Abbey Windows Reviews 150

The process from product selection to install was smooth and efficient. Very happy with final installation and product.

Abbey Windows installation engineer was very professional and dedicated to do a good job , from the point that he came in, i could see that he wanted to achieve the best possible results.

Abbey installed a beautiful conservatory a few years ago but the sensor used to open/close the vents was playing up. Garry Stocker from the service team moved heaven and earth to source a new one and organised the electrician to fit it. Outstanding, committed service! Top marks

Windows and front door replaced 6 years ago, pleased with it all. Had a couple of niggles recently with the front door and a window. The whole process from contacting Louise at Abbey Windows Servicing to Andre the technician coming to fix things was very slick and professional.

We have just had our old conservatory roof replaced and we are so glad we used Abbey Windows. The workmanship was amazing and the whole project run so smoothly from start to finish. Thank you Abbey.

We had a set of high-end French doors installed by Abbey Windows in summer 2024. At the time we were told it was a simple 2 day job, however, a year later, the doors are still not fit for purpose. Despite numerous return visits to reinstall the doors and attempt to fix the problems, after constant chasing on our part, the same serious issues remain — including visible gaps between the seals and frame. These gaps compromise both insulation and overall quality, which left us with a freezing cold kitchen-diner throughout last winter.
In August this year, Abbey advised that the issue might be resolved by replacing the master door sash. However, despite repeated chasing on our part, we still have no confirmed installation date. In fact, we have received no response to our emails over the last three weeks.
We have consistently asked for:
* A clear plan of action and timeline for resolution.
* A contingency plan should the issue turn out to be more serious than just the master door sash.
* Direct dialogue with a senior member of the team who can take responsibility and action to resolve the matter.
Over the past thirteen months, none of these requests have been addressed. The lack of accountability has been deeply frustrating, especially given the significant cost of the installation.
Unless Abbey Windows take immediate and meaningful action, we will have no choice but to update this review with a detailed account of the catalogue of errors we’ve experienced, supported by photographic evidence from the original installation.
We would much prefer to see Abbey resolve this issue properly, but after more than a year of delays and extremely poor communication, our patience is wearing very thin.

Beyond terrible, poor installation, no customer service and unprofessional in every regard.

My experience with Abbey was positive, they helped me through my windows insulation.
Would definitely recommend Abbey Windows.
5****

We replaced all our upstairs windows and then had our French windows replaced. The Company was great to deal with from Sales through to Back Office - the installers were great and very knowledgeable - thanks to Rob for the last job.

The original installation was OK, BUT the trim surrounding our charcoal coloured aluminium windows was plastic and white! The installer then sprayed it the correct colour before fitting however the paint he used has now degraded and he finished up his spray can by spraying it all over the sills too. The trims have now turned white and our sills and frames are covered in what is now a white overspray and so look awful. I have sent pictures to Abbey several times, but they are now ghosting me and doing nothing to resolve the issue. I wish I could publish the photo's so that others could see what we are left with. Again, more promises to resolve, send someone to help and yet no-one arrives and no calling back. IMG_6109.jpeg

From the first phone call booking an appointment with Kevin, who measured up, advised and quoted, to the installers Oli & Ellis and the quality of the windows - we have nothing but praise. Thank you for an excellent service. It’s also great that when you phone Abbey Windows you immediately get put through to speak to helpful people!! No bots or lengthy waits.

Rob arrived early to fit our new kitchen door and window. He was friendly, worked very efficiently and didn't leave any mess. He also saved us some money by not installing new support that we didn't need.
The whole process with Abbey Windows has been very pleasant and we wouldn't hesitate using them again.

Communicative and friendly team with a no-push approach to helping you outfit your home. The entire experience was very pleasant and without the regular haggling exercise you might ordinarily expect. Looking forward to the next time I get to use them!

Our window fitter Rob arrived nice and early and got on with the job straight away. He was tidy and methodical, and really took pride in his work.
Really pleased with our lovely new patio door.
Will definitely use Abbey Windows again.

Customer service is brilliant helpful and kind. From beginning to end have been thoroughly satisfied with the service and the fitters could not have been more polite and helpful so all in all great service from everyone.

Abbey Windows replaced a blown unit in one of my windows. Even though it was just a small job the whole team were helpful, responsive, and friendly. Would definitely hire them again.

Very pleased with our new door and the service Abbey Windows provided.

Very pleased with Abbey - windows look great, well priced, and the installation was very quick and painless.

I compared three companies but ultimately chose Abbey Windows. Neil provided me with the most ideal solution-his design approach was very flexible, not only offering an excellent plan but also saving me a significant amount of money. Throughout the entire process, their service was extremely attentive, and the time from order to installation was impressively short. I’m very satisfied with their products and installation service. I highly recommend Abbey Windows!

We've used Abbey Windows multiple times now to upgrade the doors and windows in our house. They have a great range of products and everyone who we've talked to from sales to finance is lovely and approachable. One of the things I appreciate most is that their sales team have never tried a hard sell. Would highly recommend!