When booking by phone, staff are unfailingly helpful and ready to assist if I have a query about timings or how to use the app. The drivers are always polite, friendly, punctual and professional; also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love Abetta cars. We live locally to their Finchley base and started using them when we had a baby and wanted to have a more reliable taxi experience than using Uber or Bolt. The app is easy to use... See more
Company replied
ATAR is an excellent driver — punctual, professional, and very friendly. He drove us safely to the airport late at night, making the whole journey stress-free and comfortable. He was very attentive th... See more
Company replied
Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... See more
Company replied
Company details
Written by the company
Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.
Contact info
Woodside Park Station, Station Approach, N128SE, London, United Kingdom
- 02084451111
- cars@abetta.com
- abetta.com
4.9
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to order a cab on a Sunday morning
The guy I spoke to when ordering the cab was lovely and he had a driver available on a Sunday morning.
My mother and I used Abetta for the first time on 01/03/26. We did not wait long for the driver, he was polite and helpful. The driver made sure I was safe getting out of the car so I could quickly get to the other side of the car to help my mother.
March 1, 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind words and for choosing Abetta for your journey on 01/03/26 — we’re really pleased your first experience with us was such a positive one.
It’s great to hear that our team member in the office was helpful when arranging your booking, especially on a Sunday morning, and that your driver arrived promptly. We’re particularly glad to know he was polite, helpful, and mindful of your safety while ensuring you could assist your mother comfortably — that level of care is exactly what we aim to provide.
We truly appreciate you taking the time to share your experience and hope to look after you and your mother again in the future.
am writing regarding the fantastic…
am writing regarding the fantastic service from Said ( Driver) who went above and beyond to help with luggage and my disabled husband. He made sure we were all comfortable and put us at ease.
We were lucky that he dropped us and we were quite hopeful that he would pick us up.
We were so happy to see him at the airport to pick us up. He’s super friendly and professional. I would highly recommend him and Abetta cars to my family and friends.
February 27, 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind feedback. We’re delighted to hear that Said provided such a fantastic service and went above and beyond to assist with your luggage and support your husband. Ensuring our passengers feel comfortable, cared for and at ease is exactly what we strive for.
We’re especially pleased that Said was able to take care of both your outward and return journeys, it’s always nice when a familiar and trusted driver is there to greet you.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again soon.
Easy to arrange and pay for the booking…
Easy to arrange and pay for the booking by phone. The driver arrived as expected and provided a smooth journey to our destination. I have always been pleased with my Abetta booking.
February 27, 2026
Unprompted review
Reply from Abetta
We’re really pleased to hear that your booking was easy to arrange and that everything went smoothly on the day. Reliable service and hassle-free journeys are exactly what we aim to provide every time. It’s great to know you’ve consistently been happy with your Abetta bookings, and we truly appreciate your continued support. We look forward to taking care of your next journey!
Great service and very smooth ride!
February 26, 2026
Unprompted review
Reply from Abetta
Thank you for the review
Reply from Abetta
Thanks for the review!
Reply from Abetta
Thank you for your kind words! We're really pleased you had an excellent experience with us. We look forward to serving you again soon.
I always highly recommend ABETTA
I always highly recommend ABETTA. I have used them now for many years. Very reliable. The office staff are friendly and efficient as are the drivers.
February 22, 2026
Unprompted review
Reply from Abetta
We're delighted to hear that you've found both our office team and drivers friendly and efficient, and that we've been able to provide a reliable service time and time again. Long-standing customers like you are what keep us motivated to maintain the high standards we aim for every day.
Thank you
Didn't catch the name of the lady who drove us to the airport at 4am but she was the best driver ever!
February 15, 2026
Unprompted review
Reply from Abetta
We’re especially proud of our early morning drivers, 4am airport runs aren’t easy, but we know how important they are. I’ll make sure this feedback is passed on to the driver involved.
I have never used Abetta previously but…
I have never used Abetta previously but they will be my first choice in the future. Easy to book, appreciated email confirmation, great drivers who sent a map of their progress and ETA with nice cars
Michael - London
February 7, 2026
Unprompted review
Reply from Abetta
Thank you! That genuinely means a lot, especially as a first-time customer 🙏
We put a big focus on making the whole process smooth from start to finish, easy booking, clear confirmations, live tracking and drivers who actually care about the service they provide.
I’m really pleased you noticed the small details like the progress map and ETA updates, we know that reassurance makes a difference.
Consistently good service as always…
Consistently good service as always from booking to pick up and ride. Good quality cars and polite friendly and helpful driver. Thank you.
January 28, 2026
Unprompted review
Reply from Abetta
We’re delighted to hear that everything ran smoothly from booking through to drop-off, and that you enjoyed the quality of our vehicles and the professionalism of your driver. We take real pride in delivering a consistently high standard of service, so feedback like this means a lot to the whole team.
Airport pick up
We have used Abetta car for many years. They are efficient and reliable. The drivers are friendly and helpful with the luggage.
February 6, 2026
Unprompted review
Reply from Abetta
Thank you so much for your continued loyalty and kind words. We’re really pleased to hear that you’ve consistently found our service efficient and reliable, and that our drivers have taken good care of you and your luggage. We truly appreciate your support over the years and look forward to continuing to look after your journeys with us.
Pick up to the airport was on time and…
Pick up to the airport was on time and driver picked alternative route due to traffic so no delay. On arrival driver was waiting for me, polite and attentive.
January 24, 2026
Unprompted review
Reply from Abetta
Thank you for your feedback! We’re pleased to hear your airport pickup was on time and that the driver took an alternative route to avoid traffic and ensure a smooth journey. It’s also great to know your return pickup was prompt, polite, and attentive. We really appreciate your review and look forward to assisting you again soon.
A 5 star service…
On arrival at Heathrow T4 I was met by the driver from Abetta car service who whisked me home in no time at all
An excellent service
January 22, 2026
Unprompted review
Reply from Abetta
Thank you for your wonderful review! We’re delighted to hear you received a 5-star service and that your Heathrow T4 pickup was seamless and efficient. It’s great to know our driver got you home comfortably in no time. We really appreciate your feedback and look forward to looking after you again soon.
Abetta cars
we have used this company many times and have always found them to be extremely reliable and all the drivers are very helpful, reliable and polite, last night we were collected from Heathrow by Uly who was excellent.
January 21, 2026
Unprompted review
Reply from Abetta
Thank you so much for your continued loyalty and kind words. We’re delighted to hear that you’ve consistently found our service reliable and our drivers helpful and polite. It’s especially great to know that Uly provided excellent service on your Heathrow pickup — we’ll be sure to pass on your praise. We truly appreciate your support and look forward to welcoming you again soon.
Sonny was a good safe driver
Sonny was a good safe driver. He was helpful and courteous.
December 16, 2025
Unprompted review
Reply from Abetta
Thank you for your kind feedback! We’re really pleased to hear that Sonny provided a safe, helpful, and courteous journey. We’ll be sure to pass your comments on to him. We look forward to welcoming you again soon.
Wonderful!
My driver today was wonderful! Extremely helpful and got me back home smoothly after a stressful flight :)
5 star service
January 12, 2026
Unprompted review
Reply from Abetta
We’re really pleased to hear your driver looked after you so well and helped make the journey home smooth after a stressful flight. Providing calm, reliable, and friendly service—especially after long travel days—is exactly what we aim for.
Excellent service to Heathrow
Excellent service to Heathrow. I use them regularly to and from Mill Hill East area. They have never let me down. It’s always so nice to see a friendly face waiting when I get off a long haul flight, ready to whisk me home with no dramas.
January 6, 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind words and continued loyalty. We’re delighted to hear that your journeys to and from Heathrow from the Mill Hill East area have always been smooth and reliable. Our drivers take great pride in being there with a friendly face after a long-haul flight, and it means a lot to know that service makes a difference. We truly appreciate your support and look forward to welcoming you home again soon.
5 stars for Abetta
I cannot recommend Abetta highly enough.
They provide regular transport for my sister with learning difficulties.
The drivers are kind, professional and reliable.
They make it possible for her to do the things she enjoys, which greatly improves her quality of life.
January 7, 2026
Unprompted review
Reply from Abetta
Thank you so much for your incredibly kind and heartfelt feedback. We’re truly honoured to support your sister’s journeys and to play a small part in helping her enjoy the things she loves. Our drivers take great pride in providing a kind, professional, and reliable service, and your words mean a great deal to the whole team. Thank you for trusting Abetta with something so important to your family.
A really good journey to the airport
A really good journey to the airport.
Driver was excellent. On time and love an electric car: so much cleaner and greener!!
December 26, 2025
Unprompted review
Reply from Abetta
Thank you for your kind feedback! We’re delighted to hear that your driver was excellent and arrived on time. We’re also glad you enjoyed travelling in one of our electric vehicles — providing a cleaner, greener, and more comfortable journey is something we’re very proud of. We look forward to welcoming you again soon.
Hi Sonny
Hi Sonny
I had Dennis? pick me up from the airport yesterday, you have an amazing ambassador in him representing Abetta. On behalf of your company he demonstrated not just professionalism but also kindness and patience in helping me to the car.
This man is a great asset to your company and myself as a customer.
Best regards
December 27, 2025
Unprompted review
Reply from Abetta
hank you so much for taking the time to share this wonderful feedback.
Dennis is indeed a fantastic ambassador for Abetta, and your kind words perfectly reflect the professionalism, patience, and genuine care we expect from our drivers. I’ll be sure to personally pass on your message to him — feedback like this means a great deal and is always appreciated.
We’re delighted to hear your airport transfer went so smoothly, and we’re very grateful to have you as a customer. We look forward to welcoming you back again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.