Abode Group (NW) Ltd Reviews 196

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, highlighting their excellent service. Many people appreciate the efficient communication and quick response times, making the overall process smooth and stress-free. Reviewers often mention feeling well-supported and informed throughout their interactions. However, some people were dissatisfied with the service, reporting a lack of interest from staff when making offers and concerns about the company prioritizing their own interests over the seller's. These customers also mentioned issues with delayed responses and feeling ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times. Customers highlight the speedy responses and quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the helpfulness and friendliness of staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Real Estate Agency

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Estate Agents

Abode dealt with the sale of my old house and are dealing with the purchase of my new one. Throughout they have been friendly and helpful, particularly Sue Leonard, Stacie and Ann.

They kept me informed, were great at giving feedback from buyers swiftly and I feel they went out of their way to help with my new purchase.

I would definitely recommend them.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Amanda was great troughout the process…

Amanda was great throughout the process and assisted me in finding the best property for me. Amanda provided great guidance throughout and communicated effectively which made the process easy for me. I would use abode again in the future.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Approachable and respectful

Abode were really pleasant, approachable, respectful and helpful when we applied for and started our rent-to-buy tenancy. We all know estate agents tend to have a bit of a reputation, but I am pleased to say that in my experience, Abode have bucked the trend. Amanda at the Allerton branch was particularly helpful.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

The Number 1 Estate Agent in The North West

We appointed Abode Group (NW) Ltd for the sale of our property. We had the pleasure of meeting the Senior Negotiator Sue Leonard. She has helped us enormously in trying to secure us a buyer, her tenacity and personality go hand in hand. She has always made herself available for us, and we would recommend to anyone, if you have a property to sell or to buy Sue will do her endeavour best to work with you. You can count on her.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

We have just moved house ,our house was…

We have just moved house ,our house was up for sale with abode and we bought a house that was on sale through abode in formby Merseyside also. We were in contact with a lady called Sue Leonard and the process was seamless . From the start we have the photographs of the property done and they were fantastic! The support from Sue and Ann was constantly there and every query was answered. I would recommend this company to anyone, and I already have to a family member. The staff are genuinely helpful and understand the market and the best ways to approach any issues you have . Well done abode

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

5 star experience!

We dealt with Amanda when moving into our new property. Couldn’t be any happier with the service! Amanda was so accommodating, friendly and also professional. Upon move in, we had all the information we needed and no questions were left unanswered, she really did go above and beyond. Amanda also helped our friends and family find a property! I would 100% recommend Amanda to any landlord or tenant. Thanks again!

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Abode

The lettings ladies at the Allerton branch, particularly Amanda and Lynsey have been very helpful and efficient throughout the letting process. Now we are moving out they have helped us to expedite our move with prompt references. A special mention to Amanda, whose advice and assistance has been invaluable and thanks to her I am now on my way to being in a position to buy my own first property. Abode are thorough and efficient and repairs are undertaken promptly. I would not hesitate to recommend them as your landlord or estate agent.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amanda done everything perfectly and…

Amanda done everything perfectly and very quickly everything sorted within a month from applying to moving in,
Always responded to my emails and couldn’t don’t do enough always went the extra mile

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

A very happy client of Abode

Regular updated information, keeping me informed of all progress. I am reassured by the fact that Abode continually assesses the condition of my flat and ensures that a suitable tenant is found. I also find all communication from Abode staff very polite and informative.

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Helped sell our home quickly with warmth and professionalism

Not knowing what to expect when selling a house for the first time, Helen and Sue were very helpful and professional and able to communicate well between me and the buyer. No question was too silly and the house sold very quickly. The Estate agents showing people around my home where very friendly and warm and I can't thank all of the staff enough for helping us through this experience.

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service by Amanda

Fantastic service by Amanda, who is very friendly and polite. The rental process was very quick and straight forward. I would 100% recommend this company.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend Abode Group to anyone

I would recommend Abode Group to anyone! I used them both to rent out a property and sell. They were excellent in both areas, particularly Hollie (Sales Negotiator) and Lynsey (Lettings coordinator). Always clear communication, both working hard to suit my needs and quick to respond to any questions/queries I had. Fantastic service

January 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look