A & A Gas Service Engineers Ltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and politeness of the staff. Customers frequently highlight the excellent service, noting the efficiency, promptness, and helpfulness of the engineers and the overall ease of their experience. Many people appreciate the clear communication, timely appointments, and the company's reliability in getting jobs done right. However, some customers also noted occasional issues, such as a gas refit not being properly done, leading to a thermometer malfunction and a fridge not cooling, which required a recall of the engineer.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its excellence from start... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was du... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged... See more

Company replied

Rated 5 out of 5 stars

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked... See more

Company replied


Company details

  1. Gas Engineer

Written by the company

A & A Gas are the first choice for central heating system and boiler repairs and maintenance in Milton Keynes and surrounding areas. We offer great value, effective service agreements to keep your boiler and central heating operating at it's best. Our team consists of fully qualified engineers with a total of 30+ years’ experience in the trade Therefore providing a vast knowledge base and skill set. All our engineers are fully qualified and registered with Gas Safe, the official gas registration body for the United Kingdom. We can undertake all domestic heating/gas enquiries, as well as being able to provide the local area with minor plumbing services. With over 750 happy, regular clients and literally thousands of boiler and system repairs it's no wonder that most of our work comes from recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Really great service provided always…

Really great service provided always very polite . Work is a 10/10

August 12, 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Pete, thank you for your lovely review!
Delighted to hear you’re so happy with the service and the quality of our work. Your kind words mean a lot to our team, and we look forward to helping you again in the future.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Boiler &Fire Service

Have used A&A Gas for a number of years to service gas boiler and fire.
They have always provided good service and advice regarding maintenance.
Have recommended to family who have been similarly impressed with the service provided.

July 16, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you, James, for the great feedback and for trusting us over the years!
We really appreciate your recommendations and are so pleased to hear your family have been happy with the service too.
Kind Regards,
A & A Gas Team

Rated 5 out of 5 stars

Amazing company

We’ve been with A&A gas for years and they are amazing. Recommended to family and friends and we’re all happy.

July 17, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words and continued support Sarah. We're really glad to hear you've recommended us to your family and friends, it means a lot.
Always here whenever you need us!
Kind Regards,
A & A Gas Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Hanna and Ryan were professional and helpful. They delivered the exact service we were looking for - couldn’t recommend enough!!

July 15, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your lovely feedback Becky!
We're really glad to hear you were happy with the service and that we could deliver exactly what you needed.
It was a pleasure working with you - and we truly appreciate the recommendation.
Warm Regards,
A & A Gas Services

Rated 5 out of 5 stars

Did the quote quickly & good communication

Came to give a quote quickly & very professional service, good communication from the company & looking forward to having the work done

June 11, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you for your kind words, Francesca.
It was a pleasure meeting you, and I’m really glad you were happy with the service so far.
We’re looking forward to getting the work done for you soon!
Kind Regards,
A & A Gas Team

Rated 5 out of 5 stars

Great heating engineers

The people at AandA are all excellent at their jobs. Hannah is always superb - helpful and friendly. A highly recommended organisation.

June 11, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your lovely feedback, John.
It really means a lot to hear that you’ve had a great experience with us.
I’m so glad I could help – and I’ll be sure to pass your kind words on to the rest of the team too!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Highly recommend.

June 5, 2025
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Reply from A & A Gas Service Engineers Ltd

Thanks a lot! We're so pleased you had a great experience throughout, Fiona.
Your recommendation means a great deal to us :)
Kind Regards,
A & A Gas Team

Rated 5 out of 5 stars

Reliable

Reliable, efficient company

June 2, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for the kind words, Veronica.
We're really glad to hear you found us reliable and efficient — that’s exactly what we aim for. 😊
Kind Regards,
A & A Gas Team

Rated 5 out of 5 stars

Superb service, great quality work and superb value

I've been meaning to write this review for a while, as we have had quite a bit of work done over the past nine months having moved into a very old house. This includes paying the monthly subscription to A&A, which includes an annual boiler service in the price.

Ryan and Stephen have done a superb job in removing the old boiler and water tanks, replacing them with a new combi boiler and new radiators throughout the whole house.

They have both done an extremely good quality job, way beyond anything I have seen from any other jobbing plumbers before. The level of neatness of the work and how well they clear up afterwards is second to none.

They even helped us out with a leak that was nothing to do with the work they were doing, staying well beyond the time we were paying them for AND returning first thing Saturday morning to help us sort it out.

Hannah is brilliant on the management side and has always been able to sort out work slots convenient to us.

Of all the trades we've had work with us in our renovation project, and there have been a lot, these guys are definitely the best!!!

June 2, 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you so much, David for your fantastic review!

We're thrilled to hear that you're happy with the work Ryan and Steven carried out - they take great pride in delivering high-quality installations and it's lovely to hear their efforts have made such a difference in your home.

We’re also really pleased that our service plan has been helpful and that I’ve been able to make things run smoothly from the office side.

It means a lot to know we’ve stood out among the many trades you’ve worked with during your renovation - that’s high praise!

Thanks again for your support - we truly do appreciate it.

Kindest Regards,
Hanna
A & A Gas Team

Rated 5 out of 5 stars

Reliable engineers

I subscribe to their monthly plan. Great value, yearly service & any maintenance during the year.

Staff are friendly, flexible & proficient

May 30, 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you for your lovely feedback, Kate.
We're so pleased to hear that you find our monthly service agreement great value and that you're happy with the service and maintenance support.
It's also wonderful to know our team’s friendliness, flexibility, and professionalism have stood out.
We truly appreciate your support and look forward to continuing to take care of your needs!
Kind Regards,
A & A Gas Team

Rated 5 out of 5 stars

A & A are excellent

A & A are excellent. Both with their work ethic and their caring customer service. Highly recommend.

May 19, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words, June.
We're really glad to hear you’ve had such a positive experience with us.
We always aim to deliver quality work alongside genuine, caring service, so it means a lot to know that came across.
Thanks again for the recommendation!
Warm Regards,
A & A Gas Team

Rated 5 out of 5 stars

Great service

Great service. Arrived on time, very professional.

May 11, 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind feedback, Bernie!
We're really pleased to hear everything arrived on time and that you were happy with the service.
If there's anything else you need, we're always here to help.
Warm Regards,
A & A Gas Team

Rated 5 out of 5 stars

Highly recommended

We used A&A Gas to service our boiler and to carry out a power flush on our 14 year old central heating system.
Ryan arrived promptly, prepped the relevant areas by covering with protective sheets and continued to carry out the work diligently and in a timely manner. Upon completion all areas he'd been working on were left in a clean and tidy condition.
We can highly recommend this company.

April 24, 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your lovely feedback, Jan!

We're really pleased to hear you were happy with the service Ryan provided — he takes great pride in his work, and it's always nice to see that reflected in our customers’ experiences.
We really appreciate your recommendation and are always here if you need us again in future!

Warm regards,
A & A Gas Team

Rated 5 out of 5 stars

I wanted to share my experience with…

I wanted to share my experience with Steve and A&A Gas, as I've been using their services for both repairs and maintenance.

Their response time is impressively quick, and they have proven to be extremely reliable. Steve and Hannah consistently go above and beyond to provide helpful and professional service.

If you're looking for trustworthy service and repair, I would definitely recommend reaching out to them.

April 10, 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for taking the time to share your experience — it really means a lot to us, Haluk!
We're so glad to hear that you've been happy with the service and that Steve and I have been able to support you consistently.
Your recommendation is hugely appreciated, and we're always here if you need anything in future.
Warm Regards,
Hanna
A & A Gas Team

Rated 5 out of 5 stars

Top class boiler repair

I can’t recommend A&A too highly! Excellent responsive service when my boiler developed a problem. Engineers friendly, very efficient and professional and went out of their way to obtain parts quickly and get everything sorted. Very reassuring and great value.

March 27, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words, Dr Henwood!
We're absolutely delighted to hear that you were happy with the service – it means a lot to us.
We always aim to provide a responsive and reassuring experience, especially when things go wrong unexpectedly, so it's lovely to know our efforts made a difference.

We'll be sure to pass your feedback on to the engineers involved. Thanks again for choosing A&A – we're always here if you need us!

A&A Gas Team

Rated 5 out of 5 stars

Prompt reply and clear pathway of…

Prompt reply and clear pathway of installing a new boiler

March 31, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you for your feedback, Ursula.

We're really pleased to hear that you found our response prompt and the installation pathway clear.

We always aim to make the process as straightforward and stress-free as possible.

If you have any further questions or need anything else, just let us know – we're here to help!

A&A Gas Team

Rated 5 out of 5 stars

A friendly and honest company.

A friendly and honest company.

The team always turn up when expected and / or needed and provide a personal service.
Happy to give realistic quotes for work, with no catches.
Have used them for years and always recommend them to friends and family.

March 26, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words and continued support, Janine!

We're truly grateful to have loyal customers like you, and it's lovely to hear that you've had consistently positive experiences with our team.

We pride ourselves on being reliable, transparent, and approachable, so your feedback means a lot.

Thanks again for recommending us – it really does make all the difference!

A&A Gas Team

Rated 5 out of 5 stars

Great experience with Ryan and Hannah

Great experience with Ryan and Hannah. Very knowledgeable and helped us out - our boiler is now working fine and felt the pricing was fair - would recommend and will use again - thank you A & A Gas Service Engineers Ltd

February 26, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words!

We're delighted to hear that we were able to help and that you're happy with the service and pricing. We truly appreciate your recommendation and look forward to assisting you again in the future.

Best regards,
The A&A Gas Team

Rated 5 out of 5 stars

Great Service

Called out to do an annual boiler service. Arrived as scheduled but found Heat Exchanger needed changing. Referred us on to Worcester Bosch for a fixed price out of warranty repair which was cheaper for us than using A&A. So hence they advised us against their interest, but in our interest. A very rare thing these days!!

Perfect service from both Worcester Bosch and A & A.

Will certainly be calling A & A again. Thank you.

January 30, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words, Andy!

We always strive to provide honest and transparent advice, ensuring our customers get the best solution for their needs.
We're really pleased to hear that everything went smoothly with Worcester Bosch and that you were happy with our service.
We truly appreciate your trust in A&A and look forward to helping you again in the future! 😊

Kind Regards,
A&a Gas Team

Rated 5 out of 5 stars

Reliable team

Reliable team, Good honest company offering good rates

February 13, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words! We really appreciate your feedback and are glad to hear that you found our team reliable and our rates fair. Providing honest and high-quality service is always our goal, and it’s great to know we’ve met your expectations.

If you ever need anything in the future, we’re always happy to help.

Warm Regards,
A&A Gas Team

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