A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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No recent history of asking for reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

A691 garage Antony was fab!

Bought a second hand Range Rover Evoque at A691 specialist garage and Antony couldn’t have been more helpful!
Contacted us before even putting the car online, multiple test drives (a driving lesson as it was my first time driving automatic ha!)
and super knowledgeable on everything!
Thank you x

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Used A690 service department

Used A690 service department for my Land-Rover Defenders 1st service today. Excellent service from start to finish from Phil and his team. Even supplied a courtesy car at short notice. Would 100% recommend very impressed when we collected, car immaculately clean. Great job, definitely be back.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Made the journey from Kendal to A691

Made the journey from Kendal to A691. Great service from Antony. The car was in great condition and servicing, valet and detailing all done within a week of purchase. Highly recommended.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Dean and Phill, were fantastic!

Dean was fantastic at selling us our discovery sport! Made the entire sale very easy and quick! Took the stress out of buying a car, can’t recommend enough!

Thanks again!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Dean was brilliant and the initial…

Dean was brilliant and the initial contact with Phil was quick and easy! Test drive was arranged efficiently and the deal was done quickly with arranged finance. Handover was also very easy with service plan and warranty. Excellent experience overall with great after care and the cars even better #M2

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Second purchase, faultless again!

After making our previous purchase of a Mercedes GLC from A690 and starting to get itchy feet for something new we started looking over the company website, easy to navigate and informative providing all relevant detail. We settled on two cars to view a Defender and RR Sport - Both cars were fantastic but on seeing them up close and personal there was only Range Rover in contention. Martin and Phil guided us through the process from test drive to handover.

As usual with these things not everything runs smoothly, due to an IT error there was an issue with esignatures. Martin kept on top of this progressing this with the third party to even out the issues to allow completion of the documentation. Private plate fully changed over and ready on the new car for handover.

Thank you Phil and Martin for exemplary service way beyond the normal. At all times our custom was valued and nothing was too much trouble.

Second time purchasing from these guys and faultless service provided yet again! Wouldn't go anywhere else why would I?

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and not pushy!

From start to finish the process of buying my car felt so easy and didn’t feel like I was being forced to buy anything. I had to wait a few days to pick it up but had daily updates from Dean to let me know where we were at. Even after I picked the car up he still contacted me to see how everything was going. It’s not a case of handing money over and radio silence.
Would highly recommend this company to anyone looking for a new car and no doubt I’ll be returning in a couple of years because I love my cars!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Forced to sell a car.

My father has to sell his car due to a recent medical diagnosis so I have been trying to find a fair deal for him.
I called A690 car sales to see if they would be interested in buying it. Phil was very honest in saying that they would be pressed to offer more than we had already been offered, but he took my details & called a friend also in the car trade who said that the car was one that they would be interested in buying.
Phil & A690 cars gained nothing monetarily from this help, but they have my respect & gratitude.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best Land Rover Specialist By Far !

Once again, outstanding customer service from these guys alongside being the best Land Rover specialists who genuinely know their stuff when it comes to diagnosis and repairs !
Absolutely genuine review and i wouldn’t trust anyone else now with my Vogue.
Courtesy car provided when needed which is a bonus.
Big shout out to Jordan who looks after you throughout the process. Top man !

Steve

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

If honesty,integrity and trustworthy is…

If honesty,integrity and trustworthy is high on your agenda when purchasing a vehicle then this is the company you need to deal with. Antony made changing my car an absolute pleasure from start to finish, knowledgeable guy and nothing was a problem,I would definitely recommend and would use again, great experience and top quality car's

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can recommend A690 specialist cars…

I cannot recommend A690 specialist cars in Durham enough,I travelled down from Fife to collect my beautiful Range Rover,which I am absolutely loving,which I had purchased from Antony Amers,this gentleman went above and beyond to make sure everything went smoothly for me,he kindly picked me and my son from train station,I honestly can’t thank Antony enough for his kindness,I will definitely be back to purchase again,it was amazing doing business with you Antony and will see you in a few years time,thank you.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, Thanks Martin !

Picked up a Range Rover today after trading for a good one with great history. Martin was excellent from start to purchase. He got me a video of the car, explained the prep that was needed including making sure the car was serviced as per the schedule. 4 new tyres fitted and we noticed on hand over one had a manufacturing default - needless to say Martin took the car straight away and had a new tyre on its way within minutes. Great service, thanks guys, I’ll be back !

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Professional Service from…

Amazing Professional Service from beginning to end, Martin is your man!!! Cannot fault anything, everything was effortless, he sorted everything so efficiently from walking in to driving away!!! One Very Very happy customer, can’t recommend enough. Even made sure I was comfortable and that I was happy with how to work everything in the car. Thank you for an amazing 5* serviced

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Jaguar XF Purchase

Went to look at a Jaguar XF last Thursday and drove it away the following Tuesday. Excellent service from A690 Specialist Cars, especially Dean Anderson. The buying process was easy, with no heavy sales tactics. Everything was explained from start to finish. I would definitely recommend A690.
Ian T

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Whilst visiting relatives in Durham

Whilst visiting relatives in Durham, just before Christmas, my cars clutch broke down leaving me stranded as I live in Liverpool. Paul from A690 garage came to my rescue and arranged for my car to be repaired. The service that they provided was excellent and good value for money. I had complete confidence in the professional work that was carried out and would have no hesitation in recommending them.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

We purchased a car from the sister company of A690 (A691) last week. Andrew was brilliant from the test drive to going to collect the car. Would recommend. Tom & Beth

December 28, 2024
Unprompted review
Rated 1 out of 5 stars

Bought a £10k car 8month later get a…

Bought a £10k car 8month later get a £4k bill to fix it. Spend your money elsewhere!
And also to be told if I had paid for there extended warranty it wouldn’t have been covered anyway. Just checked done 4900 miles not 7 he’s stated

December 19, 2024
Unprompted review
A690 Specialist Cars Ltd logo

Reply from A690 Specialist Cars Ltd

Hi Michael, we operate a review page for the good, bad and the ugly. As i explained yesterday you have bought a car that is 11 years old and you have done by the information you gave me nearly 7,000 miles in the 8 months you have owned the vehicle. Cars are mechanical and they can go wrong, unfortunately you will never have any dealer who will cover you with an unconditional warranty. As i have explained if you had purchased a third party warranty it would not even have covered your fault unless it was sudden and mechanical failure and the issue you have on your vehicle is not sudden mechanical failure. So a warranty would not have paid out on this issue. As a company we take our customers seriously and I know our review's prove that. Like I said, I cannot stop people writing negativity but thankfully our reviews prove we very rarely get any negative press or have any issues.

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