A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding from Day 1

Phil was outstanding from Day 1. He communicated at all stages of the repairs to my daughters Mini. He explained the findings of additional costs on stripping the car down post accident. He was empathetic and understanding to the situation, the bigger picture, with my daughter at the university and our family based in Devon. He was able to alleviate an awful lot of the secondary stress post car accident and we were all very grateful for his expertise and professionalism.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Mini Cooper Purchase

Having just made a purchase from A961 I can thoroughly recommend this dealership. I had been looking for a Mini Cooper for some time and A691 had the perfect model. I’m based in Aberdeenshire so had to do much of the enquiry by phone. Antony couldn’t have been more help and when I arrived and was met for the pick up the car was presented immaculately. Well done to the service and prep team. It was definitely worth the trip from Aberdeenshire to Durham for this buying experience. Thank you to all the team.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Mercedes Benz

Just bought my Mercedes from Anthony.
Couldn’t fault a single thing. He answered every question or query I had. Nothing was a bother even answering questions or getting in touch after opening hours. Great customer service from my very first message to them. Phil who I originally spoke to was lovely. Never felt any pressure to buy from them. The car itself is spotless & turned out stunning, high class valet & synthetic coating. Love my car & will definitely recommend them to anyone looking for a new car ! 🚗💨

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Recently purchased a Range Rover Evoque…

Recently purchased a Range Rover Evoque and am very happy with it. Dean was brilliant from the start, never pushy, but professional, friendly, and very helpful. Once purchased he went through the features and controls, clearly explaining everything. He kept in touch with me, and even took the time to check after purchase, that everything was okay. Thank you Dean, you helped me with a very bittersweet buy, I couldn’t have done it without your help. I would highly recommend A690.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and MOT

For along time I have bought my cars new every 3 years, and they were serviced by the dealers in accordance with manufacturers conditions
This time I decided not to do this, as after 4 years I had only driven 16k miles, and in my opinion it was a good car, suitable for my needs - SEAT
I spoke to my neighbour, a recently retired motor engineer who worked on high end cars both in this country and abroad providing valuations and mechanical solutions- and he advised me to go to A690, having seen the services they offered
I did and was not disappointed, from the moment I entered their premises you could smell professionalism, everyone cared, I was kept up to date with additional work needed (Tyres to be replaced), and I must admit, being a lay person, I feel the car could not have received abetter service and MOT

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Staff and Great Service

Amazing staff and great experience of buying car. Visited to see what is available. Met with Dean who was extremely helpful. We discussed our needs and preferences. He came up with two or three vehicles that matched our criteria. Everything was good, we looked at the best match and arranged a test drive. He was very professional throughout the visit. Explained all the purchase options to us thoroughly and was never pushy about the sale. We were extremely happy with the whole experience. We have collected our car within a week. Overall end to end process was very smooth. We are enjoying the ride!!!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

A dealership we can trust.

Martin was welcoming and showed us a range of vehicles that were suitable to our needs. All the vehicles were high-spec with good history. Land Rover were not a marque we were looking for but Martin explained the aftercare service this dealer offered and put our minds to rest. Having test drove the car and explained the service history and optional equipment on the vehicle, Martin was not pushy in obtaining a sale but his reassurance that the dealership offered amazing aftercare services, we chose to put our trust in A690 Specialist Cars, the vehicle we purchased and Martin’s excellent customer support. We look forward to having a long, trusted relationship with this dealership and recommending them to our friends and family for their future purchases and assistance. Thank you A690 Specialist Cars for our Range Rover Sport and to Martin for his friendly advice and support during our purchase.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Really good!

I recently bought a Citroen c4 cactus from A691 specialist cars. I’ve been so happy with my purchase as it has had all the little scratches taken out of it, the wheels refurbished and a full valet. During the week waiting for it Antony kept me in the loop of what was going on and had it ready on the day he said. So far the car has been amazing and beautiful to drive. Additionally as a 19 year old I usually feel pressured into buying something as people know you don’t really know what you’re doing or where you’re at with things and I never felt that once with Antony. I would recommend this garage to anyone!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank Dean enough for his help

Can’t thank Dean enough for his help, over the moon with my Range Rover. Such an easy process from start to finish, would highly recommend to anyone. Cheers Dean and thanks to everyone at A690 specialist cars.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

2018 Range Rover Sport

We've just bought a 2018 Range Rover Sport and are very happy with our purchase. We have had several range rovers over the years and this was the first time we didn't buy one through a main agent. The car was perfectly prepared and the handover was thorough, Dean went through all the controls and features of the car with us. Dean is a great salesman, not pushy and was always courteous and friendly. He kept in touch as to the progress of the sale and there didn't seem to be any of our questions he couldn't cope with. Thank you Dean and all of the team. We will be back.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

The A690 bodywork team delivered…

The A690 bodywork team delivered exactly what was on the tin. From the excellent damage repair added to the highly recommended all body polish and scuff removal my car was returned in showroom condition. The internal valet was equally impressive. Well done to Phil and his team for the excellent customer service.

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

A smooth purchase from start to finish

A smooth purchase from start to finish. Saw and test drove the car not prepped for sale. Salesman kept me informed through whole process. Also took out service plan which is a very good idea.
Only reason I didn’t give a 5 was they missed a scratch on the back door other than that extremely happy with the car.

February 14, 2025
Unprompted review

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