We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
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Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new Powerchair
I have had my eye on a power chair and was told Ableworld stocked it, my Husband and I drove to take a look and they didn’t have one in Woolston Southampton, but speaking to Amy, she offered to order one in, I said I only wanted to Look at this stage, no problem I was told.
2 days later I was told it had arrived, I said I wouldn’t be able to get there till following week, again, no problem.
We went to Store on Monday, had a demonstration and I was so happy when my Hubby bought it for me.
Dean, who served us , Amy who ordered it, and all the staff in this branch were so highly professional and friendly, I would recommend them to anyone who maybe in need of a little help x
December 15, 2025
Unprompted review
Reply from Ableworld
Thank you for taking the time to share your experience. We really appreciate your kind words.
We’re delighted that Amy, Dean and the rest of the team at Ableworld Woolston were able to help you find the right powerchair and make your visit a positive one. It was our pleasure to order the chair in for you and ensure you had a demonstration before you decided, and we’re thrilled that you’re happy with your new powerchair.
Your recommendation means a lot to us, and we’re always here to help if you need anything in the future.
Kind Regards,
Ableworld
Great visit.
Visited the Crewe store - was served by Jay & Amy.
First time in ableworld with my elderly mother in law.
Absolutely fantastic service. Above & beyond. I also noticed how clearly Jay spoke for my MIL as he picked up she was hard of hearing.
He also took time and care in explaining everything to her.
Amy helped us find everything we needed.
I will always use this store now. Thank you Jay & Amy.
And the chair was delivered and is perfect.
November 28, 2025
Unprompted review
Reply from Ableworld
HI Swift, thank you for your lovely words and for sharing your experience at our Crewe store. We're delighted to hear that Jay and Amy provided you and your mother-in-law with such excellent service, going above and beyond to ensure she felt comfortable and well-informed. It's wonderful to know that the chair is perfect and that you felt supported throughout your visit. We truly appreciate your trust and look forward to welcoming you back to Ableworld in the future.
Kind regards,
Ableworld
Thank you Tony and Shaun
Visited the Cardiff branch and spoke with Tony and Shaun. They were extremely knowledgable and the service they provided was exceptional. We were looking to purchase a lift and recline chair and they immediately went out of their way to deliver a demonstration model to our mums home, which enabled her to try out the chair to ensure it was the correct fit and suitable for her needs. Thank you so much.
December 12, 2025
Unprompted review
Reply from Ableworld
Hi Denise, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Tony and Shaun provided you with exceptional service and that they went out of their way to organise a demonstration for your mum. Customer satisfaction is our top priority, and it's wonderful to know that we could assist in finding the right chair for her. We truly appreciate your trust and look forward to helping you again in the future.
Kind regards,
Ableworld
Really helpful
My dads wheelchair broke whilst we were on holiday in Llandudno, desperate we popped into Ableworld and Paul found a spare part and fixed the wheelchair for us - thank you so much that saved our holiday.
December 10, 2025
Unprompted review
Reply from Ableworld
Hi Wendy, thank you for taking the time to share your experience. We’re delighted to hear that Paul was able to help get your dad’s wheelchair repaired so quickly, especially while you were away from home. We know how important it is for everything to run smoothly on holiday, and we’re really pleased we could play a small part in keeping your trip on track.
If you ever need anything in the future, please don’t hesitate to pop in and see us.
Safe travels, and thank you again for your lovely review,
Ableworld
Eccellent Service
Excellent prompt service from moment of enquiry for stairlift, getting quote, and eventual installation. Cannot praise Graham, the chairlift installer, for his prompt arrival on time and working until completion of installation and his instructions on use before leaving premises.
December 8, 2025
Unprompted review
Reply from Ableworld
Hi James, thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you received prompt and professional service from your initial enquiry right through to installation.
It’s especially lovely to know that Graham made such a positive impression. We’ll make sure your praise is passed on to him, he will be very pleased to hear it.
We’re glad the installation ran smoothly and that you were given clear instructions before everything was completed. If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch.
Thank you again for your kind words,
Ableworld
Great Service staff
Shop and delivery staff extremely helpful, knowledgeable and friendly
December 1, 2025
Unprompted review
Reply from Ableworld
Hello Gray, thank you for your lovely review. We’re delighted to hear that you found our shop and delivery team helpful, knowledgeable and friendly. Providing great service is very important to us, and it’s wonderful to know we made a positive impression. We really appreciate your feedback and hope to welcome you again soon.
Kind Regards,
Ableworld
I VISITED WOOLSTON BRANCH TODAY AND…
I VISITED WOOLSTON BRANCH TODAY AND DEAN AND HIS ASSISTANT SHOWED ME AND DEMOSTRATED THE WHEELCHAIRS THEY WERE BOTH VERY HELPFUL IN FINDING THE RIGHT ONE THANKS FOR ALL YOUR INPUT
December 5, 2025
Unprompted review
Reply from Ableworld
Hi Stephen, thank you for taking the time to leave this lovely review. We’re delighted to hear that Dean and his assistant were able to assist you and demonstrate the wheelchair options so helpfully. Your kind words are greatly appreciated, and we’re pleased we could help you find the right product. If you need any further assistance, please don’t hesitate to get in touch.
Thanks again for your feedback,
Ableworld
Bridget was SO helpful
Bridget was SO helpful She sent me some replacement keys in the post Very efficient friendly and altogether a lovely lady
December 4, 2025
Unprompted review
Reply from Ableworld
Hi Sally, thank you for your lovely review. We’re delighted to hear that Bridget was able to help you and get the replacement keys sent out quickly. She will be thrilled to know her friendly and efficient service made such a positive impression. We really appreciate you taking the time to share your experience.
Kind Regards,
Ableworld
Susie of the Broxburn West Lothian…
Susie of the Broxburn West Lothian Store was so helpful and made our purchase of 2 recline and rise chairs go like clockwork. We ordered them on a Monday and they were delivered on the Friday and assembled by two very capable gentlemen. The service of all concerned was exceptional!
Well done one and all.
November 3, 2025
Unprompted review
Reply from Ableworld
Hi Mr Eric, thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Susie at our Broxburn, West Lothian store was able to assist you and make the purchase of your Rise Recliner chairs so smooth. It’s great to know the delivery and assembly team also impressed with their efficiency and care.
We truly appreciate your feedback and hope you enjoy your new chairs for many years to come.
Kind Regards,
Ableworld
Prompt delivery and goods exactly as…
Prompt delivery and goods exactly as described. Just what I needed following a lung wedge op as my derrière was becoming sore due to sitting more than normal.
November 25, 2025
Reply from Ableworld
Hi Nina, thank you for your lovely review. We’re delighted to hear your order arrived promptly and that the item is providing the comfort you need, especially while you recover from your lung wedge operation. Wishing you a smooth and speedy recovery, and please don’t hesitate to reach out if there’s anything else we can do to help.
Kind Regards,
Ableworld
Great service and help
I recently took my elderly mother to the Woolston, Southampton branch of Ableworld as she was looking to buy a small mobility scooter. We received 5 star service from Dean who explained everything clearly to mum about the different advantages of the various scooters that he had in stock. I would definitely recommend Ableworld as they have an enormous variety of assistance aids for almost every need and the knowledge to go with them. Thank you Dean!
November 18, 2025
Unprompted review
Reply from Ableworld
Hi Karen, thank you for taking the time to share your kind feedback. We’re delighted to hear that you and your mother had such a positive experience at our Ableworld Southampton store. Dean will be thrilled to know that his knowledge and friendly approach made your visit enjoyable and helpful.
We truly appreciate your recommendation and are so pleased we could assist your mother in finding the right mobility scooter. If there’s ever anything else we can do to help, please don’t hesitate to get in touch.
Kind regards,
Ableworld
Very good speedy helpful service.
My son and I arrived in Wigan about 3.30pm. I had a very swollen ankle and decided a hired wheelchair would help me for the 5 days I was staying in Wigan. By 4.50pm I was in Wigan store and was extremely very happy with a wheelchair that Peter & Julie sorted me out with.It was fantastic service and information. They treated us very kindly, it was helpful as I was in pain and upset. They were a life saver as I was able to get out and about easier during our short break at Wigan.Also it was a very reasonable price.Thank you..
November 24, 2025
Unprompted review
Reply from Ableworld
Hello Mrs Jeanette, thank you for sharing your experience. We’re really pleased to hear that Peter and Julie were able to help you so quickly, especially when you were in pain and needed support. It’s wonderful to know the wheelchair made such a difference during your stay in Wigan and helped you get out and about more comfortably.
We’ll make sure your kind words are passed on to them. They’ll be delighted to know their care and service meant so much. Thank you again for your lovely review, and we wish you a swift recovery,
Ableworld
Excellent experience
I went to pick up a click and collect order, and the staff member that saw to my order could not have been more helpful. She was just great, helping me get a couple of bulky items in the car. In a world that isn't always easy for carers, she absolutely made my day. It might sound small but it really mattered! Thank you so much.
November 29, 2025
Unprompted review
Reply from Ableworld
Hello Victoria, thank you for taking the time to share your lovely feedback. We’re delighted to hear that our colleague was able to make your visit a little easier and lend a hand with the bulky items. Caring responsibilities can make everyday tasks more challenging, so it means a great deal to us that her help made such a positive difference to your day.
We’ll be sure to pass on your kind words to her, they will truly be appreciated. Thank you again for your thoughtful review. We hope to welcome you back soon.,
Ableworld
Reply from Ableworld
Thank you so much for your positive feedback! We're delighted to hear that you found our service helpful, patient, and understanding. It's always our priority to ensure a positive experience, and your feedback means the world to us.
Thank you for choosing us,
Ableworld
Visited the Shrewsbury store last week…
Visited the Shrewsbury store last week to find a lightweight Mobility Scooter. Mark was incredibly helpful, very informative and knowledgeable. No hard sell.
Returned earlier today to pick it up.
Mark ran through how it worked etc again and put it in the car for me.
Highly recommended visiting this store.
November 25, 2025
Unprompted review
Reply from Ableworld
Thank you so much for your kind words! We're thrilled to hear that Mark was able to assist you in finding the perfect mobility scooter and that you had such a positive experience. We pride ourselves on offering helpful, friendly service without any pressure, so it’s great to hear that came through.
We really appreciate your recommendation and look forward to welcoming you back to the Shrewsbury store anytime. Thank you again for choosing Ableworld!
Reply from Ableworld
Hi K P Harding,
Thanks so much for the lovely review! We’re really glad to hear you found everything easy to choose and order, and that you’re happy with the quality. If you ever need anything else, we’re always here to help!
Very straightforward
November 15, 2025
Reply from Ableworld
Thank you for your positive review. We’re glad to hear everything was very straightforward for you. If you need anything else, we’re always here to help.
Kind Regards,
Ableworld
Money grabbing
Got a quote for a double curved stair lift, came to 6k. Needed time to release the funds, by the time I had the money and I went to order the price had gone up.
I asked to speak to a manager but would not budge an inch.
I explained what I needed and the staff member seemed to know what he was doing and suggested the best option.
The staff who came and measured and installed were very friendly.
Upon the end of a day's installation I was asked to test it for my parents.
It went up great and the chair turned for ease of access onto the landing.
I came back down and went to turn the seat to access the hall way but the chair which is facing the wall and 6 inches from my knees won't turn!
Asked the engineer why and he said it only turns one way!
Very angry at this point as I feared my parents wouldn't be able to use it at all.
Got on the phone to the manager and was asked if "I assumed it would turn"?
After 6k, yes I assumed they could get on and off it unaided.
The manager then proceeded that they could order a new 6k lift that did turn both ways and give me a 10% discount! I'm not making this up.
After further discussion she told the engineer to disconnect the stair lift if I wouldn't pay.
So basically my father can squeeze on it but I have to be there to help my mother on and off, which means she has to stay upstairs till I get home from work at lunch time.
Moral of the story don't assume you are getting a usable product
November 22, 2024
Unprompted review
Reply from Ableworld
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations, and we appreciate the chance to offer some clarity.
As a company, we’re always transparent about the costs of the stairlifts we supply. We don’t negotiate pricing at the point of sale, as we believe in offering fair and consistent pricing to all customers. We do, however, run various promotions throughout the year, and all quotations remain valid for 30 days. With a four-month gap between your first and second quotation, it isn’t always possible for us to honour an earlier price, especially if promotions or costs have changed during that time.
Our aim is always to recommend the most suitable product for the user’s needs, and at the time of assessment, we provide all available options.
We’re pleased to hear your positive comments about our survey and installation teams, and we’re sorry that your experience afterwards caused frustration and concern.
Thank you for providing your details to our aftercare team. As the installation was completed over 14 months ago, we appreciate the opportunity to review the situation and respond to you directly.
Delivered promptly.
Delivered promptly.
Product was as described online.
However feel that the package and posting should be included.
November 11, 2025
Reply from Ableworld
Hello Cat, thank you very much for your feedback. We’re pleased to hear that your order arrived promptly and that the product matched your expectations. We appreciate your comments regarding the packaging and postage costs — this is helpful for us as we continually review our services.
If there’s anything else we can help you with, please don’t hesitate to get in touch 😊
Really good service,nothing to much…
Really good service,nothing to much trouble,Wigan branch Peter and Julie are very good ,explained all the ins and outs ,great
November 12, 2025
Unprompted review
Reply from Ableworld
Hi Mr Halliwell,
Thank you for the lovely review! We're so pleased to hear you had such a good experience at our Wigan store. Peter and Julie will be delighted to know that their help and explanations made everything easy for you.
Thanks again for choosing us!
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