A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchase our daughter her first…

We purchase our daughter her first little car from Antony from A691. Great honest guy, process went very smooth everything he said would be done, was, collected car as planned no issues whatsoever, a very good overall experience and would recommend without hesitation. Thanks

July 11, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Good morning Mr Porritt,
Thanks for the positive feedback! we do really appreciate it!
Hope your daughter is enjoying her new car.

Kindest Regards Billy

Rated 5 out of 5 stars

Really efficient and quick service when…

Really efficient and quick service when buying my new car, couldn’t do enough for you. Thank you very much!

June 12, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Reagan,
Thanks for the great feedback! we really appreciate it!
Hope you are still enjoying your car.

Thanks Billy

Rated 5 out of 5 stars

A690 garage

I purchased a car with dean , and I really couldn’t fault him , kept me updated throughout very knowledgeable nothing was a bother and very professional, pleasure to deal with , would highly recommend this garage

June 27, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Thank you for taking the time to give us positive feedback!
We really appreciate it.

Kind Regards Billy

Rated 5 out of 5 stars

Mercedes SL400 AMG Sport Purchase

Recently bought a Mercedes SL400 from A690 and without a doubt, one of the best garages I've dealt with in all my motoring life. Exceptional customer focus, before and after purchase, and great attention to detail in the way the cars are prepared.

Unfortunately my car developed a minor fault on the drive home, which could happen to any car, however after contacting Dean, the team immediately jumped to action and organised a transporter to uplift the car and drop off a courtesy car.

The fault was repaired, along with a few other issues I had noted, and the car was returned within the week. Great example of how to turn a negative situation into a positive experience.

I travelled almost 200 miles to buy the car and would have no hesitation buying another car from A690 or recommending them to others.

Special mention to Chris, Dean, Billy and Richard.

June 12, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Good evening Hugh,
Thanks you for your kind words, we really appreciate you taking the time to write such a positive review.
Hope you have many happy miles in your lovely Mercedes SL400 (hopefully with the roof down).

Kindest Regards Billy

Rated 5 out of 5 stars

Amazing service and experience

I dealt with Paul and Antony and they were both very helpful, fast and efficient. I was kept up to date of the progress of my car in preparation for handover. I would recommend to anyone.

June 17, 2025
Unprompted review
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Reply from A690 Specialist Cars Ltd

Hi India, thanks for taking the time to give us positive feedback! we really appreciate.

Regards Billy

Rated 5 out of 5 stars

Probably one of the best experiences

I purchased a car from Dean at A690 and I can't recommend them enough. Collected me from the train station and the service was first class. The car was exactly as described but their service was better than expected. Car was serviced and expected prior to collection.

Dean even took the time to check I got back ok. Amazing service and a great vehicle

June 19, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Mark,
Dean is a great asset to the Team at A690! Thanks for taking the time to write us a positive review.

Kind Regards Billy

Rated 5 out of 5 stars

I bought a BMW 335d from Antony at A691…

I bought a BMW 335d from Antony at A691 cars. Extremely helpful as I drove 75 miles each way to view then ultimately to pick up the car.
Also the aftersales service from everyone at both A690 and A691 was above and beyond. I would definitely recommend them to anyone looking for a car.

June 19, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Grant,
Pleased you got sorted! Antony, Richard and the Team do a great job.

Kindest Regards Billy

Rated 5 out of 5 stars

I bought a 2016 TTS from this garage…

I bought a 2016 TTS from this garage and Antony was just brilliant, ensuring that any advisories were completed , wheels refurbed and a customary tyre repair kit in the boot , I couldn’t reccomend this garage anymore !

June 15, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Lydia,

Thanks for taking the time to give us some positive feedback, we really appreciate it!
Please enjoy your new car.

Kind Regards Billy

Rated 5 out of 5 stars

Fabulous service and exprience

Fabulous service and exprience dealing with Billy and they team at A690.
Seamless and straightforward purchase of our car, from offer to settlement.
Honest and reliable people to deal with!!

June 5, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Thanks for your kind words Geoff, appreciate the feedback!

Thanks Billy

Rated 5 out of 5 stars

Great car

The car’s great and Antony was fantastic and easy to deal with. Would recommend!

May 6, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Thanks for taking the time to write us a positive review!
We really appreciate it!

Thanks Billy

Rated 5 out of 5 stars

Brilliant experience with A690

Brilliant experience with A690! From start to finish they have been excellent. Billy provided an extremely competitive offer and Lewis was here the next morning to collect the car.
Customer service was spot on and they’re both stand up guys.
Thanks both!

June 5, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Thanks for the great feedback Hamza!

Regards Billy

Rated 1 out of 5 stars

The sales team are great whilst buying…

The sales team are great whilst buying the car but after sales are shocking. Purchased a car 6 months ago and its been in out fault after fault. Had to have an oil change new brakes and discs even though these were supposed to have been done on the last service. Abs fault dash fault new windscreen and a bald tyre. Step was broken when I first bought it they sorted it same thing again but I now need full new step fitted. The car is a nightmare and they couldn't care as long as your paying money The warranty is worthless every fault they find is not covered. I would avoid at all costs the managers refuse to speak to you. Had to escalate 3rd party.

May 28, 2025
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Good morning Christina, sincerer apologies for your customer experience with the service department, I can assure you this is not our common practice. I will call you to this morning to resolve your concerns.
Again sincerer apologies.

Billy

Rated 5 out of 5 stars

Fantastic garage highly recommend

Recently bought my range rover sport from A690 and I genuinely couldn't be happier with the overall process. Dean was absolutely fantastic, very knowledgeable and so helpful. The car was very well priced and in superb condition. The whole process from start to finish was great and I was kept updated throughout from Dean. You can tell they value their customers and there was no pushy sales pitches. I will 100% be using this company for any future business and I can't recommend them highly enough. Thanks for making everything very quick easy and comfortable.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

A690 are a great firm to deal with

A690 are a great firm to deal with. We have two Landrovers and they are specialist in their knowledge of these vehicles. They are competitively priced on their work. They are a very professional firm with individuals who respect the client and appear to love their roles. Jordan is first point of contract and he is a fantastic chap to deal with. Goes out of his way to ensure your experience is nothing less than 5star. Also had dealings with Paul and Chloe. Again first class souls. Works that have been carried out are clearly explained. The cars each time are returned having been cleaned and are spotless. Highly recommended business.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought Mercedes amg from…

I recently bought Mercedes amg from dead who helped me from start he helped my sort my old finance on my old car and went out of his way help me there was a small problem with bonnet catch and it needed to go back to work shop for the day and dean actually lent me his personal car for the day so I wasn’t without a car nothing is to much trouble for him I love my new car and glad I bought it from here they go above and beyond to make you happy
Thanks dean.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing a problem

Bought a Nissan X-Trail from Antony at A691 specialist cars. From first view to picking up nothing was a problem. Everything he said would be done to the car was and more. Had to wait a bit for the log book to arrive but Antony kept me up to speed with what was happening.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Would strongly recommend A690 to anyone.

Martin was great. From my initial enquiry to collecting vehicle, he was always very obliging and if there was anything he did not know, he would find out and ring me back. There was no waffle or pressure in trying to get me to buy. Only saw the vehicle when I collected it, and it was just as I hoped. Even better. Would strongly recommend A690 to anyone.

March 30, 2025
Unprompted review

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