Abbotts Countrywide Reviews 129

My property was completely run down at the end of the tenancy. Abbotts is siding with the Tennant. I will not use them again.

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored!

Is this really the service we deserved?

..,………………………………………

Good afternoon Suzie,

I hope you are well.

It’s not been going so great this end I’m afraid.

We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.

Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!

In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.

We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.

It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.

On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.

Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.

Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.

You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.

We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.

Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?

In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.

Kindest regards,

………………………………………………

To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

I just want to give a shout out to an amazing lettings agent Cleo Walters (Abbott countrywide Ipswich)🫶🏼.

She made finding a house to rent and settling in a new environment hustle free for my family. She was very nice , kind and professional☺️🤝. She offered us a virtual tour, which was really helpful because we lived 4hours away and had a baby. When it came to moving in and settling ,she went above and beyond for us, gave us a mini tour of Ipswich town followed by a customised list of things to do in and around Ipswich….where to find what and not forgetting an Abbott house warming gift🎁.

To say the least , my spouse and I were impressed. Keep up the great work Cleo 👏🤝.

do not give them your email address. they'll never stop sending you spam.

. Applied for tenancy for property in Cambridge, in March 2023. I have had to cancel move once. May happen again. Linked with Goodlord/Complete RPI. I have provided information requested. Today, two days before proposed move, they are changing the info required from me. Is this allowed? Currently, renting and my landlord wishes to sell. How do I respond?

We been dealing with Jenna Vincenza Allen, the biggest lier! Our offer was never passed to the seller, she decided that offer was to low, but after two weeks we contact Abbotts again to find out if property is still available, different agent told us that seller accepting our offer, so we arrange a second viewing. On day of viewing Jenna called to tell me that she cancel the viewing! How is that even possible!? Absolutely unprofessional ignorants and liers!

Found them very helpful with find me a property to rent I would like to thank kerry and niki

We recently purchased a property through Abbotts Countrywide with Nicola Weeds from the Kings Lynn branch acting as our agent.

Our experience of working with Nicola from our first contact right through to completion has been overwhelmingly positive. Nicola was knowledgeable about all aspects of the sale and explained everything clearly. Where appropriate she advocated on our behalf under quite complicated circumstances often going above and beyond our expectations.

It's been a pleasure working with Nicola, and Abbotts Countrywide, and would recommend them to anyone looking to purchase a property in the Norfolk area.

Here’s a list of the issues I’ve had since renting with Abbotts:

1) Took 5 months to fix a leaking bath.
2) Still haven’t fixed my flush plate on my toilet.
3) Took 5 months to make my downstairs window ‘functional’ (a proper handle still hasn’t been put on)
4) Only supplied me with 1 of the 2 keys necessary to lock both locks on my front door.
5) Left me without access to my mail for 1.5 months while they were trying to get the letterbox key off the old tenant.
6) Let me move in when they were aware the bath was leaking.
7) Their staff shift the blame on to the contractors. And they use substandard contractors.
8) Removed my legitimate Google review

Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.

We would like to thank Sam, Olly & everyone @ Abbortts Downham Market, they went above and beyond their call of duty with making sure everyone had the right information, they communicated on our behalf with everyone involved in the sale, we were truly impressed with how Efficient they were.
We would without doubt use Abborts Downham Market again, we’d like to wish all the team a very merry Christmas. Ruth & Martin

Do not use Colchester Branch of Abbotts under any circumstances.
I have been waiting for the return of a tenancy deposit for over 35 days now.
Maximum time should be up to ten days.
The landlady has continually requested for the funds to be released as well as myself.
The incompetence of this branch is unbelievable.
Failing to respond or return correspondence and calls throughout.
I am now seeking legal advice and starting official complaints procedures.

we asked for a valuation, and Samantha came out to see us. she gave us some very good advice and valuation better than we had expected, along with
her help we were able to compleat our tasks that we are working on

Abbotts Countrywide Rochford, South End - Been dealing with Ria Calvin, absolute gem for this office run by Annette Frensham. Kind courteous and throughout the process has kept us up to date on a regular basis. cannot recommend Ria enough she is a keeper for this office.
would definitely use Abbotts again, but we are never moving again.. but we will recommend to others.
Di & Dan

Full praise for all the staff at Abbotts Countrywide Downham Market for selling our traditional cottage. I particularly liked the fact that they told us when a viewing was due to take place at our empty cottage. All the staff knew who we were! They responded to all our queries quickly and phoned regularly with updates even if there was no change, which made the sale pretty stress free!!!! I wouldn’t hesitate to use them again and can thoroughly recommend them.

Never try to book a viewing with Abbott Mildenhall, horrible service. Wait for weeks and every time coming back with the excuse, we are fully booked.

Lynsey Godfrey and Suzie Twiddy were with us throughout the whole entire process, and made it ever so easy and anytime we needed to call they were there to help and gave us excellent advice.
The process was under a month, and very quick in getting a yes from the landlord. Amongst other estate agents, this is defintely my most recommended - and they are based in King’s Lynn. The Hunstanton branch is closest so anytime we needed to send documents they were sent over to King’s Lynn branch almost instantly and the man in the branch was also amazing.
The whole process was very smooth and they were extremely accommodating.
I could not recommend Abbotts more… definitely will rent again and if we ever buy will be done through them again! Amazing range of properties and very responsive.

We have just completed our first house purchase with Abbotts in Norwich and the service we received from Kerry and the team was outstanding. They couldn't do enough to help and advise us, we were kept regularly updated and they were always on hand to speak to when needed. They certainly went above and beyond.

I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know.

They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.

EDIT: After contacting customer support, I finally got an answer, that was apologetic.

GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!