A & A Gas Service Engineers Ltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and politeness of the staff. Customers frequently highlight the excellent service, noting the efficiency, promptness, and helpfulness of the engineers and the overall ease of their experience. Many people appreciate the clear communication, timely appointments, and the company's reliability in getting jobs done right. However, some customers also noted occasional issues, such as a gas refit not being properly done, leading to a thermometer malfunction and a fridge not cooling, which required a recall of the engineer.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its excellence from start... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was du... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged... See more

Company replied

Rated 5 out of 5 stars

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked... See more

Company replied


Company details

  1. Gas Engineer

Written by the company

A & A Gas are the first choice for central heating system and boiler repairs and maintenance in Milton Keynes and surrounding areas. We offer great value, effective service agreements to keep your boiler and central heating operating at it's best. Our team consists of fully qualified engineers with a total of 30+ years’ experience in the trade Therefore providing a vast knowledge base and skill set. All our engineers are fully qualified and registered with Gas Safe, the official gas registration body for the United Kingdom. We can undertake all domestic heating/gas enquiries, as well as being able to provide the local area with minor plumbing services. With over 750 happy, regular clients and literally thousands of boiler and system repairs it's no wonder that most of our work comes from recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Very good service

Very good service, no questions about replacing defective radiators. Steve was on time smart and very friendly.
Well done.

October 12, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much Niel for your review!
Glad you are happy with the service we provide.
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

all good

good price, good job, good company

September 3, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Ian, really appreciate the great review.
Thrilled to know you are happy with the service we provide!
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

New Boiler fitted

Great admin getting booked in
Great service on the day
Clean and tidy and very accommodating.

August 21, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Jane, thank you so much for taking the time to leave us such a fantastic review. So glad you are happy with the service we provide to our customers.
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Great service

They do a thorough annual service on my boiler (I have tried to word it three different ways and it always sounds rude 😳). They are reliable and friendly.
I would definitely recommended them.

August 13, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Haha! That made me chuckle! Thank you for taking the time anyway to leave a review, even though this took longer than intended!
Thanks so much,
Hanna
A&A Gas

Rated 5 out of 5 stars

Great company

Great company . Professional, efficient and trustworthy 👍

August 13, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Lee! Really appreciate your kind review!
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Excellent service

Excellent service, tidy , really nice , sorted out our radiator, where others couldn’t, will definitely be using them again

August 13, 2024
Unprompted review
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Robert! Glad we could help, and thank you for your kind words - I will be sure to pass them on.
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Very helpful company

Very helpful company

July 29, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you for your kind review Don!
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Annual Service

Hannah phoned to say it was time for my boiler service. Steve came at the agreed time. Service carried out very efficiently as usual. Thanks very much.

July 30, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you kindly Stuart!
Glad to be of service :)
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Went above and beyond to effect our…

Went above and beyond to effect our annual service and repairs. Many thanks Ryan.

July 22, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Hi Andrew,
Thank you for your kind review. Glad you are happy with the service we provide.
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Great Service

Arrived on the appointed day, did a really good job. Neat and tidy working and had great ideas on how to solve the problem we had. Friendly, kind and helpful.
Would recommend A & A to anyone who wants a quality job at a fair price.

July 29, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Andy!
Your kind words are greatly appreciated. Glad we could help!

Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

Gas fire service

Fantastic service from first contact to the engineer completing the job. Couldn't have asked for more. 5 stars

July 11, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much Steve. Really appreciate your fantastic review!
Kind Regards,
Hanna
A&A Gas

Rated 5 out of 5 stars

The guy that gave the quote explained…

The guy that gave the quote explained gully what would be done, your politeness and helpfulness when booking our installation date was faultless
Thank you.

June 5, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Our pleasure!
Thank you so much Lee for your lovely review.
It really means a lot to us.

Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Fast and Competitive

Quick response to a request for a quote for a new boiler. The price was competitive too.

June 11, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you kindly Brian for choosing our services and for taking the time to leave a great review!
We really appreciate it.
Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Very professional

I have found AAGas customer service first class. The technician worked with a clean and respected manner.
Would recommend

May 9, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much Derek for your kind review.
We really appreciate your comments.
Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Great service and advice

Great service, communication and guidance that you can trust not to be given in order to inflate any costs!

Would always recommend the team.

May 20, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Graham, for taking the time to leave a review and your kind words!
We really appreciate it.
Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Great service as always.

Great service as always.

May 3, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Tony for your 5 -star review!
Glad to be of service..
Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Excellent Service

Booking an appointment was easy with good availability. When the technician arrive, he was very thorough and professional. I have used this company before and have recommended to family and friends.

April 26, 2024
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much Alison for your kind review.

We really appreciate the recommendations :)

Kind Regards,
Hanna
A&A Gas Team

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