Abode Group (NW) Ltd Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, highlighting their excellent service. Many people appreciate the efficient communication and quick response times, making the overall process smooth and stress-free. Reviewers often mention feeling well-supported and informed throughout their interactions. However, some people were dissatisfied with the service, reporting a lack of interest from staff when making offers and concerns about the company prioritizing their own interests over the seller's. These customers also mentioned issues with delayed responses and feeling ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times. Customers highlight the speedy responses and quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the helpfulness and friendliness of staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Real Estate Agency

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

What a fabulous company to deal with

What a fabulous company to deal with, they really made the whole process stress free and I would highly recommend Abode. They listened, they understood and most of all always communicated with me. Special thanks to all but especially Sue.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Quick sale

Sue in Abode was recommended to us by a friend.
There was a lot of interest in the property we were selling and Sue handled the offers and negotiations in a most calm and efficient manner.
The bungalow was marketed on 28th Aug and the sale was completed on 30th Oct. All way beyond our expectations.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Moving from Somerset to Formby was a…

Moving from Somerset to Formby was a challenging experience, but the staff at Abode Formby , particularly Sue , were supportive, calm and professional throughout the whole purchasing process.
We are extremely grateful.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Abode

Using the services and expertise of Abode Estate Agency (Allerton Rd) we completed on the sale of our house in L25 last week.
We would highly recommend using this Agency. They were both efficient and friendly.
It can be a daunting experience selling your home but up until the point of sale, Lynn was there for us every step of the way, to support and advise. She was wonderful. We can’t praise her enough.
Other members of the team, including Amanda, were also helpful and would action requests or queries in a timely
manner.
Once our sale was agreed Ann, Sales Progressor, became our contact. Again Ann was extremely helpful, supportive and efficient. Ann kept us informed of progress and was always available to offer advice.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Selling withAbode

From start to finish Abode gave a wonderful service . Very friendly in approach . Viewings handled extremely well which led to fast sale. Always kept up to date with progress of sale . Would recommend Abode very highly to sell your property.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

House purchase through Abode, Crosby

I completed on a house purchase today through Abode Crosby branch and would like to complement Sam on his professionalism and great customer service. He was friendly and very helpful, making the whole process easier for me given that I live 100 miles away from Liverpool.

I highly recommend Sam and his team at Abode, Crosby. Thank you so much.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service, Kind, Knowledgeable Staff

We would really like to thank the whole team at abode crosby for helping sell our house. Special thanks to Sam, Helen and Rachael who were so knowledgeable from start to finish, with no question big or small too much to ask. Fantastic rates for your moneys worth, and Mark the photographer also did a great Job. Thank you all so much, would 100% recommend.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, helpful and supportive.

From Manager Mike’s initial appraisal of our home through to completion, Abode were excellent Estate Agents. The staff at Formby Branch, led by the wonderful Sue were supportive and informative, always returning calls and offering helpful advice. I would recommend Abode to anyone thinking of placing their property for sale and trying to negotiate the mass of Agents available. Thank you to all the team at Abode.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

A very professional company

After a very frustrating (and non-productive) time with another estate agent, I asked Abode to market a property for me. Very soon several potential buyers were found and Wendy Owen worked tirelessly with viewings and negotiations before eventually wrapping up a successful sale for me. I really wish I’d come to Abode 12 months earlier!
I was so impressed by the professionalism shown that I asked Wendy to sell another property for me and once again she handled this swiftly and efficiently, which led to another rapid sale. I wouldn’t use any other estate agent now other than Abode.

September 26, 2024
Unprompted review
Rated 4 out of 5 stars

Investment Sale

Introduced a buyer very quickly who was thoroughly vetted
As investment sale more complex but handled well by Wendy
Acted in a speedy & professional manner throughout
Introduced a good solicitor with experience

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Oustanding

Outstanding service. Incredibly quick and efficient. Just what you need when moving home. Made everything easy for us. Olivia was amazing, and went above and beyond to provide us with a super quick service. Feeling blessed to have had such a positive experience.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

We bought our new home through Abode. …

We bought our new home through Abode Estate Agent in Crosby.

Sam and his team were all excellent.

From the first time we viewed the property with Sue,until the day we got the keys.

Anne was a great negotiator at certain times of the process.

Sam was very professional helpful and nothing was too much trouble.

I would definitely recommend Abode to everybody who is buying or selling a property.

Thank you for making our property journey straight forward.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I highly recommend all the staff at Abode Crosby for their friendly but highly professional service in selling my property. They kept me fully informed right throughout the process and dealt with any issues without fuss. I can't thank them enough for the help they gave.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great and professional service

A big Thank you for Louise who help with our home. Her knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details and risks of our deal.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

What a great experience!

What a great experience from initial contact for viewing the property through to receiving my keys and moving in. Attention to detail, prompt replies to my queries, efficient no hassle process all provided by Louise (Crosby Branch). An organisation that actually cares about it's tenants. Would highly recommend them to anybody looking to rent.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth renting experience

I interacted Louise from Abode Crosby. She was very friendly and always replied promptly to my emails and questions. She made the process of completing the paperwork very easy. I will also highlight that both properties I visited were great.

August 15, 2024
Unprompted review

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