A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant

Had my timing belt etc done today, Brilliant garage and service from start to finish. Definitely will be my go to garage from now on. ☺️

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing garage amazing cars amazing staff

This is an amazing garage with amazing quality cars and also fantastic staff! The owner Phil is lovely and personally rang me and also salesman Andy was fantastic in sorting our new car for us. All staff are very friendly, knowledgeable, welcoming and genuine. The cars they have are beautiful and are all top quality and the service is absolutely 5 star! They go above and beyond. we would highly recommend this garage to anyone. The owner Phil is very fair a genuine man very reasonable prices and if he can help you he will. Thank you. From the Spencer family.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Sales

From the first contact Andy was very attentive. Sharing all available information willingly. No hard sell. Just a knowledgeable team who clearly know their products.
I would highly recommend A690 Specialist Cars to anyone in the the future. The Range Rover Sport drove the 185 miles home faultlessly

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I Had an accident in my car which I…

I Had an accident in my car which I decided to use my insurance company to authorise my repairs. My preference was to use my car dealer of choice A690 Specialist Cars but my insurance company insisted I used one of their body shop repair centres. I was uneasy doing this but they said I had no choice. I have since found out that this is not the case and I should have been able to go to a bodyshop of choice. After collecting my car from the bodyshop the insurance company said I had to use I drove my car and the drive of the car did not feel right. I took the car to A690 Specialist cars where they inspected the car to find my wheels were loose. The wheel nuts had not been tightened on properly. The only place I trust to look after my car is A690 Specialist cars. I wish I’d insisted to take my car to A690 Specialist cars to have the full repair done. A690 got me in straight away and identified the problem and had me safely back on the road in no time. These guys really are the best

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Top class service 5*

Just picked up my new car this morning .
Absolutely over the moon with my Jag epace.
From being greeted the day I popped in to look at the car to the day I picked it up , the communication and attention to detail was second to none.
Highly recommend A690 specialist cars for the top class service, friendliness and the quality of the cars they sell. My first experience buying a car with A690 and certainly won't be the last.
Thank you Andy for everything.
HIGHLY RECOMMEND

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a recent great experience buying a car for my son with Noya. They made sure that car was ready in great condition and were very fair with us. The gentling us the car made it a special experience for my son and even allows him to get a photo with his dream super car which was in the show room.
I would highly recommend and use them again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just bought a Defender from A690…

I’ve just bought a Defender from A690 Garage and I’m absolutely over the moon with it.

The service was fantastic from start to finish. As soon as you walk in, you’re made to feel welcome, and the team genuinely want to help you find the perfect car. I’ve bought several vehicles from them over the years, and I’ll continue going back without hesitation.

Phil, Dean, and all the lads have been brilliant once again. Thank you for all your help, advice, and guidance in helping me choose the perfect car yet again.

I would highly recommend A690 Garage and their services to anyone looking for a quality vehicle and outstanding customer service.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have a Jaguar F Pace. Two weeks ago the front windscreen washer not working but motor and rear washer ok. On lifting bonnet immediately saw that the hose leading to the jets had been eaten away, probably by a nesting mouse, hence water not reaching jets. Went to Stratstone Jaguar Service Centre Houghton. Told them the problem and insisted that I must have a diagnostic check first despite my protestations that the fault could easily be seen. Bottom line was that would cost over £200 plus VAT, add an hour's labour, probably £120-£150 plus cost of replacement hose, say £30. Needless to say I declined their exploitative offer, albeit I have been a loyal customer of theirs over many years. A friend has recently recommended A690 specialist cars. I took it to their premises at Belmont where after explaining the problem a fitter quickly fixed the problem in less than 5 minutes and refused any form of payment. This company also carries out MOT's and servicing at a much more reasonable cost than the Jaguar dealership and updates the service history. Because if the wonderful gesture of the fitter I will be taking my car there in future. Shame on you Jaguar.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with from start to…

A pleasure to deal with from start to finish, Gareth, Dean and Tony made it such a smooth transaction. Car was delivered to Glasgow, as described and I am delighted.

% start set up and will highly recommend.

Danny

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of work at this garage is…

The quality of work at this garage is truly excellent and very trustworthy. Every time I bring my car in, they not only fix the issue but also take the time to check other areas and clearly explain what might need attention in the future. This really helps me plan ahead and gives me peace of mind.

I’d also like to give special thanks to Jordan. He is always very responsive and does his best to arrange repairs as quickly as possible. Knowing that I often need my car urgently, he makes the effort to get everything done efficiently and on time.

Overall, the service is professional, reliable, and thoughtful. Highly recommended!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Stellar service

Dean was a pleasure to deal with, great communication, and did everything exactly as he promised. We're really pleased with our new vehicle, and couldn't have asked for a better experience. Highly recommended!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning Range Rover Sport

Called into A690 a few times and eventually bought a stunning Range Rover Sport exactly what I was looking for I had allways been a Discovery person .The service was first class from Martin,Phil and Billy I have allways dealt with main dealers for Land Rovers over 30yrs and can honestly say A690 can knock spots off these main dealers for quality of vehicle, product knowledge presentation and service The Discovery I traded in was a rare XXV main dealers didnt even know what it was ! We agreed a good deal on both vehicles Martin sorted plate transfers trackers the lot and the Range Rover looked straight out the box on collection absolute first class I would recommend A690 and team to anyone looking for good quality Land Rover ,people make a business not Showrooms !
Andy Stephenson

March 28, 2026
Unprompted review
Rated 2 out of 5 stars

I purchased a Duff C300 Mercedes-Benz…

I purchased a C300 Mercedes-Benz convertible from Martin at A690 Specialist Cars in September 2025. From the minute it arrived, there was trouble. To be fair, they paid for the issue, but I should have known this would not be the last problem. Just 6 months later, it is misfiring, with shot coils and spark plugs, and the diagnostic cost is over £2000.00. Buyer beware, these cars are temporary, and the company shifts cars that are only short-term fit for the road. I WOULD NOT TRUST THEM AGAIN. BAD EXPERIENCE.
I guess that's what you get for having a car delivered rather than checking on site.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Sold my car to A690 after being messed…

Sold my car to A690 after being messed around by other dealers. Gareth & Phil were absolutely excellent. Gave me a fair price for my car, hassle free selling experience and same day transaction. Couldn’t recommend them highly enough.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Love my new Jag

My husband contacted A690 after spotting a car that had just come in. Dean contacted us back straight away and confirmed he would send pictures over the next morning(Was last thing on a Friday). He did just that as well as a video. We arranged to go along that morning. Dean was very informative, took us out on the test drive and we bought the car that morning. He gave us a very good trade in price for my car and explained exactly how they work it out. We bought a few extras like warranty etc but never felt pressured to buy these or felt like we were sold too. Dean is a great guy and like I’ve said explained everything clearly. Literally just picked my new car up and would definitely recommend them to purchase any new car and will use them again in the future.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Freelander 2 from A691

Bought a Freelander 2 from Sean at A691. Excellent friendly service throughout the sale. No pressure to buy. Very happy with the car. Had a problem with the car not starting after a couple of weeks of ownership, starter motor had packed in. Sean sorted it quickly and without any quibbles, it was no problem at all.
Highly recommended and I would happily buy from again

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Smooth and easy transaction, great landrover Discovery 4, fully looked after by a690 cars previously, The salesman Brad went out of his way to get car ready and prepared to a high standard

Would highly recommend if looking for a car

February 21, 2026
Unprompted review

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