A690 Specialist Cars Ltd Reviews 

I'd been given the runaround by other vehicle repairers saying that they specialise on all vehicle types and they don't. A690 gave me clear diagnostics within a couple of dats and carried out the the very next week. Excellent service

First time using A690 found them very professional from start to finish. Friendly knowledgeable nothing was a bother. Would definitely recommend. Will be using them for all future servicing.

Well first time used this garage. Excellant service. Love the car.

Yet again another great experience at A690 when having my RR serviced
Courtesy car provided
Video emailed of the potential repairs
Phone call to say that the vehicle was ready for collection afterwards
Car wash and tyre shine included!

Amazing experience. From the first phone call to the collection of the car. Everyone was awesome in particular Dean who took care of me. Communication was great and they were great in answering all my questions. Would highly recommend

I've used A690 on a few occasions now and I have nothing but praise for them. I made my appointment for the day and time I wanted. On arrival I dropped off my car and was told a time when it would be ready for collection. Again everything was done on time and they even cleaned my car. An added bonus is you also get a courtesy car (very helpful when you live in Sunderland).
Sorry forgot to mention, they are very competitively priced compared to other specialist car repairers i've used.

Lovely service from Dean K and the crew. Nothing but respect and gratitude throughout the entire process. Really appreciated all the information provided and assistance especially when making a big purchase, left me with no doubt about my decision and wouldn’t have it any other way.

We like to use local businesses so when our car was due for a service/mot we contacted A690 Specialist Cars. We dealt primarily with Jordan and I have to say that it was a pleasure dealing with the friendly, helpful knowledgeable staff. All in all a 5 star customer experience.

I recently visited A691 Specialist Cars for the purchase of a Mazda CX5 and I couldn't be happier with the experience. Anthony was very friendly, professional and knowledgeable. He explained the work that needed to be done to the car and provided an accurate time that it would be ready for collection.
A691 Specialist Cars was clean and well organised, and I appreciated how quickly they completed the sale of the car without compromising quality. They also took time to answer all my questions and gave me helpful advice on maintaining the car.
Overall, I highly recommend A691 Specialist Cars for anyone looking to purchase reliable cars, and I wouldn't hesitate in returning for future needs.

I bought a Vauxhall Mokka from this garage, nothing was to much, even staying open late so I could see the car.
My whole experience with them was faultless.i am more than happy with the car and would certainly look at this garage in the future if I do need another car.
Anthony, thanks again, spot on!

Good Afternoon,
Hope this review finds you well.

Absolutely loving my Mercedes-Benz C220d AMG LINE Premium Plus! 🚗💨 Performance is smooth, tech is top-notch, and comfort is superb. The AMG Line trim adds that extra bit of flair. Fuel efficiency's great too - perfect for cruising motorways. Big shoutout to Dean, Mark, Chris, the whole team, and the body shop specialists. They went the extra mile to ensure this car suited my needs perfectly! The car was in brilliant condition as Dean and Chris described it to be upon viewing.
From start to finish the service was 10/10. Highly recommend, anyone looking to buy a sports/performance/Luxury/supercar.. get in touch. “You snooze you lose” 😂
Will definitely be back for my next one.
Highly recommend this dealership to anyone wanting luxury, efficiency and sport in one sleek package! 👍

Kind Regards
Adil

I'm the first to admit I'm not a great lover of purchasing cars following an horrendous experience when buying my last car from another garage! Dean was aware of this and was there to answer queries and reassure me throughout the purchase process with A690. I really did appreciate the attention to detail and the reassurances and support from Dean. He sorted all of the paperwork efficiently and arranged the tax and the transfer of my plates, nothing was too much trouble As a result I am once again the owner of a fantastic Landy! Thank you Dean!

Its not all about how nice peopke are when selling you the car it's about the after care when something is wrong too. My car wasn't quite right when I picked it up and not only did the sales team sort it but the after sales and the technicians even spoke to me to sort things. Everything was never a problem and they apologised profusely even though it couldn't be helped. The car I bought looks amazing and the I would highly reccommend them. They were all great.

An excellent experience from start to finish ! Would definitely recommend anyone to give them a try for there next vehicle, the salesman dean couldn’t have been more helpfull !

I have to say my one and only Experience with this company can be described as first class from my first contact and finalisation of the deal.
My sincere thanks go to Phil and his team who have
been exemplary.
I will have no hesitation in recommending this business to anyone.

Having advertised my car on auto trader I then got a missed call from A690 cars. I wasn't going to call them but my daughter said, 'go on, it's worth a try'. After a good chat with Billy a deposit was paid into my bank. A nice chap Tony arrived the next day and less than 21 hours of my advert going live I had the money in my account. Would highly recommend, in fact I'm going to look at thier website when I come to buy my next car.

Very disappointed with this garage. Initial pre-sales was great, Sales person Phil was friendly and professional. However, after service was appalling.

Purchased an Evoque (appreciate it was 9yrs but paid alot of monies still) and after 3 days, engine warning light came on and then came to an immediate stop, failing to re-start. I contacted garage who said i needed to get it to them, to allow them to assess the situation. I contacted RAC who advised would be approx 3hrs, Shortly after the owner phil contacted me to seek update, i explained situation and pointed out i was a single female on a dual carriageway and that i had arranged a spa day, which had been paid for, no acknowledgment re this. I was then advised by RAC they would not get to me for another 3hrs, i contacted owner Phil, who said “if you had of. contacted me earlier i could of had a recovery truck pick you up, but that has now gone somewhere else. I explained i was alone and had been waiting 5rs already, he showed no interest in this. I later contacted the garage to ask if there was anyway of helping me, again pointing out i was alone and in temperatures of 25degrees, as i had now been advised by the RAC it would be an additional 3hrs on top of what they had already said, the salesman Dean said they could not do anything, i asked about the recovery truck, he said they did not have one, i told him i had been told different, weird to say the least. Dean then advised me the garage would be closing imminently at 5pm so to leave car on rd and drop keys in the petrol garage, showed no interest at all. The man in the garage had no clue as to what i was talking about but took my keys, which left me questioning, if i had done the right thing, leaving keys there.

When dropping the car off , the RAC mechanic advised me not to keep the car and told me it was rotten underneath, falling to bits and would cost me thousands in less than a year.

Phil contacted me on the monday to offer a courtesy car, but at no point apologised for the car breaking down, being left stranded for 8hrs. I agreed to go in on the Tuesday to meet with him.

We met Phil and he presented as extremely arrogant, he initially pointed out because we were cash buyers , he prefers credit, because he gets a kick back from it and could of sold the car for more than it was up for. He then offered us the extended warranty free of charge, but at no point gave an apology or acknowledged the impact this had on myself or the inconvenience. I mentioned what the RAC mechanic had said abd he dismissed this with the following comment “they are failed mechanics, thats why they do what they do”, not very helpful to us. When we requested a refund, he asked for bank details and said be in bank tomorrow. Walked away from us, when leaving garage, no thank you or goodbye.

Given the whole situation, it would of been nice for Phil to have reimbursed us for the full tank of diesel (£68) that we had just put in, the £80 spa that we lost and a full months insurance of £78, but we never got offered anything.

We would not recommend this garage at all.

2017 Range Rover Sport,Brilliant service great team Martin was fantastic excellent communication through the whole process and could not do enough for you making a very attractive offer and deal,
The work carried out prior to delivery was exceptional could it fault the car everything I wanted doing was done no hassle or excuses brilliant.
A great pleasure to buy a car just how it should be
David

Purchased Audi S5, salesman was very pushy to take a deposit which I was happy to do. Provided finance figures which I agreed to , however quote was £100 per month more. I organised own finance 3 days later however they sold the car for more money. Salesman ignored my calls. Really not professional will be contacting ombudsman on this company

Another Great Experience at A690 Specialist Cars 🚗✨

Huge thanks to the team at A690 Specialist Cars for looking after us once again on our recent purchase 🙌. From start to finish, everything was smooth and stress-free.

Big shoutout to Dean for being so helpful and friendly throughout the whole process 👏—he really knows his stuff and made sure we were well taken care of.

Also, a massive thank you to Phil, the owner, for running such a top-notch operation 💯. The workshop team did an amazing job prepping the car to their usual high standards 🔧👌—it looked and drove perfect on collection day!

This is exactly why we keep coming back. Quality service, quality cars, and a team you can trust ✅

Highly recommended! ⭐⭐⭐⭐⭐