Abode Group (NW) Ltd Reviews 196

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, highlighting their excellent service. Many people appreciate the efficient communication and quick response times, making the overall process smooth and stress-free. Reviewers often mention feeling well-supported and informed throughout their interactions. However, some people were dissatisfied with the service, reporting a lack of interest from staff when making offers and concerns about the company prioritizing their own interests over the seller's. These customers also mentioned issues with delayed responses and feeling ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times. Customers highlight the speedy responses and quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the helpfulness and friendliness of staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Real Estate Agency

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rental through Abode

We have just rented out our house through Abode and have been extremely pleased by the speed and efficiency of the whole process. Louise was so helpful and professional. There was a clear time frame of events that were communicated efficiently and from start to finish Louise was easily contactable. The whole process went smoothly and we have no doubt that is due to Louise's professionalism.
We would highly recommend.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Louise was really helpful throughout…

Louise was really helpful throughout the whole process of renting our new home
We were kept updated and fully informed and any queries were responded to in a timely manner
Would like to thank Louise for being so helpful,approachable and kind

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

First time renters

We’re first time renters and loved working with Louise Latham, she was fantastic and ensured the process was smooth whilst making us both feel supported.

How quick she was in responding to emails and completing each stage of process was brilliant, she was massively attentive and was more than happy to respond to additional requests in a caring manor.

Louise was great in building our confidence with our first moving out experience.

July 30, 2024
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Thank you so much for your wonderful review, we will ensure Louise is given this fantastic feedback and hoping you enjoy your new home!

Rated 5 out of 5 stars

Professional Service

Delighted with the service that Abode (Crosby branch) provided to us. Especially Louise who is very professional and efficient within her role. She is a credit to the company and she has supported in restoring our faith into letting our property again after a very stressful, unsupportive experience with the previous letting company we used. Once again thank you to Louise.

July 31, 2024
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

What a great review, we appreciate your kind words and will ensure Louise gets this fantastic feedback! Hoping we can be of service to you again in the future.

Rated 5 out of 5 stars

Professional service

Impressive professional service from Louise (Crosby branch) in finding us new tenants for a local property. Made the whole thing hassle free. Would definitely use/recommend Abode again

July 30, 2024
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Thank you for your great review Francis, we will ensure Louise is informed of your kind words and we hope to deal with you again in the future. Take care!

Rated 5 out of 5 stars

Fantastic Service

Louise so was so helpful and could not do enough to help us with this rental and she made sure we were able to move in on the date we had said we needed to be in by.

July 26, 2024
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Thanks for your lovely feedback Robert and best of luck in your new home!

Rated 1 out of 5 stars

Crosby Branch Do Not Use

Crosby branch are appalling and so unprofessional. Lost a set of my house keys, no apology, actively selling another property to a couple viewing mine )caught on Ring Door bell), then the manager Mike, reduces the price of my property without telling me 🤬
In fact a set of keys was dropped off with Rachel on Friday 2nd August just after lunch. Witnessed by Sam

July 24, 2024
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Dear Trish, taking a look at your property we do not hold keys as viewing arrangements are dealt with via an alternative method. I have passed your comments to management and you will be contacted shortly to discuss any issues you may have and we can hopefully resolve them for you. Take care, Abode.

Rated 5 out of 5 stars

Helpful and useful

We have found them efficient and courteous. They deal with our tenant and ourselves honestly and fairly.

May 30, 2024
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Thank you for your feedback it is appreciated!

Rated 5 out of 5 stars

Considering selling a property, I recommend Abode

I found all the team at Abode to be professional, knowledgeable and helpful. They kept us advised on an ongoing basis, which is very important when trying to sell a property. I am happy to recommend Abode to anyone considering selling their property. I have sold many properties in the past and Abode’s service stands out as being better than most.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service fro Abode

Great Service from Abode from start to finish. sold my property within 3 weeks. I was given regular updates as to how my sale was progressing . Sonia and her team have been amazing throughout. I would certainly recommend Abode.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars

Excellent all round.
We can't praise Sue and abode highly enough. Professional and personal is always a hard balancing act. The constant updates, advice and support were very much appreciated.
The team at Formby handled the viewings exceptionally well.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service again

As has been our previous experience with Abode, we received a very professional and helpful service. Louise communicated well at every stage and took very good care with viewings and vettings. She also gave excellent advice. Very happy with everything.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Louise was very helpful

Louise was very helpful, communicated effectively which made the process easy for us, kept us informed right through the process of renting the house. would highly recommend Abode

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Louise was amazing

Louise was amazing. I was in a bit of a jam and needed to find accommodation quickly. She pulled out all the stops to get me into the property for a viewing the next day and I was able to agree a move in date following the weekend. It took a lot of stress out of my life as I was rammed with work at the time and this situation was not ideal but Louise came to the rescue. Thank you x

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Couldn’t recommend Abode’s Lettings team highly enough for anyone looking to rent a property in the Crosby and surrounding area. Louise has been outstanding handling our tenancy.. so efficient and professional and worked tirelessly to get everything turned around quickly as possible. She has been so thorough in making sure everything was completed on time and that we have everything we needed and she was in constant communication, which is so reassuring as a customer. Excellent service and can’t thank Louise and the team enough for helping us find the perfect home.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Abode , Amanda and Lynsey

Great work from Amanda and Lynsey, at Abode. A quick and easy tenant find, with attention to detail, from our requests. Easy to get hold of, (on the phone), which is a major factor for me. Would definitely use again.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Louise at Abode Crosby has been…

Louise at Abode Crosby has been brilliant in securing a new tenant in my buy to let property. She went out and valued the property the same day I called and always emailed and called me back immediately. Couldn't recommend Abode's services more. Thank you Louise.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, selling and buying a house is stressful but Abode team (Allerton branch ) has just been so efficient and quick to answer any questions. Very professional and helpful. Just want to say Thank you to the whole team and Hollie for being so approachable and such a pleasant person. Hollie is very knowledgeable and has made our journey feel so at ease by answering any questions without any hesitation. Definitely recommended Abode.

February 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look