A690 Specialist Cars Ltd Reviews 798

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the professional and caring service, highlighting the staff's helpfulness and knowledge throughout the car buying and servicing processes. People appreciate the quality of the cars and the excellent customer service, noting that the team goes above and beyond to ensure satisfaction. The overall experience is often described as smooth, easy, and faultless, with many recommending the company for its top-class service and quality vehicles. However, some customers also noted issues with after-sales service, describing it as appalling and lacking interest in resolving problems. A few other people also felt that some salesmen were pushy or ignored calls, and there were concerns about cars having significant mechanical issues shortly after purchase, leading to expensive repairs.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the fantastic and professional... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their new cars, such... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of cars and the... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

We purchase our daughter her first little car from Antony from A691. Great honest guy, process went very smooth everything he said would be done, was, collected car as planned no issues whatsoever, a... See more

Company replied

Rated 5 out of 5 stars

Andy and Harvey did a great job explaining the history and specs of the vehicle and the pros and cons of various finance options. This is the second vehicle I have bought from A690 specialist cars. T... See more

Rated 5 out of 5 stars

Another Great Experience at A690 Specialist Cars 🚗✨ Huge thanks to the team at A690 Specialist Cars for looking after us once again on our recent purchase 🙌. From start to finish, ev... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

798 reviews

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No history of asking for reviews

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4.9

All reviews

(798)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying a Range Rover Sport

The whole experience from looking at different cars, to test driving, part exchanging and pick up was explementary and personal. Andrew Nixon was patient and helpful giving good practical advice. I would definitely go back to A690 again if I want to change my car in the future.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Andy and Harvey did a great job…

Andy and Harvey did a great job explaining the history and specs of the vehicle and the pros and cons of various finance options. This is the second vehicle I have bought from A690 specialist cars. They have looked after me with the previous vehicle wrt servicing and after sales care and most importantly the wife trusts them so when we decided we needed a bigger car (7 seater for 3 kids and luggage etc) we didn't look any further.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish A690s service was…

From start to finish A690s service was 10/10 went to view a defender, booked a test drive. Got to meet the owner who gave me confidence and peace of mind I was buying from the right garage. Great local company and fantastic service from the sales team

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

My new RS6

From start to finish, this was one of the best buys I have made and it was down to the wonderful friendly people at A690 Cars. Thank you guys I love my new car

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional outfit

Very professional outfit, kind, friendly and family sense. Andy, although new to the business was exemplary. Perfect salesman, not pushy, very honest and true to his word. We’ll be customers for years to come!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Had my timing belt etc done today, Brilliant garage and service from start to finish. Definitely will be my go to garage from now on. ☺️

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing garage amazing cars amazing staff

This is an amazing garage with amazing quality cars and also fantastic staff! The owner Phil is lovely and personally rang me and also salesman Andy was fantastic in sorting our new car for us. All staff are very friendly, knowledgeable, welcoming and genuine. The cars they have are beautiful and are all top quality and the service is absolutely 5 star! They go above and beyond. we would highly recommend this garage to anyone. The owner Phil is very fair a genuine man very reasonable prices and if he can help you he will. Thank you. From the Spencer family.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Sales

From the first contact Andy was very attentive. Sharing all available information willingly. No hard sell. Just a knowledgeable team who clearly know their products.
I would highly recommend A690 Specialist Cars to anyone in the the future. The Range Rover Sport drove the 185 miles home faultlessly

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I Had an accident in my car which I…

I Had an accident in my car which I decided to use my insurance company to authorise my repairs. My preference was to use my car dealer of choice A690 Specialist Cars but my insurance company insisted I used one of their body shop repair centres. I was uneasy doing this but they said I had no choice. I have since found out that this is not the case and I should have been able to go to a bodyshop of choice. After collecting my car from the bodyshop the insurance company said I had to use I drove my car and the drive of the car did not feel right. I took the car to A690 Specialist cars where they inspected the car to find my wheels were loose. The wheel nuts had not been tightened on properly. The only place I trust to look after my car is A690 Specialist cars. I wish I’d insisted to take my car to A690 Specialist cars to have the full repair done. A690 got me in straight away and identified the problem and had me safely back on the road in no time. These guys really are the best

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Top class service 5*

Just picked up my new car this morning .
Absolutely over the moon with my Jag epace.
From being greeted the day I popped in to look at the car to the day I picked it up , the communication and attention to detail was second to none.
Highly recommend A690 specialist cars for the top class service, friendliness and the quality of the cars they sell. My first experience buying a car with A690 and certainly won't be the last.
Thank you Andy for everything.
HIGHLY RECOMMEND

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a recent great experience buying a car for my son with Noya. They made sure that car was ready in great condition and were very fair with us. The gentling us the car made it a special experience for my son and even allows him to get a photo with his dream super car which was in the show room.
I would highly recommend and use them again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just bought a Defender from A690…

I’ve just bought a Defender from A690 Garage and I’m absolutely over the moon with it.

The service was fantastic from start to finish. As soon as you walk in, you’re made to feel welcome, and the team genuinely want to help you find the perfect car. I’ve bought several vehicles from them over the years, and I’ll continue going back without hesitation.

Phil, Dean, and all the lads have been brilliant once again. Thank you for all your help, advice, and guidance in helping me choose the perfect car yet again.

I would highly recommend A690 Garage and their services to anyone looking for a quality vehicle and outstanding customer service.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have a Jaguar F Pace. Two weeks ago the front windscreen washer not working but motor and rear washer ok. On lifting bonnet immediately saw that the hose leading to the jets had been eaten away, probably by a nesting mouse, hence water not reaching jets. Went to Stratstone Jaguar Service Centre Houghton. Told them the problem and insisted that I must have a diagnostic check first despite my protestations that the fault could easily be seen. Bottom line was that would cost over £200 plus VAT, add an hour's labour, probably £120-£150 plus cost of replacement hose, say £30. Needless to say I declined their exploitative offer, albeit I have been a loyal customer of theirs over many years. A friend has recently recommended A690 specialist cars. I took it to their premises at Belmont where after explaining the problem a fitter quickly fixed the problem in less than 5 minutes and refused any form of payment. This company also carries out MOT's and servicing at a much more reasonable cost than the Jaguar dealership and updates the service history. Because if the wonderful gesture of the fitter I will be taking my car there in future. Shame on you Jaguar.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with from start to…

A pleasure to deal with from start to finish, Gareth, Dean and Tony made it such a smooth transaction. Car was delivered to Glasgow, as described and I am delighted.

% start set up and will highly recommend.

Danny

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of work at this garage is…

The quality of work at this garage is truly excellent and very trustworthy. Every time I bring my car in, they not only fix the issue but also take the time to check other areas and clearly explain what might need attention in the future. This really helps me plan ahead and gives me peace of mind.

I’d also like to give special thanks to Jordan. He is always very responsive and does his best to arrange repairs as quickly as possible. Knowing that I often need my car urgently, he makes the effort to get everything done efficiently and on time.

Overall, the service is professional, reliable, and thoughtful. Highly recommended!

April 10, 2026
Unprompted review

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