We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
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Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful
Friendly and helpful.
Peter and Julie were very helpful and knowledgeable, we bought one item in-store and arranged a survey for a stairlift 2 days later. Survey and quote done by Jamie who was able to pick-up and install on the same day. Very pleased.
January 14, 2026
Unprompted review
Reply from Ableworld
Hi Lez, thank you for your kind review. We are really pleased to hear about your positive experience from start to finish. Peter and Julie will be delighted to know their help was appreciated, and we are glad Jamie was able to carry out the survey, provide the quote, and complete the installation so quickly. Thank you for choosing us, and we are very happy we could help.
Kind Regards,
Ableworld
Knowledgeable and helpful sales team…
Knowledgeable and helpful sales team who were able to answer all our questions and demonstrate the equipment.
January 16, 2026
Unprompted review
Reply from Ableworld
Hi Christine, thank you for taking the time to leave such a lovely review. We are delighted we could provide exactly what you needed so quickly, especially during a difficult time. We sincerely appreciate your kind feedback about our staff and your continued support. We look forward to assisting you again in the future.
Kind Regards,
Ableworld
I spent hours on the phone trying to…
I spent hours on the phone trying to find the product that this company provided in 15 minutes half a mile from my home. The best experience in a difficult time. Superb staff who really know their stuff. I won't be shopping anywhere else.
January 15, 2026
Unprompted review
Reply from Ableworld
Hi Susan, thank you for your kind words. We are really pleased we could help when you needed it most, and that we were able to save you time and stress. Your feedback means a great deal to our team, and we will be sure to pass on your praise to the staff involved. We truly appreciate your support and look forward to helping you again whenever you need us.
Kind Regards,
Ableworld
Superb
Stuart was so helpful. Very knowledgeable with great advice. Worked out solutions and offered to help with the walker my mum has. What a great guy. Thank you Stuart.
January 2, 2026
Unprompted review
Reply from Ableworld
Hi Sally. thank you for your kind review. We’re delighted to hear that Stuart was so helpful and knowledgeable, and that he was able to offer good advice and practical solutions. He’ll really appreciate your lovely comments. Thank you for taking the time to share your experience!
Kind Regards,
Ableworld
The staff at the store was extremely…
The staff at the store was extremely accommodating. There were no issues with the experience. The product is good.
December 26, 2025
Reply from Ableworld
Hi Dominic, thank you for your feedback! We’re very pleased to hear that our staff were accommodating and that you had a smooth experience. It’s great to know you’re happy with the product. We appreciate your support.
Kind Regards,
Ableworld
Rebecca was incredibly helpful with us…
Rebecca was incredibly helpful with us and so informative with the mobility scooter we bought today. She was a pleasure to shop with and would recommend her to anyone who needs help shopping here.
January 10, 2026
Unprompted review
Reply from Ableworld
Hi Rebecca, thank you for your positive review. We’re really pleased to hear that Rebecca was able to help you and provide clear information about your mobility scooter. She’ll be delighted to know you enjoyed your shopping experience. Thank you for your recommendation!
Kind Regards,
Ableworld
Chair experience
I went to the Wigan store to look for a new riser recliner. Peter and Julie were brilliant, listened to what I needed and wanted and I was able to "test drive" chairs. I found the right chair for me and the purchasing process was simple and smooth. Just waiting for my new chair to be delivered. Thank you both.
January 7, 2026
Unprompted review
Reply from Ableworld
HI Vix, thank you for your lovely review. We’re delighted to hear that Peter and Julie provided you with great service and that you found the perfect chair. We hope you enjoy your new riser recliner, and we look forward to delivering it to you. If you need any further assistance, please don’t hesitate to get in touch.
Kind Regards,
Ableworld
It's the AfterSales Care that Makes this Team Special
It goes without saying that everyone's mobility limitation is individual to them and over the past 4 years the team members at Bridgend have always gone the extra mile to match my needs to the products available - from knives & forks through to 3 electric scooters. But it's their outstanding aftercare service that means so much more when it comes to needing something to help me with questions and getting things fixed. I always look first to my local Ableworld Team because of their helpful attitude.
January 8, 2026
Unprompted review
Reply from Ableworld
Hi Lewis, thank you for your kind words. We truly appreciate your feedback and are delighted to hear that our team at Bridgend has been able to support you over the past four years. It’s wonderful to know that our efforts to match your needs and provide excellent aftercare make a difference. Your trust and loyalty mean a lot to us, and we’ll continue to do our best to help you with any questions or assistance you need. Thank you for choosing your local Ableworld team!
Kind Regards,
Ableworld
Ripped off !
Just purchased Abena wet wipes at a shocking price of £8.50 for 80 wipes to later discover they are comparable in size to pampers wipes at a price of £2 for 100 wipes !!!
January 8, 2026
Unprompted review
Reply from Ableworld
Hi Rachel, thanks for taking the time to leave your feedback. We’re sorry to hear you were disappointed with the price of the Abena wipes. We always try to offer products that meet specific needs, but we understand how important value for money is.
We’ll be passing your comments back to our supplier and reviewing this internally. If you’d like to explore alternative options, our customer service team would be more than happy to help – please feel free to get in touch at support@ableworld.co.uk
Reply from Ableworld
Thank you for your positive review. We’re glad the product arrived quickly and met your expectations.
Kind Regards,
Ableworld
Excellent response between Christmas and New Year
My wife started to struggle with the stairs over Christmas. We tried a stairlift in the Ableworld warehouse in Cheltenham on Sunday 28th, and she seemed to enjoy using it. Very helpful staff. Liked the options of new, reconditioned or rental. We opted for rental. The surveyor came on the Monday 29th, and the stairlift was installed on the morning of Wednesday 31st by two very friendly guys. Excellent service!
December 29, 2025
Unprompted review
Reply from Ableworld
Hi Doug, thank you so much for your kind words! We’re really glad your wife found the stairlift comfortable and that our team could help make everything quick and easy over the Christmas period.
It’s great to hear you were happy with the rental options and the service from start to finish - we’ll be sure to pass on your thanks to the Engineer.
We really appreciate you taking the time to share your experience and hope your wife continues to enjoy the stairlift!
Take care,
Ableworld
Walking sticks
Peter very helpful with demo of correct use and grip options
January 2, 2026
Unprompted review
Reply from Ableworld
Hi Barry,
Thank you for your lovely feedback! Peter will be thrilled to hear that the demo and advice on grip options helped. We’re so glad we could support you and make things easier — we look forward to helping you again whenever you need!
Take care,
Ableworld
Having bought a mobility scooter nearly…
Having bought a mobility scooter nearly two years ago we recently had difficulty in putting the scooter in the car.We went to the Ableworld branch in Hanley Stoke on Trent and the staff Kev and Dawn where extremely helpful Apart from being so very friendly and knowledgeable they sorted us out and even put the scooter in our car.It is a great shame that in this day and age all companies could not be the same.Excellent service and we’ll definitely be back there when we decide to upgrade
Rl
December 29, 2025
Unprompted review
Reply from Ableworld
Hi Kath,
Thank you so much for your kind words! Kev and Dawn will be thrilled to hear this. We’re so pleased we could help get your scooter in the car and make the experience stress free. We look forward to seeing you again whenever you’re ready for an upgrade!
Take care,
Ableworld
Quick and very professional
After an injury, I tried to use my late husband's stairlift that had been switched off for nearly 5 years. Obviously, the batteries were dead. I called Ableworld, who's rates were much better than other firms and Roger, the engineer was here within the hour!
He was friendly, professional and very quick to replace the batteries. I am now safe on the stairs! Thank you Roger and Ableworld.
December 19, 2025
Unprompted review
Reply from Ableworld
Hi Val & John,
Thank you for taking the time to share your experience! We’re so glad Roger could get your stairlift batteries replaced quickly and safely. It’s great to hear you’re now feeling confident on your stairs again. We’ll be sure to pass your kind words on to Roger and the team!
Take care,
Ableworld
Queensferry branch
Queensferry branch - an absolute s*** show. We visited with a view to buying a rollator for a friend. Nobody was in the shop though we saw one person doing something outside. We walked round, looked at a few things and finally found the rollators, looked and decided we didn't want to buy when we hadn't even had the courtesy of an assistant. As we decided to leave the male assistant showed up but it was too late. Certainly won't go there again and would be dubious about any other branch now. We ended up at Careco and had an amazing experience.
December 31, 2025
Unprompted review
Reply from Ableworld
Hi Gillian,
Thank you for sharing your feedback. We’re very sorry to hear that your visit didn’t meet your expectations. Creating a positive, welcoming experience for all our customers is really important to us, and we appreciate you raising this. We’ve shared your comments with the team so we can continue to improve, and we hope you might consider giving us another chance in the future.
Take care,
Ableworld
Difficult to navigate site
Difficult to navigate site. Placed order only to receive email advising no availability but offering alternative without any information. Very poor
December 8, 2025
Reply from Ableworld
Thank you for taking the time to leave us a review on Trustpilot. We truly value customer feedback, as it helps us identify areas where we can improve.
Your comments have been shared with the relevant team so we can review how this was handled and improve our communication going forward.
If you would like us to look into this further, please don’t hesitate to contact our Customer Service team directly using the following email – support@ableworld.co.uk and we’ll be happy to assist.
Thank you again for your feedback,
Ableworld
very efficient
December 15, 2025
Reply from Ableworld
Hi Sylvia,
We’re really pleased to hear you found our Crewe store very efficient. The team will be delighted to know they made a positive impression. Thank you for choosing us, and we hope to welcome you back again in the future.
Take care,
Ableworld
Five Star Service at Ableworld Stockportt
Went to try out recliner chairs at the Stockport Store just after I came out of hospital! Five star service from Kay! Such an asset to Ableworld. Very knowlegable kind and considerate.
No pressure to buy - we went back to order the next week.
Delivery people were lovely, explained everything in detail.
The Quontock chair is wonderful - best thing I ever purchased
October 16, 2025
Unprompted review
Reply from Ableworld
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Kay provided such helpful and considerate service after your hospital stay. It’s great to know the Quontock chair is making a difference too! We really appreciate you sharing your experience and hope you continue enjoying your new chair.
Take care,
Ableworld
Top customer service
We visited the Congleton store to look at options for a reclining chair for my Mum. Linda was amazing, very friendly and welcoming. She took her time to allow her to try all of the chairs, with no pressure and was knowledgeable about what would and would not work for her.
She answered all of our questions and arranged all the paperwork so we could phone later and order without going back to the store. Her customer service was definitely above and beyond.
December 19, 2025
Unprompted review
Reply from Ableworld
Hi Kate,
Thank you for your wonderful review! We’re so pleased that Linda made your visit to the Congleton store stress-free and helpful. Providing friendly, knowledgeable, and pressure free service is exactly what we aim for. We’re glad your Mum is happy with her new chair, and we really appreciate you taking the time to share your experience.
Take care,
Ableworld
Product fit for purpose and delivered…
Product fit for purpose and delivered earlier than advertised. Will order again.
December 9, 2025
Reply from Ableworld
Thank you for your kind review. We’re pleased to hear that the product met your expectations and arrived earlier than advertised. We really appreciate your support and look forward to your next order.
Kind Regards,
Ableworld
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