A690 Specialist Cars Ltd Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and true professionalism, making all interactions very pleasant, welcoming, and entirely smooth from start to finish. People deeply appreciate the clear communication, detailed vehicle histories, and thorough assistance provided during both vehicle purchases and routine servicing appointments. Though some customers experienced unexpected mechanical issues and reliability concerns shortly after acquiring their vehicles. A few reviewers noted recurring problems with cars failing to start properly or requiring immediate attention soon after collection. However, many also mentioned that the team worked hard to resolve these difficulties promptly.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting a welcoming and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and friendly... See more

Product

People report positive experiences with product, expressing absolute delight upon picking up their new... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service.

Yet again I have had my car serviced by A690 Specialist cars. Plenty of information given by Jordan. All work done at a very good price and picked up to collect car by Holly. Car returned looking and smelling like new. Excellent service by all. I can’t rate these guys high enough. 5 Star *****

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and proffessional transaction

Very pleased with overall process . David Young the salesman was very professional and knowledgeable arranged a test drive straight away and offered good price for our car. had a very slight problem with car which was quickly sorted. Would highly recommend

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Bought my new car a few weeks ago from…

Bought my new car a few weeks ago from a691specialist cars
The service I received was excellent from first enquiring about the car to going to pick the car up
Andy was just amazing sent me videos showing off the car etc etc
A complete gentleman he even came too the train station to pick me up as I had too travel from Aberdeen
Would certainly recommend anyone looking for a car to get in touch with the garage
Thank you Andy for everything

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS Customer Service 5*

I recently had the pleasure of purchasing a vehicle from A691 Specialist Cars, and I cannot speak highly enough of the experience. From start to finish, the sales process was seamless and professional.

I would particularly like to commend Andrew, the Sales Manager, for his exceptional customer service. His knowledge, attentiveness, and commitment to ensuring my complete satisfaction were truly outstanding. He made the entire process enjoyable and stress-free.

I am absolutely thrilled with my new vehicle, and I wholeheartedly attribute this positive experience to the five-star service provided by Andrew and the team at A691 Specialist Cars. I would not hesitate to recommend them to anyone in the market for a high-quality vehicle and an unparalleled customer experience.

Best regards
Les Brown

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Distance buy

Bought a car remotely from them. Was on the look out for an 7 seat Disco and found them on auto trader.

At the dealership and before, Andrew couldn’t have been more helpful. Great communication and he provided plenty of detail on the car, lots of videos and no nasty surprises. Nice and straightforward transaction and he even picked me up from the train station. Wouldn’t hesitate to buy a from them again.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to Andrew McCamley from A690 Cars…

Spoke to Andrew McCamley from A690 Cars when purchasing my car. He is a lovely bloke very approachable and pleasent. He explained everything I needed and made the experience very smooth. What a credit to the company. Thank you.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service - trusted

Excellent service from Dean Anderson and Neil; did a drop-in look round the place, test drove a Discovery the next day and walked away with sale completed. Proper good common sense sales n service, as far removed from a flash harry main dealer spouting insincere BS as it's possible to be. Knew their onions, friendly, professional, no rush, happy to spend the time needed. Great set up behind the scenes with workshop and maintenance. Definitely recommend them.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

A690 Specialist Cars Ltd - Top Class.

Friendly, Professional, Honest, my first time buying from A690, you can see why they are an established dealership here in the Nth East, they deal in quality cars, with a 1st class website, what you see on there website is what you see on there forecourt to accommodate your budget, my purchase was aided by Dean, friendly, approachable guy, if your in the market for a quality car, get over to A690 Specialist Card Ltd, you won't be disappointed.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Had a great experience with A690

Had a great experience with A690. I bought a Jaguar and Dean was great and kept me informed every step of the way. Had the car delivered today and I love it. Thanks to Dean and A690 for everything.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks so much again for your help with…

Thanks so much again for your help with the audi tts purchase amazing car and cleaned and polished amazing job .

Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work Dave

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service, 5* work

Great customer service from start to finish. Kept in touch with regular updates and even gave me a courtesy car for the 3 days my vehicle was in for repair. A690 specialist have gained a life long customer. Thanks to Paul and the rest of the team.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service From A691

Recently bought an Evoque from Andrew at A691. Very professional & friendly service, and a pleasure to deal with. The car was immaculately prepared, freshly serviced & MOT'd. Overall a pleasant buying experience, thanks!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

I bought an Audi A3 from A690 cars

I bought an Audi A3 from A690 cars. I didn’t like the silver badges so Dean the salesman said he would change them for me to black. The service I received was second to none and I wouldn’t hesitate to go back and buy another car from here. Nothing was a bother to them and Dean the salesman was great

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

What a refreshing change this company…

What a refreshing change this company is. No pushy salesmen. We were fortunate to meet Dean our salesman. This company has 5 * customer service. Nothing was a silly question. It was like visiting friends. Well done A690. We will be back in the future I'm sure! Yvonne and Hugh Dixon

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Phil Gareth and jordan well done

Phil Gareth and jordan have gone out of there way to make sure that I was satisfied with my purchase and have not hesitated to give me a replacement car while mine was off the road I would recommend them to any one as trust worthy

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

A691 Kaysburn

Found Andy was great to deal with and very helpful, with no hard sales etc. Equally very flexible, as my daughter changed her mind at the last minute from an Astra to a Flat 500 he had in stock, literally on the day of purchase. So high marks to Andy on this and turning the car around so quickly, which was all he said it was.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Took my car into the body shop for a repair and paint job on the rear bumper. Excellent service and 5 star repair, looks brand new. This is not my first time at A690. I previously had some issues with my car, having visited multiple garages prior with no joy, A690 were able to diagnose the problem straight and provide a solution. Wouldn't take my car anywhere else, Phil and his team really looked after me. Cheers A690

November 5, 2024
Unprompted review

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