made buying the car a very easy and pleasant experience. Andy knew every detail of the car and walked through every button and dial with me before letting me take off. Nobody has done that in years! Really nice touch. Would I purchase from them again? Yes, but I'm hoping to be driving this car for a very long time still.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Bought a transit connect van from…

Bought a transit connect van from andrew I can't speak highly enough of him. He showed me around the van let me take it for a test drive then when got back pointed out the work that would be done before I could pick van up in all was a brilliant buying experience
Thanks again andrew (bob😂)
Karl or (kyle)

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Volvo XC60 r design D5

Recently purchased a Volvo XC60 from A691 specialist cars and what can I say, customer service from start to finish was exceptional. Thankyou to Gareth for the test drive and being so welcoming and also Thankyou to Andrew who made the journey of buying my next car so effortless. Andrew couldn’t do more to help me even picking me up from Durham train station to help me with my journey to picking the car up. Before, during and after sales communication and customer relationship has been brilliant and I can’t Thankyou enough for helping me with my new purchase. Keep up the good work gentleman and if your looking for your next car then look no further than A691 specialist cars.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

Me and my wife bought a golf from here. What can I say. We went on the Sunday to look at a golf, which I ended up buying from Dean, Dean was brilliant, he was very professional but also very welcoming and I can basically say he treat us like we were family. Was really honest with us, kind and gave us all the information we needed. Don't hesitate to even call in if you looking for a car, Dean and the rest of the team will 100% look after you. So from me and the wife. Thanks for your exceptional service.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

I had been looking for a car for a…

I had been looking for a car for a while and it was suggested that i look at A690 cars and I turned up and spoken to Dean, who was very helpful and ending up getting an awsome car. I would recommend to anyone, good service, friendly staff

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Dean at A690 was brilliant

Dean at A690 was brilliant, very friendly, relaxed atmosphere. I bought a TT, very pleased with car. Couple things were needing doing prior to purchase which was done very well. Considering I travelled down from Scotland I would definitely consider this garage again in the future. Thank you.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

My husband and I were looking for a…

My husband and I were looking for a family tow vehicle with some luxury. We were treated like royalty by Andrew. He showed us the car, test drive and never pressured us. We feel in love with the car and Andrew was so helpful and showed kindness. We are so happy with are new car and the after care from Andrew has been so nice and we will definitely go back to Andrew for another car in the future. Thank you so much Andrew.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Andrew was brilliant from start to…

Andrew was brilliant from start to finish. Very helpful and friendly made my experience easy and smooth and I love my new car 🚙 thank you for all your help I would certainly recommend to any of my friends and family!! ☺️

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Cracking Customer service

Took my Range Rover in to have the top tailgate re sprayed and the bottom tailgate repaired in respect of a large dent. Paul explained that the top part couldn’t be resprayed due to some issue with the metal on the door. Required a new door. Didn’t want to pay for a new one so Paul offered to source a 2nd hand one for me and to fit and re spray it. A week later and I’ve got my motor back looking like new. Plus they gave me a courtesy car to run round in so I wasn’t stuck.
Cheers A690. Can’t thank you enough. Cracking customer service⭐️⭐️⭐️⭐️⭐️

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

The simplicity of the whole process.

The simplicity of the whole process.
An extremely professional set up, from first contact with Paul until the work was carried out to high standard.
Everything that was asked of them was completed.
I would certainly return in the future following my experience of work ethic I have witnessed today.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a car from A690 over a year…

I purchased a car from A690 over a year ago the service has been outstanding. A big thanks to Jordan in service nothing is too much trouble even the other day I had a crisis with my tyre and he helped me get sorted. I would not hesitate to buy another car here over and beyond any other garage thanks so much !

June 4, 2024
Unprompted review

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