Andrews & Arnold Ltd Reviews 690

I've been a customer for ~20 years.
Just switched to FTTP.
Customer service (both sales and technical) is great.
Online ordering system is simple, detailed, and efficient.
Control panel for managing the line, email and domain has always worked and no features missing.
IPv6 support is excellent.

We switched from Hyperoptic after a month long outage and terrible customer service and we wish we'd done so earlier. The customer service is amazing, transparent, available, and knowledgeable, which is almost a shame because after setup we never need to talk to them. The internet is exactly as advertised and the one time it did go down (for three minutes) we got a detailed text immediately when the issue started and was resolved. I didn't realise companies like this still existed.

I have been using AAISP since 2002 on multiple sites, best in the industry

Honestly one of the best internet providers I’ve ever used. Support is super helpful and communicative. The dashboards are very informative.

A great internet provider always helpful for any support if needed

A&A is the best ISP I have ever used. Their focus on service, the user and the technology, instead of ads and marketing is obvious. This is the ISP that techies choose when they want good service and their choice is on merit and not PR. I've been using them for about a decade now and I recently upgraded to their highest speed which is great.

It is fantastic to work with a service that is responsive to customer needs and where one is able to talk on the telephone to a real living being, without waiting queues or AI. The team at Andrews & Arnold have made onboarding really easy. There has been clear and very helpful communication throughout this process and when a problem arose with setting up my telephone they were immediately responsive and helped to sort out the problem. This is a service like no other and I am very positively impressed and can only very highly recommend. It is such a different experience to feel cared for as a customer and this is how it should be.

Great service from technical people who know what they are talking about.
Impeccable service and rock solid technology.

A&A are a standout ISP for technical competence, attention to detail, and customer service. I recently upgraded my FTTC service to FTTP, and was pleased that the process was utterly seamless. No change in my static IP address, and only as much downtime as it took to plug a different cable into my router. You really do get what you pay for with A&A.

Second line installed with A&A, no issues, helped with moving IP subnet from line 1 to line 2, love the array of config options you have in the control panel. Really makes you feel like you have full control over your internet connection(s), which leads to peace of mind. Highly recommended for those who know what they are doing and know exactly what configurations they want.

Had BT fibre broadband installed.

I've always found them to be straightforward, transparent and easy to deal with. Their pricing is fair and they have good support and products for people withore technical experience.

This is my second connection with Andrews & Arnold. They use OpenReach for backbone and provide value added/flexible packages and excellent, accommodative customer support.
Can recommend them wholeheartedly.

AA are the best ISP I I have dealt with. You get sensible tech support no nonsense or time wasting. Installations and upgrades are fast and efficient and you are kept informed of progress - unlike some national vendors.

I have used them both personally and professionally over the last 25 years and thy have just completed by upgrade to Fibre to the premises and VoIP to retain the landline number. Completely function free!

Horrible Experience!!! Staff Rude, Hung Phone Up And Transferred Me 5+ Times Back And Forth!! Would Not Refund Me Because Apparently They Had To Pay Another Company!! No Help In Setting The Number Up!! ROBBIN TW@@S TRIED TO CHARGE ME AN ADMIN FEE FOR THERE MISTAKE!! Avoid At All Costs

Been with AAISP for a while now, but thought I should add to the list of glowing reviews. If you are in any way techy, this is the ISP for you. Every interaction with them feels like you have skipped the first several levels of tech support and got straight through to someone who know exactly how to get your issue sorted. When we first switched, some slightly obscure part of the Cityfibre config was preventing the connection being established. One phone call, all sorted via some commands their end to reset/reconfigure something.

I also wanted to get my partner's name added to the account to have another piece of paperwork for a future visa application, and they got that sorted quickly even though the online system doesn't support it by default.

That flexibility and willingness to work to solve a problem, rather than the usual "computer says no" approach is so, so refreshing to deal with. It's 100% worth the slight premium you pay for this service.

Feels like they care for their customers on a personal level. No call centre queues and good email response to my queries.

We have used Andrews & Arnold for our home and office for many years and always have excellent service. We have just upgraded from VDSL to FTTP and Openreach were not very communicative about when they were going to do their bit of the work: it took a lot longer than we expected, but A&A kept up the pressure and we could follow everything in the control system log. On the day of switchover we just moved the plug from the old VDSL box to the new FTTP box and everything worked straight away.

Been with AAISP since ADSL (512k) days, then moved to VDSL(80Mbit) , and now onto FTTP (1Gb).
Performance always top notch, can use my own equipment, and there are humans to deal with on end of phone. Priceless has been able to keep the same IP address since the early days despite moving between various services.

In the recent FTTP install they contacted me to arrange a date and time, and the engineer arrived to that time, installed where I wanted, and delivered the new Fibre service working same day. My FTTC service was switched across, so all I had to do was update the login credentials to the new ones that were provided by email a week ahead of time in the router, and plugin the new connection. Speedtests instantly went from 80Mbit (before) to 1G (after).

Speedtests and Reliability have both been top notch over the period -> which is what I'm after.

Yes, there are cheaper ISP's out there, but when you've had no reason to complain at service in near 20 years why would I move?

I used to use A&A's Sip2Sim for several years until they phased it out. Then, for no other reason of having to find an alternative provider I went with 1p-mobile - what a massive mistake as a terrible company.

So, when I learnt that A&A had re-instated their Sip2Sim service, I rejoined and very happy so far.

Unlike the likes of 1p-mobile, Lebara, Smarty, ... if I have a problem I can pick up the phone and speak to a human being who is based in the UK, speaks English and is a technical expert. This is worth a lot of money.

I have also used A&A's broadband service for probably over 20 years and have left a review about that on TrustPilot previously, and again would recommend them.

But in this review I wanted to take the time to say I rate very highly A&A and their Sip2Sim service.