A & A Gas Service Engineers Ltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and politeness of the staff. Customers frequently highlight the excellent service, noting the efficiency, promptness, and helpfulness of the engineers and the overall ease of their experience. Many people appreciate the clear communication, timely appointments, and the company's reliability in getting jobs done right. However, some customers also noted occasional issues, such as a gas refit not being properly done, leading to a thermometer malfunction and a fridge not cooling, which required a recall of the engineer.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its excellence from start... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was du... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged... See more

Company replied

Rated 5 out of 5 stars

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked... See more

Company replied


Company details

  1. Gas Engineer

Written by the company

A & A Gas are the first choice for central heating system and boiler repairs and maintenance in Milton Keynes and surrounding areas. We offer great value, effective service agreements to keep your boiler and central heating operating at it's best. Our team consists of fully qualified engineers with a total of 30+ years’ experience in the trade Therefore providing a vast knowledge base and skill set. All our engineers are fully qualified and registered with Gas Safe, the official gas registration body for the United Kingdom. We can undertake all domestic heating/gas enquiries, as well as being able to provide the local area with minor plumbing services. With over 750 happy, regular clients and literally thousands of boiler and system repairs it's no wonder that most of our work comes from recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Used A and A on my rental property

Used A and A on my rental property, always quick to respond, fixed all issues, and a good price.

January 20, 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you for your fantastic feedback, Paul.
We’re so pleased to hear that you’ve found our service quick, reliable, and fairly priced.
It’s always a pleasure to assist with your rental property.
If you need anything in the future, don’t hesitate to get in touch!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Always there to help and advise.

Always great, personal service.

January 23, 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words, Jerry!
We’re delighted to hear that you’ve consistently experienced great, personal service.
It’s always our goal to provide the best support possible. If there’s anything you ever need, don’t hesitate to reach out!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service ; thank you

January 16, 2025
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Reply from A & A Gas Service Engineers Ltd

Alison, thank you for your kind words!

We’re thrilled to hear you were happy with our customer service.

If there’s anything else we can help with, please don’t hesitate to reach out.

Warm Regards,
A&A Gas Service

Rated 5 out of 5 stars

No hot water issue

Hanna was so friendly on the phone and the two plumbers that came were very professional.
We had no hot water which is not great in the middle of winter brrr.
It was all sorted quickly at a very reasonable price.
Would definitely use again and recommend to anyone.

January 8, 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your wonderful review!

No hot water in the middle of winter is definitely not ideal—brrr indeed!

We're so glad we could resolve the issue quickly and at a reasonable price for you.

Your recommendation means the world to us, and we look forward to being there for you again should you ever need us.

Kind Regards,
A&a Gas Team

Rated 5 out of 5 stars

Easy to get hold of very much so.

Easy to get hold of, engineer came out straight away and fixed he problem. Very polite and at a very reasonable cost. I have used them for several years without any problems. Highly recommended. Carol Connell.

December 13, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words and for taking the time to share your experience, Carol.
We're delighted to hear that you found our service prompt, professional, and reasonably priced.
It’s always a pleasure to assist, and your loyalty over the years means the world to us.
We really appreciate your recommendation and look forward to continuing to provide you with excellent service in the future.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Reliable company that always responds…

Reliable company that always responds quickly and efficiently.

January 2, 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you, Mrs Bennett for your kind words!
We’re thrilled to hear you find our service reliable and efficient.
Your satisfaction is our top priority, and we’re always here to help.
We truly appreciate your support and look forward to assisting you again in the future!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

So far so good.

So far so good.
Waiting for 1st service early January 2025.
No worries!

December 13, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you for your feedback, Adam!
We're glad to hear everything is going well so far.
We'll make sure your first service in January goes just as smoothly—rest assured, you're in good hands.
If you have any questions or need assistance in the meantime, don't hesitate to reach out!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Prompt service.

December 13, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you for your feedback!
We're glad you were pleased with our prompt service.
If there's anything else we can assist you with, feel free to let us know.
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Problem solved

Steve excellent repaired shower pump

November 29, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you for your feedback!
We're delighted to hear that Steve provided excellent service and got your shower pump repaired.
We'll be sure to pass along your kind words to him
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

GREAT Service from A & A Gas Services…

We have always used A & A Gas Services to service our boiler each year, got them to fit a new radiator and hive system this week and all done and works great.

December 4, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you for your continued trust in A&A Gas Services! We're so pleased to hear that you're happy with the new radiator and Hive system installation. It’s always a pleasure to work with loyal customers like you, and we’re glad everything is working great. If you need anything in the future, don’t hesitate to get in touch.

Warm Regards,
A&A Gas

Rated 5 out of 5 stars

Was very impressed with the guy that…

Was very impressed with the guy that came out to me. Made sure everything wad working OK before he left. Will definitely use this company again

November 21, 2024
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Reply from A & A Gas Service Engineers Ltd

Hi Sue,

Thank you for your kind review! So glad you are happy with the service we provide and will be thrilled to see you again in the future.

Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

November 21, 2024
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Reply from A & A Gas Service Engineers Ltd

Hi June,
Thank you for taking the time to leave a review - greatly appreciated.
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Quick service

They worked hard to get the parts and fit them within the timescale we needed

November 21, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you for leaving us a great review Ruth! Really appreciate it!
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Happy new customer

So far, I have only had system survey and acceptance of my application . Contract commences 1st December. Looking forward to booking annual service. Happy.

November 21, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you kindly Adam, for taking the time to leave us a review.

We will be happy to provide you with our usual 5* service during your time with us!

Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Professional and friendly

Job took longer than gas engineer had anticipated. Engineer arrived c.10am and completed job c.7:30pm.

November 5, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you Boyd for taking the time to leave us a 5* review.
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Excellent service carried out…

Excellent service carried out efficiently. Many thanks.

November 5, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Sandra, for taking the time to leave us a great review!
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Professional and reliable service-…

Professional and reliable service- polite engineers who work efficiently and effectively

November 3, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you so much Veritie, for taking the time to leave us a fantastic review.
Kind Regards,
Hanna
A&A Gas

Rated 4 out of 5 stars

Fast response with customers

Just joined A&Agas, left messages and got responsed quickly, could do it better if have direct line to speak to someone in case not hot water or heating in winter day.

October 21, 2024
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Reply from A & A Gas Service Engineers Ltd

Thank you Raymond for your feedback and for choosing A&A Gas!

As a small local business, we operate with just one phone line and a single team member answering calls. If we miss a call or are already on the line, we kindly ask for our customers to leave a voicemail, and we always aim to respond the same day, either via telephone, email or whatsapp - especially for urgent enquiries.

Unfortunately, we're unable to provide a call centre style service at present, but your suggestion for more direct communication is much appreciated. We’re committed to keeping you warm and comfortable!

Warm regards,
Hanna
The A&A Gas Team

Rated 5 out of 5 stars

Always willing to help sort out the…

Always willing to help sort out the problems as long as it takes

October 14, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thanks Ray! Appreciate the review. :)
Kind Regards,
Hanna
A&A Gas

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