ABN Finest Limited Reviews 

524
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The letter box is of good solid construction and excellent value for money. The only possible downside is that the small window in the front—presumably for a name—is simply a plastic press in part wh... See more

Rated 5 out of 5 stars

Ordered direct, rather than through Amazon, as cheaper. Service was excellent. Key box arrived quickly and I was kept informed of its progress. Item is as described and is perfect for keeping all my k... See more

Rated 5 out of 5 stars

Absolutely brilliant service.. Ordered one day and was kept informed every step of its journey arrived two days later. Fantastic price and free delivery. What more could you want. Highly recommended

Rated 4 out of 5 stars

Item is sturdy and suitable for its needs however my package was left by Herms deliverer behind our bins... No delivery note was left either, meaning it sat in the rain for several days and box was wa... See more

Company details

  1. Office Supply Store
  2. Hardware Store
  3. Herb Shop

Information provided by various external sources

We are a small family run company based in South-East England. We have wide range of selected products to offer our buyers in Office & Stationary, Health & Beauty range. We pride on our customer base. Our business with our valued customer is not just about money, it is our responsibilities. We believe in fair trade where we can offer most competitive pricing, decent working condition and fair terms of trade.


Contact info

4.1

Great

TrustScore 4 out of 5

524 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(524)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

I tried to contact them to cancel an…

I tried to contact them to cancel an order. They refused to reply to my emails and their phone number is no longer in service. awful customer service !!
Quick follow up, they called me today I guess because of my review and offered me a return label. Apparently they didn't receive me email ?? Why does it take a bad review rather than an initial email to get a response ?? Will improve the review score but let's see if they do send a return label first.

April 6, 2021
ABN Finest Limited logo

Reply from ABN Finest Limited

Hello Matthew - We have not received any email from you for cancellation request. Just to let you during busy period if the cancellation request is viewed after order is dispatched we are unable to action on order cancellation. Therefore it becomes very important you place order that you need online to avoid disappointment.

You will need to return back goods for a full refund instead.

Rated 1 out of 5 stars

Only received part of my order emailed…

Only received part of my order emailed twice and no reply

March 18, 2021
ABN Finest Limited logo

Reply from ABN Finest Limited

Dear Steve - We have received no email from you. You have ordered 3 units and our audit trail shows we have scanned and sent you 3 units. Please kingly use contact us page on our website and get in touch with what is missing.

Kind regards
ABN Finest

Rated 4 out of 5 stars

Perfect for work and comfort

Great product, appears exactly as on the website and delivered very quickly.
Found that the buttons to adjust the angle and height were a bit stiff initially, but they have loosened up a little after adjusting a few times and are much easier now.

March 13, 2021
Rated 1 out of 5 stars

Not a good experience unfortunately

Not a good experience unfortunately. Purchasing the item through ABN Finest was not a problem and the delivery arrived pretty quickly. What actually arrived was different to what I ordered, the measurements were wrong according to the websites product information at time of order. That is where the fun started, ABN Finest disputed the dimensions that I had and made it difficult to do resolve. Eventually I had no choice but to contact PayPal resolution center who after one week manage to arrange a refund albeit I had to pay for the goods to be delivered back to ABN Finest which was not right especially as their website is still showing the incorrect dimensions. I suppose the lesson here is to read the websites returns and refund process before you place an order through a website that you have never used before. I don't think I will be using this one again.

March 12, 2021
ABN Finest Limited logo

Reply from ABN Finest Limited

Hello Richard - As we explained to you we have correct size specified on our site. We asked you for the photo proof but you failed to provide us. We also offered you to return back goods in it's original condition should you find it not intended for your useful purpose, but you chose you raise PayPal claim against us.

In the end you returned back goods as directed to you by PayPal and you should have your refund.

Our returns and refund is very transparent. All our customers have found it easy to return goods and there is no quibble returns process. However we do take seriously those returns request which abuses our easy returns process to safeguard ourselves.

We are sorry in your case it did not go well. We wish you all the best.

Kind regards
ABN Finest

Rated 1 out of 5 stars

I have tried to return the product i…

I have tried to return the product i purchased but the company has no returns policy.
The phone numbers listed are both unobatinable when you call.i have sent 3 or 4 emails and only been answered once
Very unsatisfactory, i will report to retail ombudsmen if i do not get any correspondence by tomorrow

March 3, 2021
ABN Finest Limited logo

Reply from ABN Finest Limited

Hello Ian

We have not received any returns request from you. Please kindly use our website contact us page and send us details of your returns.

We have 30 days returns policy and all returns are aimed to be processed within 24 business hours of returns.

Kind regards
ABN Finest

Rated 1 out of 5 stars
ABN Finest Limited logo

Reply from ABN Finest Limited

Hi Lukasz

We tried to contact you but there was no response.

We understand you have not received your order, please could you reply back to our email?

Thanks
ABN Finest

Rated 5 out of 5 stars

Happy with purchase

Happy with purchase. One little blip. After paying by PayPal which went through correctly got an email saying there was a problem with my payment. I forwarded on the payment receipt and received the order. Well packed, arrived in good time.

February 12, 2021

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