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Ableworld - Southampton Reviews 

189
TrustScore 4.5 out of 5

4.7

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options a... See more

Company replied

Rated 1 out of 5 stars

These people claimed to be mobility specialist, but they know nothing about Wheelchair’s lightweight wheelchairs. I took my 2 24 inch wheels in to have two tyres which I paid for online through an... See more

Company replied

Rated 5 out of 5 stars

Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.

Company replied

Rated 5 out of 5 stars

Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About Ableworld - Southampton

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom

  • 023 8044 0000

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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4.7

All reviews

(189)

356 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing top class service, as always !

I cannot find enough complimentary words to describe the service that our friends received today at this truly wonderful shop. They were visiting us from the Isle of Wight and for no apparent reason the electric wheelchair stopped working. It is only about 6 months old and has only been used a dozen or so times. We went into the shop in Woolston to see if any one could help. Right away there were staff trying to sort it out and to our delight they got the wheelchair working in no time. Straight away the gentleman knew what the problem was and corrected it immediately, much to the delight of our friend. The staff were all extremely helpful with the top level of customer service and a superb attitude of nothing was too much trouble. We have nothing but praise for Ableworld, Woolston and all of the staff. Thanks a million to you all. We would not hesitate to recommend this shop and will definitely visit again .

March 8, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Sharon,


Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team from our Ableworld Southampton was able to help your friend's electric wheelchair when it stopped working. We hope to see you again.


Take care
Ableworld

Take care
Ableworld

Rated 5 out of 5 stars

Meggan at Ableworld.

Meggan at Ableworld was absolutely fantastic. I needed to get a mobility scooter for my father and didn't have a clue where to start. Meggan explained and took care of everything and a week later my dad had his new wheels. Thank you Meggan.

February 24, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Neil,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Meggan from our Ableworld Southampton was able to help you find the right mobility scooter for your father's needs. We hope he is happy with his new wheels and hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

I came to your store in Woolston this…

I came to your store in Woolston this morning to buy new batteries for my style plus scooter your staff overall were very helpful, and Megan went above and beyond this young lady was so helpful it made everything so much easier I would like to take this opportunity to say thank you so much what an asset she is to your company

March 8, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Jacqui,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Megan from our Ableworld Southampton provided great service on your visit. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

My wife and I

My wife and I, accompanied by my daughter who is a carer and asked all the important questions, visited the shop to try out a selection of wheelchairs, and Dean was most helpful and patient as my wife tried the various models for comfort. With one or two small adjustments to her preferred chair we were able to buy there and then, with some other items, making the whole experience a pleasure. Thank you!

February 14, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Wendy,

Thank you for taking the time to leave us this review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you find the right chair for your wife's needs. We hope to welcome you back in the near future.

Take care
Ableworld

Rated 5 out of 5 stars

repair to rollator

Took my dads rollator in as the wheel had come off. Dean was incredibly helpful and had it fixed within minutes. Really first class service...thanks so much.

February 8, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Rob,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you fix your rollator quickly. It's also great to hear that hs service was first-class. We hope to welocme you back in-store again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Meggan was exceptionally helpful

Meggan was exceptionally helpful. Showed me the type of walker I was looking for and very kindly constructed the new walker I chose.

February 5, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Jan,

Thank you for taking the to leave us this excellent review. We are delighted to hear that Meggan was exceptionally helpful. It's also great to her that she was able to help you find a walker to meet your needs. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld at Woolston, Southampton

I needed a mobility scooter so returned to Ableword. I had previously bought a wheelchair there. I was helped by Dean who was extremely helpful, empathetic and knowledgeable. His manner made me feel relaxed and welcoming with no pushy sales patter. If I require any further equipment this will be my first place to return to. I purchased my scooter on the Saturday afternoon, it was delivered Monday morning to one very happy customer.

January 27, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Teresa,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you find the right scooter to meet your needs. It's also great to hear you are one very happy customer. We hope to see you again in the near future.

Take care
Ableworld

Rated 5 out of 5 stars

Mark and Dean excellent

Mark and Dean at the Southampton/woolston branch were excellent with my enquiry today. Dealt with my enquiry quick and efficiently. Highly recommended.

January 22, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Mark,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mark and Dean from Ableworld Southampton provided excellent service on your visit to us in-store. We hope to welcome you back again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Great service

Always great service and friendly staff. Dean and Mark helped fix my Mum's wheelchair quickly and efficiently.

January 26, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello El,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean and Mark from our Ableworld Southampton were able to fix your mom's wheelchair. Qe hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Staff are wonderful always

Staff are wonderful always . helpful friendly knowledgeable.
Paher at Wooslton southampton especially helpful this time - small value item but same standard high of service .

January 17, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Lista,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ablewolrd Southampton are helpful and friendly. It's also great to hear that you received a high standard service level. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld in Woolston

Ableworld in Woolston, Southampton is a very helpful store. Staff are very friendly and helpful, knowledgeable and informative.

January 11, 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Southampton were very helpful and friendly. It's also great to hear that they were able to help answer any questions that you may have had about our mobility aids. We hope to welcome you in-store again.

Take care
Ableworld

Rated 4 out of 5 stars

exeptional level of care and professionalism.

Dean, who served us showed a remarkable level of knowledge about the problems of being disabled. His product knowledge was remarkable and he was able to hold an intelligewnt conversation. I would have no reservations about reccomending the staff of this branch to anyone.

November 15, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Mrs Scott,

Thank you so much for sharing your positive experience with Dean at our Southampton store! We're thrilled to hear that he demonstrated a remarkable level of knowledge about the challenges faced by individuals with disabilities.

If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!

Take care,
Ableworld

Rated 5 out of 5 stars

joint movement adjustments

joint movement adjustments

with my grip and strength changing the advisor took the time to check everything helped rather than hindered and took his time with me.

Dean is an angel

October 26, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Peter,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Dean from our Ableworld Southampton was able to help you with your visit in-store. It's also great to hear he provided excellent service. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Finding the best wheelchair for my elderly mother.

My elderly mother recently purchased a light weight wheelchair from Able World, Woolston, Southampton branch. Meggan, the young lady who served us was courteous and knowledgeable about the product my mother bought. We tried out three different wheelchairs and settled on a lightweight aluminium one. Meggan showed me how to assemble and disassemble the chair. Being lightweight meant I found it easy to lift into my car. Not at any stage did I feel pressured into buying something we did not want. The wheelchair purchased was not the cheapest but has met our needs perfectly.

October 13, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Alison,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Meggan from our Ableworld Southampton provided excellent service and helped you gain the knowledge you needed in order to choose the right product for your mother. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

went the extra mile and more

i live in pembs west wales and was in southampton to go on a cruise when the remote arm broke on my chair.I telephoned the shop and explained what had happened and i was due to board in a few hours although the chair was not one they stocked they said come to the store.we arrived and was greeted by a young lady and gentleman named jeff within 1/2 hour he repaired the damaged part and sent us on our way but refused any payment,we booked a taxi to return to our hotel but we were still waiting an hour but no taxi.the young lady at the store gave jeff her car to take us to the hotel (i did not get her name) again between the pair of them they saved our holiday so a MASSIVE THANK YOU and that is what i call generosity and thoughtfulness to two total strangers once again thanks,kind regardsbryan davies

September 30, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello William,

Thank you for taking the time us this fantastic review. we are delighted to hear that the team at our Ableworld Southampton was able to help you fix your powerchair. We hope you were able to enjoy your holiday.

Take care
Aleworld

Rated 5 out of 5 stars

5 star service and value for money

I recently hired a light weight wheelchair for my elderly father for 1 week for a cruise from Southampton . I was helped by Piotr and also Dean . The whole experience was easy , great customer service and great value for money . No hesitation in recommending them .

September 16, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this fantastic review. We are delighted to hear that Piotor and Dean from our Ableworld Southampton were able to help you with your hire. We look forward to welcoming you back again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Amazing service

Took my mother to Ableworld Southampton as I was recommended by a friend to come here.
She said the service was amazing so I thought I would come here as I am after a new wheelchair as the one I got is to heavy. I was served by a lovely person called Dean he recommended the lightest wheelchairs to me and what I required. The wheelchair was very light and was perfect for what I was after amazing friendly service from Ableworld will defiantly be coming back again and I will be recommending to my friends

October 12, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Toni,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Dean from our Ableworld Southampton was able to help you find the right wheelchair to meet your needs. We look forward to welcoming you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld mobility store

Called in the Woolston store in Southampton today for advice on a bath lift. Was served by Dean who couldn't have been more helpful. Ended up buying a reach grabber & left with great ideas for a bath lift.
Have shopped here before & it is very good.

October 11, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Shane,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Deam from our Ablworld Southampton was able to provide excellent service and help you find the right mobility aid for your needs. We hope to welcome you back again in the near future.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld Southampton

I am frequent visitor to this store and it never ceases to amaze me how professional and polite the staff are. I am known by name when I enter the store and I am normally served by a gentleman named Dean. He always remembers what I need allowing me to get in and out of the store quickly. Pricing is always fair and the service is fantastic. Sadly I have to use a lot of Companies as a result of my mothers conditions and I have to say I wish they were all as efficient and kind as this one. Thanks Ableworld.

October 7, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Samuel,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton is able to help you when you visit us in-store. It's also fantastic to hear that the team at Ableworld Southampton is professional and polite. We look forward to welcoming you back into the store again soon.

Take care
Ableworld

Rated 5 out of 5 stars

Had a good experience at…

Had a good experience at ableworld,Woolston shop, very helpful as usual, have bought a few things from this shop

September 29, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Marilyn,

Thank you for taking the time to leave us this fantastic review. We are delighted to hear that the team at our Ableworld Southampton was very helpful on your visit. We hope to welcome you back in-store again.

Take care
Ableworld

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