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Ableworld - Southampton Reviews 

189
TrustScore 4.5 out of 5

4.7

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB


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Rated 5 out of 5 stars

We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options a... See more

Company replied

Rated 1 out of 5 stars

These people claimed to be mobility specialist, but they know nothing about Wheelchair’s lightweight wheelchairs. I took my 2 24 inch wheels in to have two tyres which I paid for online through an... See more

Company replied

Rated 5 out of 5 stars

Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.

Company replied

Rated 5 out of 5 stars

Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About Ableworld - Southampton

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom

  • 023 8044 0000

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(189)

348 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service

We visited Southampton from Wales and we hired a scooter rather than take mine. The petrol saved from the extra weight was more than the hire cost
Customer service was excellent. Dean even gave me an idea for maybe a new business venture. The lady that served us was really good and patient. 100% recommend Ableworld Southampton

May 21, 2023
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from Ableworld Southampton provided excellent service. It's also great to hear that you were happy with our hiring service also. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

James was fast

James was fast, efficient and very polite.

May 17, 2023
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that James from our Ableworld Southampton provided great service. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Grateful thanks..

I required a home visit and Mark from the Woolston Store, Southampton arrived promptly and brought some wheelchairs for me to try. I would like to thank him for his excellent customer skills as he had just the chair that suited me. I do not hear well and he was kind and patient answering my queries. Nothing was too much trouble for him. I would recommend this Company to anyone with mobility problems.

April 26, 2023
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Reply from Ableworld - Southampton

Hello Pat,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mark from Ableworld Southampton provided excellent service and was able to help you find a wheelchair to meet your needs. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Repaired wheelchair

I was advised on the phone to take my grandson's wheelchair into Able world Woolston, with hope for repair to the arm rest.
I was offered a seat by the lady at the till, who took my wheelchair. Shortly after a young lady made me a much welcome cup of coffee with a smile. It wasn't long after Mark brought back my grandson's wheelchair with both arms replaced. No waiting to order and on top of that, no charge! My grandson had been in so much discomfort and in an instant repaired. Such friendly, super efficient staff and it was towards the end of day. So very grateful for such kindness and for Mark carrying out the replacement and putting it in the car for me. Excellent, so happy. Thank-you 😊

April 21, 2023
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Reply from Ableworld - Southampton

Hello

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mark from Ableworld Southampton was able to help fix your grandson's wheelchair. It's also great to hear that the team at Southampton was very friendly and efficent. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Great product.

Superb product, superb service by Steve Bloodworth and Jay Arnold. My new stairlift allows me to access both upstairs and down at will.

March 28, 2023
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Reply from Ableworld - Southampton

Hello Robert,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Steve and Jay from our Ableworld Southampton stairlift engineering team provided great service. It's also great to hear that your stairlift is now allowing you to access the two levels of your home more easily. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Help in many ways

My experience at the Ableworld store in Woolston, Southampton could not have been better. The service and help provided by Jackie was second to none - even to telling me what bus to catch home! 100% recommendation.

March 25, 2023
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Reply from Ableworld - Southampton

Hello Peter,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jackie from Ableworld Southampton provided excellent service on your visit. We hope to welcome you back again in the near future.

Take care
Ableworld

Rated 5 out of 5 stars

An amazing service

An amazing service - phoned Wednesday re a broken recliner chair was advised to take photos and email them so they could check it was one they could support. They called back same day and arranged to come Friday. Mark and James arrived as arranged and despite having to return to the store to collect the correct part, they came straight back and fixed the chair. Great company, service and lovely staff.

March 24, 2023
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Reply from Ableworld - Southampton

Hello Marian,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that James and Mark from Ableworld Southampton provided excellent service when helping fix your riser recliner chair. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very Helpfull, nothing was too much trouble. The Two Gents Mark And James Extremely Kind and Helpful.

March 24, 2023
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Reply from Ableworld - Southampton

Hello Amanda,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that mark and james from Ableworld Southampton provided fantastic service, were very Helpfull and nothing was too much trouble. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

The honesty and the timing of return of…

The honesty and the timing of return of my mobility scooter was excellent. My scooter had a front wheel guard come off.I rang the Woolston,Southampton branch who checked with my insurance co on 22nd March ,it was picked up on 23rd and delivered back in perfect condition on 24th March. Thank you Ableworld !
And a special thanks to Mark and James !

March 24, 2023
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Reply from Ableworld - Southampton

Hello William,

Thank you for taking the time in leaving us this fantastic review. We are delighted to hear that Mark and James at Ableworld Southampton from or engineering team were able to fix your mobility scooter and deliver it back in perfect condition. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Incredibly fast and efficient service…

Incredibly fast and efficient service when we needed it most.
My father was going to be discharged from hospital with no means of accessing the stairs.
Steve Bloodworth came to the rescue
Surveyed on Saturday and stair lift fitted on Monday!
We will be forever grateful to Ableworld

March 6, 2023
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Reply from Ableworld - Southampton

Hello Angela,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Steve from our Ableworld Southampton stairlift engineering team was able to help source and fit a new stairlift efficiently. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Excellent

Well what can I say? There is still great customer service out there. The staff were so very helpful, making sure that the product was right for me. Everything explained to me about the finer details. 5star service. Thank you.

March 18, 2023
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Reply from Ableworld - Southampton

Hello Michael,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that team at Ableworld Southampton provided excellent customer service and were very helpful on your visit. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Mark and James

Mark and James delivered and demonstrated new bath lift all good and a good asset to the company.

March 15, 2023
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Reply from Ableworld - Southampton

Hello Alan,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mark and James from Ableworld Southampton provided excellent service. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Excellent service from Dean - great shop

Dean welcomed me immediately I entered the shop at Woolston and asked how he could help me. He was willing and courteous and very informative about the mobility scooter I wanted to purchase. Nothing was too much trouble for him. He answered all my questions and was very happy to demonstrate everything he said. It was a very pleasant experience and I am very pleased with the scooter I bought that very day. Do not hesitate to pay them a visit if you need constructive guidance about anything you wish to purchase from their extensive shop and supplies. Well done Ableworld and well done Dean for such a pleasant experience. Patricia.

March 7, 2023
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Reply from Ableworld - Southampton

Hello Patricia,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean at Ableworld Southampton was able to answer all your questions and help demonstrate to help you gain a better understandig. It's also great to hear that you are happy with your new mobility scooter and hope to welcome you back in-store in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Quick Service

! have dealt with Ableworld for 5 years And have no problem with and the staff have been very helpful .
I have just had the wheels on my Mobility scooter changed to solid ones by Mark and James they very good.

March 9, 2023
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Reply from Ableworld - Southampton

Hello Mr Garman,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Southampton are always very helpful. It's also great to hear that Mark and James were able to change your tires on your mobility scooter. We look foward to welcomeing you back.

Take care
Ableworld

Rated 5 out of 5 stars

Amazing service

From start to finish everything was so easy, from purchase the knowledge of staff, no pressure buying, delivery within a couple of days and all the staff went above and beyond. Nothing was too much trouble. Would use again definitely and would highly recommend.

March 3, 2023
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Reply from Ableworld - Southampton

Hello Tracy,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that the team at Ableworld southampton went above and beyond on your visit. It's also great to hear that the team have great knowledge on our products. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Suitable Walking stick

Thank you for the help getting a walking stick ‘ which was suitable for my needs . Very friendly Dean helped me , will definitely return if I need anything else

March 7, 2023
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Reply from Ableworld - Southampton

Hello Rose,

Thank you for taking the time to leave us this excellent review. We are so pleased to hear that Dean at Ableworld Southampton was able to help you find a walking sitick which was suitable for your needs. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

We have always had very good help from…

We have always had very good help from all staff , Megan was very helpful with my mother in law who is in her 90. She showed us all the walkers for my mother in law to use, they always helpful and nothing to small for them to do for you. We have always use s them when we need anything. A full 100/100 to them.😀

March 6, 2023
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Reply from Ableworld - Southampton

Hello Mr Taylor,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Megan from our Ableworld Southampton was able to help you find a walker which met your mothers needs. It's also great to hear that you always recive very good help from all the staff. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Warm

We are the new comers to UK. One of the side-guards of my sister’s power wheelchair was found loose and we didn’t know how to get the repair service. Luckily I do remember Ableworld. I had a very pleasant experience when I bought a walker for my sister at Ableworld last few months. With the professional advice that was given by Peter, my sister got a very useful walker. Therefore I went to Ableworld and sought for advice from Peter on 20 February. Peter arranged a staff to fasten the side-guard onto my sister’s power wheelchair immediately and didn’t charge me a penny. I wish to thank all the staff who are working in that shop. They all give us a very warm service.

February 20, 2023
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the Peter and the team where able to provided excellent service on your visit. Its also great to hear that Peter was able to help fix your sisters power chair. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

I had a puncture this morning and was…

I had a puncture this morning and was stuck in merryoak this morning ,rang ableworld spoke to Geff he was so polite and helpful 15 mins a van and a lovely member of staff Dean took my scooter and offered me a lift ,bless them ,two hours later phone call to say my mobility scooter had been done great service brilliant staff so grateful to them

February 22, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello Michele,

Thank you for taking the time to leave is this excellent review. We are delighted to hear that Jeff and Dean from Ableworld Southampton where able to help you in fixing your mobility scooter quickey. We hope to see you again in-store.

Take care
Ableworld

Rated 5 out of 5 stars

Incredibly helpful staff with thorough…

Incredibly helpful staff with thorough knowledge of their products and a capacity to offer really useful practical advice

February 9, 2023
Unprompted review
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Southampton was incredibly helpful in providing knowledge and advice. We hope to welcome you back in-store again.

Take care
Ableworld

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