Abihealth Reviews 

Your system didn’t recognise qr code as being from you.

It was excellent service for me.

Easy to use website, reasonable price, fast service.

The service was great but the instructions should be mentioned in an easier way

Efficient but a bit expensive. I have used their services twice

I've used Abicare Health twice now and they have been helpful with everthing. The first time I used their service, they forgot to put one of the swap sticks into the package, and I emailed them about it, they were able to give me an answer.
And for the second time, there weren't any problem.
I'd say the price is certainly not the cheaper ones, but it's doable (hence the 4 stars).

The service I received was prompt and efficient, would highly recommend this company again.

I had trouble submitting my Day 2 antigen result but the person I spoke to at Abicare was a great help

Really poor service. Had to chase my Day 2 PCR test for days and couldn’t contact anyone via telephone as they never answered! The day 2 test arrived late. I had to pay for a test elsewhere and they are refusing to refund me. I was advised by Kerri even if the test is un used they only refund customers 70% off the test price?! Very conflicting information given, and not a single apology offered. Don’t waste your time ordering from here.

I was a bit skeptical after the recent negative reviews - however, I was pleasantly surprised by the service received. Day 2 tests ordered on Thursday, they arrived on Saturday. I did the test on Sunday morning, posted it online and got my results in a few hours!! This is the cheapest but also most efficient service that I received, and I used at least 4 providers. Will use it again if needed definitely!!

P.s. I don't know the other people here, but you can choose priority delivery and non priority and the difference is only £5!!! I didn't think they would be delivered during the weekend but I got them on Saturday just two days after ordering. They deliver with Royal Mail during the week and DPD during the weekend. If you need your tests asap the £5 more are definitely worth it.

I have used the Abicare day 2 and day 8 kits on two occassions when travelling by British Airways. The kits were received through my door by dpd for my arrival promptly. The online reporting service is brilliant and the result comes back the next day from posting. The booking cost for putting it on the passenger locator form is value for money, not a rip off, and the costs have come down. Strongly recommend.

Asked for a refund five times and still not received. They still sent the home test kit out even though I told them numerous times I don't need it. They have ignored all my emails asking for refund and I will now be reporting order was ABICA1122946 what a waste of money disgusting customer service.

Speedy results and friendly and helpful service

Do not go near this company.

Back in November 2021, my partner had to go away for a funeral. During this time, regulations changed for arrivals back to the UK, and a day two test was needed to avoid 10 days isolating. I ordered a test from another company and was let down by them. I found Abicare Health online and seemed to be decent.

However, I bought the test on the 2nd December 2021, and their website states that "Your Kits Will Be Processed And Sent Out Close To The Time That Suits Your Rest Requirements."

But soon I found that the tests would not actually arrive until the 6th December 2021, which was far too late. I tried to call them to cancel, and could not get through. So I sent them an email from the address provided on their website, looking to cancel the order.

In total I sent three emails to cancel, all ignored and the test still arrived even though it was useless to us.

I raised a dispute with my bank, but they have challenged this to say I have got what I paid for.

They are taking advantage of the situation, falling short with their promises, are extremely bad at communicating, and still expect payment.

Avoid!

Update 24-01-2022

I sent an email to the address provided below as advised, and still have not heard back from them. It is just appalling that they can operate like this.

Update 27-01-2022

One week on from emailing the address supplied below, I have still not had any form of response. The emails I sent back in November and December have still been ignored. This company has obviously failed to meet or keep up with demand, and it's people like me who are footing the bill.

Really disappointed about this company. I shipped my test 2 on 6th January and still haven’t got any result??! This is 4 days now.....absolutely disgrace never waited so long for a test result and I don’t even know if it’s received?!

Please do not use this service, it is not worth it to trust your safety or quarantine time with Abicare.

It is entirely unprofessional and will take no responsibility to either complete testing within the agreed schedule or maintain adequate customer service communication.

My day 2 date scheduled tests for myself and family arrived on day 8. I informed customer services on day 6 that a full refund should be applied due to this delay and that i had already performed the tests elsewhere independently. Abicare anyway went ahead and needlessly completed the tests and charged me fully.

I contacted them to explain once again the situation seeking an amicable resolution to refund and accept fault only to be quoted the fine print one must accept in order to make the booking.

This does not reflect the behavior of a responsible healthcare company seeking to deliver a safety driven service but instead a cheap for profit only business concerned primarily with financial gain. I do work in this field myself and will now happily share my experience with my colleagues and professional connections.

Very disappointing and irresponsible and not worthy of certification in my opinion.

Didnt deliver day 5 result. Paid for early release but had to wai till day 12 to receive day 8 results. Never answered phone or email. No customer care at all.
Reply to Abicare:
When I tried to contact via email or phone you didnt care to answer. I tried to reverse the credit card charge and had to provide all the evidence you also you didnt care—Royal Mail tracking showed test was delivered to you but according to some ‘clever’ fine print you have it was still not your responsibility. Now about 5 months later, you suddenly care? Too little too late. I would have give you a big fat zero star if I could!

Like ALL the agencies listed on the test portal, you suggest a price of 15UKP for a pick-up test but 55UKP for home-delivered. WHY does it cost 20UKP to post such a thing one-way? If it was via courier I could accept that but via Royal Mail? Price-gouging for the sake of it.

...and you can auto-make any frikkin account you want, I shall not be using it. 'Trustpilot' is just a name for data-trolling. So stick it where the sun doesn't shine.

This response is what you get for being pathetic and needy...

"please tell us how we did".

Well, now you know.