A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased my Mercedes E class…

Purchased my Mercedes E class convertible From Martin at A690 and the service was super! Deal was done within 24hours with part ex of my car!
So pleased with my new car!
Thanks Martin!

February 4, 2026
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Sade,
Thanks for taking the time to give us a FIVE star review!!

Kindest Regards Billy

Rated 5 out of 5 stars

Always amazing customer service from…

Always amazing customer service from A690 cars. The staff go over and above for their customers. We have recently had 2 cars in for MOT , services and warranty checks and can honestly say I wouldn’t go anywhere else in Durham, they know there craft and are good at it. Keep doing what you do and a big thanks from us 😇

January 27, 2026
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Joanne,
Thanks for the great review, we really appreciate the positive feedback!
Kindest Regards Billy

Rated 5 out of 5 stars

Sold my car to A690 Specialists

Sold my car to A690 Specialists, after
Billy contacted me regarding my private Autotrader advert, they paid a subststantial deposit direct into my account and arranged to collect the car the following day.
Billy arranged for one of his drivers Lewis to travel by train locally to our home in Derbyshire, where I met with him at an agreed time we went for a short test drive, the money agreed was in my account immediately. Lewis was brilliant he dealt with all the online DVLA documentation there and then on his phone, resulting in the most stress free car sale we have ever experienced. Both Billy and Lewis are genuine guy's and
would recommend them both and the company to anyone. Fantastic.

January 27, 2026
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Paul,
Thank you so much for the great review! we really do try to be as slick as possible. Thanks again for selling us your lovely Discovery Sport which was described to the T
Take care,
Billy

Rated 5 out of 5 stars

Excellent service from start to finish purchased Volvo XC60 SE NAv

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered and help provided with completing all the online elements given as needed.
Cannot recommend this company enough many thanks Shaun all the best Mark Jenkins

January 19, 2026
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Mark,
Thanks for taking the time to write us a great review, we do really appreciate it.
I will pass on your kind words to Shaun.

Kindest Regards Billy

Rated 5 out of 5 stars

Martin was incredibly helpful and…

Martin was incredibly helpful and promptly followed up with all of the relevant information I needed to help me choose my car. Was a pleasure to speak with him regarding such an important decision.

January 9, 2026
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Jam,

Thanks for the Five star review! will pass on your kind words to Martin.

Thanks Billy

Rated 5 out of 5 stars

Very Positive Experience.

Happy to leave a really positive review of A690 Specialist cars. My selling experience for my Audi Q4 eTron was seamless, and I will definitely recommend them.

Easy 5*

January 12, 2026
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Gbemi,
Thank you for taking the time to give us some positive feedback, we really appreciate it!
Ps, was a pleasure doing business with you.

Kindest Regards Billy

Rated 5 out of 5 stars

I recently purchased a Range Rover…

I recently purchased a Range Rover Evoque convertible from A690 Specialist Cars, through Martin Ball, who was their representative. From my first enquiry, right up until the car was shipped over to me in the British Virgin Islands and throughout the process, Martin was helpful and responsive and went over and above the call of duty and the car was in perfect condition and just as he had described upon arrival. I had made numerous enquiries in the States and across the UK in order to locate and purchase this model, however I was disappointed with the lack of honesty and professionalism I was receiving, until I eventually spoke with Martin, who provided a 5* service from start to finish. Thank you so much Martin and all of the team at A690 - loving my new wheels! :)

December 12, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Kasia,
Thanks for the positive feedback, we really appreciate it! Martin does a great job, he really go's the extra mile for his customers!
Will pass on your kind words.

Thanks Billy

Rated 5 out of 5 stars

Great help from Martin when we wanted…

Great help from Martin when we wanted to change to newer car so helpful and patient will be back when changing cars again

November 17, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Ross,
Thanks for the five star review! we really appreciate it! I will pass on your kind words to Martin.

Kindest Regards Billy

Rated 5 out of 5 stars

Sold my car to A690 Specialists

Sold my car to A690 Specialists, they put a deposit on and arranged to collect the car a few days later. It turned out that there had been a mistake linking my private number plate to my previous vehicle’s new owner which flagged up as incorrectly linking a finance agreement in someone else’s name. I dealt with Billy from start to finish who was amazing and sorted out the clerical error for me. I would have really struggled to do this myself, a genuine guy and I would recommend him and the company to anyone.

November 28, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Paul,
Thanks for taking the time to give us some positive feedback, we really appreciate it.
Also it was a pleasure doing business with you.

Kindest Regards Billy

Rated 5 out of 5 stars

Excellent service from the Service…

Excellent service from the Service Centre! Such friendly and helpful staff. They take perfect care of my BMW X5 and are far cheaper than the main dealer. Above all, they’re trustworthy!

November 27, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi JCM,

Thanks for the five star review! we appreciate your kind words.

Thanks Billy

Rated 5 out of 5 stars

What an amazing experience and…

What an amazing experience and exceptional customer relationship ive had with A690,i mostly dealt with Martin who sorted out all my finance and kept me upto date with reports on my application, on hand over honestly my knew Mercedes looked like it came straight from the factory, im 60yrs old and have had dealings with loads of car companies but nothing honestly compares to A690 they really do treat you like family, what a great set of lads,
Well done A690 your professionalism is above and beyond.

November 15, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Kenn'

Thanks for the five star review! we really appreciate it!
We hope you have many happy miles in your new car!

Thanks Billy

Rated 5 out of 5 stars

Sold my car to A690 car specialist,from…

Sold my car to A690 car specialist,from start to finsh was 1st class hassle free delt with Billy over the phone he put deposit on when agreed sale then sent his driver Tony to collect the car Tony himself was a lovely fella made everything in hand over so easy and felt relaxed with him.
Happy with the price I got for the car so all in all would definitely deal with Billy and Tony from A690 again thank you guys for a pleasurable service.

November 10, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Paul,

Thanks for your positive feedback, it was a pleasure doing business with you.

Thanks Billy

Rated 4 out of 5 stars

Have recently sold my car to A690 and…

Have recently sold my car to A690 and had the pleasure of dealing with Billy over the phone and Tony the driver. Excellent professionalism and a very swift smooth process from start to finish. I would recommend if you are after a no hassle sale with a fast service and competitive prices.

October 22, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Zac,

Thanks for selling us your lovely Jaguar F pace.

Kind Regards Billy

Rated 5 out of 5 stars

Excellent service

The whole experience dealing with Billy and his team was excellent. They were polite, respectful and provided me with a very competitive price for my car without any hassle whatsoever. I would wholeheartedly recommend them to anyone thinking of selling their car in future.

October 21, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi Paul,
Thanks for taking the time to give us positive feedback, we really appreciate it!

Kindest Regards Billy

Rated 5 out of 5 stars

Superb Staff member, JORDAN

Bought my Range Rover Evoque from a690 specialist cars 6years ago ,
In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never being a problem 👏 a quick call gets your car in and has it sorted 👍
Super professional service done in caring manner thnx again Jordan

October 20, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Gavin,
Thanks for the positive feedback! We really appreciate it!
Jordan does a great job 👍 I will pass on your kind comments.

Kindest regards Billy

Rated 5 out of 5 stars

Great company!

Billy was an absolute pleasure to deal with. Guided us through the process to ensure the sale was as simple as possible. A690 cars gave us a good price for the car and the sale went through 2 days after the first inquiry. Would use them again and highly recommend

October 20, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Rod,

Thanks for the great positive feedback! we really appreciate it!

Thanks again Billy

Rated 5 out of 5 stars

What a fantastic experience !! A 690 cars Durham

What a fantastic experience from start to finish, wonderful Customer service from Martin and Billy . Every question answered and organised personal tweaks to my car ahead of purchase . Communication has continued after sale and I have chosen to sign up for their service plan.
I would highly recommend to anyone looking for their next car purchase xx

September 10, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Chris,
Thanks for taking the time to give us a 5 ***** review! we really appreciate it!
Was a pleasure getting you into your new car!

Thanks Billy

Rated 5 out of 5 stars

A690 Service Centre & Bodyshop

A690 Service Centre & Bodyshop
First class service from all of the staff. From taking my vehicle to the A690 Service Centre, I explained/ described to Paul what the issue was with my Corsa VXR. He noted what I had said, which then allowed Jordan and his team to repair/replace the damaged parts of the vehicle.
Jordan fully explained to me what was repaired/replaced, the vehicle was returned to me fully washed outside and cleaned inside, it looked like new again and drives like a dream. More importantly the cost of the parts and work carried out was very reasonable too.
The staff are very professional they listened and explained everything to me. They are a credit to the business and the owner.

October 10, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Stella,
Thanks for taking the time to give us some positive feedback! we really appreciate it.
Was lovely to see you and Dave.

Regards Billy

Rated 5 out of 5 stars

Excellent service

Would recommend Dean at A690 Specialist Cars probably the best salesman I've ever met nothings a problem for him and if in doubt he'll be there to sort it out cheers Tony Armstrong 👍

September 19, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Tony,
Thanks for the 5 ***** review! we really appreciate it!
Dean does a great job.

Thanks Billy

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