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Ableworld - Southampton Reviews 

189
TrustScore 4.5 out of 5

4.7

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB


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Rated 5 out of 5 stars

We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options a... See more

Company replied

Rated 1 out of 5 stars

These people claimed to be mobility specialist, but they know nothing about Wheelchair’s lightweight wheelchairs. I took my 2 24 inch wheels in to have two tyres which I paid for online through an... See more

Company replied

Rated 5 out of 5 stars

Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.

Company replied

Rated 5 out of 5 stars

Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About Ableworld - Southampton

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom

  • 023 8044 0000

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(189)

351 reviews in the last 12 months

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Rated 5 out of 5 stars

Deserved higher rating fabulous service

Deserved higher rating. Going away on holiday on Saturday and my husbands controller broke on his wheelchair away from home we tried phoning this store had a very polite lady answer and told us to pop in and her manager Jeff would have a look at it. Made welcome the minute we walked in offered tea or coffee so friendly. Jeff came over had a look and he knew exactly what to do what a fantastic chap he fixed the problem in no time never been so impressed. We’ve been in business since 1979 and if all our staff were as helpful and pleasant as everyone in that store we would be so proud to have staff like that. Can’t thank Jeff enough. Just wish him and his staff a huge thank you and good health everyone in that store is an assist to the company. Thanks again from both of us now we can enjoy our cruise x

September 30, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jeff from our Ableworld Southampton was able to help you fix the problem with your husband's wheelchair. It's also great to hear the rest of the Ableworld Southampton team also provided excellent service. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Brilliant service from Dean at…

Brilliant service from Dean at Woolston, Southampton store who was happy to help by pumping up the tyres on my husbands wheelchair for which nothing was charged - a service which will make life a lot easier for both my husband and me.

September 28, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Mr Crowley,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Dean from our Ableworld Southampton was able to help you on your visit. We hope to welcome you back again soon.

Take care
Ableworld

Rated 5 out of 5 stars

Needed to buy somes aids for my mum.

Needed to buy somes aids for my mum.
Was assisted by Dean, he was great. He understood what I needed & made the purchase easy.

September 22, 2023
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Reply from Ableworld - Southampton

Hello Maz,

Thank you for taking the time to leave us this fantastic review. are delighted to hear that Dean from our Ableworld Southampton was able to help you find the right mobility aid for your mum. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Put themselves out for me and I can’t thank them enough for all their help

September 25, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Christine,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Southampton provided brilliant service. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Amazing service

I went to ableworld and was served by a lovely gentleman called Dean. I was after information regarding wheelchairs for my mother. He was very helpfull and advised what was best to buy and arranged for me to have a home demo at my property. Amazing service from ableworld will recomend to my friends to use this store :)

September 22, 2023
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Reply from Ableworld - Southampton

Hello Susan,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Dean from our Ableworld Southampton was able to provide great service and help you find the right mobility aid to meet your needs. We hope ton see you again here at Ableworld Southampton.

Take care
Ableworld

Rated 5 out of 5 stars

I went to this store because the wheels…

I went to this store because the wheels on my wheelchair were bent.
The staff here really went above and beyond to help me. Now I’ve just purchased a new wheelchair from the store and the service that these guys provide is second to none. Special mention to Meggan and Dean. Thank you so much. X

September 2, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Charmaine,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Megan and Dean from our Ableworld Southampton were able to help you with your visit to us in-store. It's also great to hear that they provided excellent service. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Excellent service and very informed…

Excellent service and very informed about all products. No encouragement to buy and was more than hapoy if I wanted to think about the product I was looking at, just wanted me to buy what was right for me. I was served by Dean, a credit to the company

August 19, 2023
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Reply from Ableworld - Southampton

Hello Katrina,

Thank you for taking the time to leave us this excellent review, We are delighted to hear that Dean from our Ableworld Southampton was able to help you on your visit and also provide excellent service. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Southampton.

Southampton.
Excellent service. Dean was very professional and so so helpful when I was purchasing a walker for my elderly mother. Thank you

August 16, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Loraine,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you when you purchased your new walker. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

rollator update…

My sister and I visited Southampton branch today and were served by Dean a most helpful and courteous gentleman. We wanted to update my sister's walker and following his advice and assistance got a new Gepard carbon fibre rollator after helping me to see I could manage to put it in the car boot which I could service rated 100percent.

August 8, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Maureen,

Thank you for taking the time to leave us this excellent review, We are thrilled to hear that Dean from Ableworld Southampton was able to help you find the right walker to meet your sister's needs. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Very helpful

The telephone order was dealt with in a professional manner and they were very helpful, the young man,James, who brought it to me was also very helpful and I am very happy with my purchase.

August 7, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Mary,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that team at Ableworld Southampton provided great service, from the telephone call to your delivery we are happy to hear you are happy about your purchase. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Service par excellence

The Assistant Manager, Peter, was very helpful. He was able to establish & supply the correct part I that needed from a photograph. Really good service.

August 5, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Katharine,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Peter from our Ableworld Southampton was very helpful on your visit to us in-store. We hope to welcome you back again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld Southampton

Ableworld Southampton are excellent. They helped my elderly parents to remain safe, mobile & comfortable. Equipment provided always good quality. Gave them confidence to remain independent & live in their own home. You can trust Jeff & the team to always give good helpful honest respectful advice. Nothings too much trouble. Recommend them to anyone. XXXX Debbie K

July 12, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Debbie,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Southampton provide excellent service and are ablw to help your parents remain safe, mobile and comftable. We look forward to welcoming you back.

Take care
Ableworld

Rated 5 out of 5 stars

We visited our local Ableworld to…purchase a mobility scooter

We visited our local Ableworld to enquire about a mobility scooter for my husband.
All staff were very welcoming especially Aimee who was very attentive to our needs.
We had no experience about scooters and she really helped put our mind at ease.she demonstrated a few scooter and electric chairs and my husband could try them all.
I was able to practice putting the scooter in the boot of our car and felt confident after a few tries to be able to do it without Aimees guidance.
We reserved a scooter with no obligation to buy but we're so impressed with the help and advice we received We went back and bought the scooter 2 days later and were able to take it away the same day.
Aimed helped us with the insurance too and made sure everything was clear and we were happy before we left.
We even received a free scooter bag!
We thoroughly recommend visiting Aimee especialy and the team.

June 23, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Clare,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the Amiee from our Ableworld Southampton was able to help you find a scooter to meet your husbands needs. It's also great to her that Amiee was able to put your mond at ease. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Brilliant service from Jeff who came to…

Brilliant service from Jeff who came to our rescue. We had arrived in Southampton to go on a cruise when my husband mobility chair broke when getting it out of the car.
A quick phone call to Ableworld and we took our chair there where Jeff fixed it for us and got us back on our way.
Thank you so much for such fantastic and friendly service. Steve and Katie

June 24, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Steven and Katie

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jeff from our Ableworld Southampton was able to help you fix your husband's mobility scooter. It's also great to hear that provided fantastic friendly advice. We hope to see you again here at Ableworld.

Take care

Rated 5 out of 5 stars

Visited woolston branch as had problem…

Visited woolston branch as had problem unfolding electric aero lite chair even thou they don’t sell this model a gentleman named Peter went beyond to sort problem out for us ,to say we were happy is a understatement and will definitely be using this shop for further products .

Thank again to staff for their help

June 19, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Chris,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Peter from our Ableworld Southampton store went above and beyond to help you sort your problem out. We hope to see you again soon.

Take care
Ableworld

Rated 5 out of 5 stars

Exceptional service by all staff.

This review is for all the staff at the Woolston, Southampton branch of Ableworld. I visited over two days to purchase a tilt and rise chair and a mobility walker for my wife. I was greeted by various members of staff who were able to answer all my questions and help me select the one's that would be best for my wife. Utimately I was served by Aimee who was very knowledgeable and friendly. Needless to say, my wife is delighted with them, especially the chair, a Dorchester Grande Waterfall, which seems to do everything except vacuum the house. The two engineers who assembled and installed the chair are also worthy of praise. Friendly, polite and very fast. A big well done to all concerned. A highly recommended company and staff.

June 9, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello John,

Thank you for taking the time to us this fantatsic review. We are delighted to hear that the team at Ableworld Southampton was able to help assist you in finding the right mobility aids to meet your wife's needs. It's also great to hear that our delivery team were Friendly, polite and very fast. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Southampton Branch amazing

Southampton Branch amazing. Needed a scooter for the Wife and would highly recommend this company. Went to EDEN first but this company wins hands down. If you have any mobility issues use this company. 10/10

May 31, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Andy,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Southampton provided great service and was able to help you find a mobility scooter to meet your wife's needs. We hope to welcome you back again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Great shop - helpful and friendly

Went for a mobility scooter and wheelchair. Jeff helped us. He was very informative and explained how to use both products in great detail
Would definitely recommend this shop

May 29, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Alison,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jeff at Ableworld Southampton was able to give you knowledge on products in great detail. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Fantastic service from Ableworld

Fantastic service from Ableworld, Southampton today. Firstly Peter was exceptionally helpful and knowledgeable on the phone. He then managed to get a service engineer out within 2 hours.....on a busy Friday. Finally after over 2 months of struggling without our stairlift, and with different people not being able to mend it, the engineer fixed it within 20 minutes......and at a call out charge of less than 50% of other companies!!!! Highly recommended service from a local company.

May 26, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Christopher,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Southampton was able to help source a quick solution when fixing your stairlift. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Today I had to visit able world in…

Today I had to visit able world in Woolston as my mobility scooter had fault with it .when I entered the shop a assistance came straight over and asked about the problem after he had a look at it he said he would get a engineer to look at it after 15 minutes he came back to tell me he had fixed the fault the staff in that shop are so helpful kind and curtious thanks to all especially Jeff the engineer

May 24, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Francis,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that the team at Ableworld Southampton was able to help fix your mobility scooter quickly and efficiently. We hope to welcome you back in-store again.

Take care
Ableworld

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