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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After 4 months stopped working…

After 4 months stopped working properly, watch constantly stops, line displaying seconds always behing a 5-6 seconds... That's the quality nowadays I guess...

January 10, 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Vlad,
Please contact our customer service at hello@aboutvintage.com, and we'll have a look at it. Your watch has a 2 year warranty, so no worries - we're here to help :)

Rated 5 out of 5 stars

About Vintage produces unbelievably…

About Vintage produces unbelievably striking watches ! This is a true value for money proposition without qualification.

Not only are the watches top notch, but so is their customer service team.
I recommend this company and their watches without hesitation!

January 7, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Scott,
Thank you for the kind review! We're glad that you're happy with both our watches and our customer service - that's definitely what we aim for :)

Rated 5 out of 5 stars

Amazing watches and customer service

They have fast delivery. There customer support is spot on with fast response and their watches are amazing -I have 5 and my wife is hooked also with three.

January 2, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear John,

ChatGPT said:
ChatGPT
Thank you so much for your kind words! We're thrilled to hear that both you and your wife are enjoying our watches - and owning eight between you is just amazing! Your support and enthusiasm mean the world to us.
Here’s to many more cherished moments with your collection!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. The product was exactly as shown. I purchased it with little time before Christmas eve, but arrived on time. Unfortunately I couldn't get the extra strap promotion they offered, as the one I wanted was not available. I wrote them this morning (Dec 27th) and within a couple of hours they responded giving me a discount code to benefit from the same promotion.

December 27, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Eva,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived on time for Christmas and that you’re happy with your purchase.

It’s fantastic to know our customer service could assist you promptly - it’s what we strive for!

Rated 5 out of 5 stars

Astonishing Customer Service

Amazing watch. But what was even more amazing? The customer service of course!!! It came up a need to return the first watch that I received and believe it or not I got a new one within 4 days, including the days of the returned one, and to notice that I live in Athens.
Great team in customer service..Special thanks to Nikoline and Katrine for their help!!!

December 18, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Georgios,
Thank you for your kind words and fantastic review! We’re so happy to hear that you’re loving your watch and had such a smooth experience with our customer service team.

It’s wonderful to know that our customer service team could assist you promptly and make the process seamless - even all the way to Athens!

Enjoy your new watch, and have a great day!

Rated 5 out of 5 stars

Great service watch arrived ahead of…

Great service watch arrived ahead of schedule. I’ve ordered 3 watches and very happy with them all.

December 12, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Peter,
Thank you for the kind review, and how nice to hear this!
Wish you a great day :)

Rated 5 out of 5 stars

1969 petite in gold/white

The watch is absolutely gorgeous, the ordering/delivery process was very smooth and easy; easy 5 stars

December 13, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Nick,
Thank you for your lovely review! We're glad that you are happy with your watch :)
Merry Christmas!

Rated 5 out of 5 stars

What more could you want?

Great products, easy shopping, super fast and reliable delivery and great comms and responsive customer management. What more could you want?☺️

December 16, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Martin,
This makes us so happy, thank you so much for the review :)
And Merry Christmas!

Rated 5 out of 5 stars

Quick shipping

Quick shipping, nice packaging

December 11, 2024
Unprompted review
AV86 logo

Reply from AV86

Quick review, nice review!

Thanks a lot, Emily :)
- and Merry Christmas!

Rated 5 out of 5 stars

Feel treated with importancy

I like the design and concept of watches that are special but affordable for everyone.
I'm also satisfied with realization time - ordered on Saturday, received on Tuesday.
Well done!

December 3, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Adam,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the design and the quick delivery of your watch. It’s fantastic to know that our watches are meeting your expectations.
We truly appreciate your support and hope you continue enjoying your watch!

Rated 2 out of 5 stars

You said that the shipping mas free

You said that the shipping mas free, and that is not true.

Fed Ex Charged mi $ 1248.79 Mexican pesos.

That is not very honest.

December 6, 2024
Unprompted review
AV86 logo

Reply from AV86

I’m sorry to hear about the unexpected customs charges.
As noted in our policy, for countries outside the EU buying items ex. VAT, customers are responsible for paying import taxes according to their specific country’s laws. This means that, while you paid the full amount for your order, any additional customs taxes are handled directly between you and your country's customs authorities. You can read more here:

https://aboutvintage.com/pages/shipment-returns

If you have any further questions or need assistance, please contact our support at hello@aboutvintage.com.

Rated 5 out of 5 stars

Obsessed with this watch

Obsessed with this watch! Paid for the expedite shipping and it came right away. Will definitely be buying more.

December 7, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Joann,
Thank you for your kind review - that's so great to hear! See you soon, then :)

Rated 1 out of 5 stars

received without attending engraving

I ordered the watch as a gift for someone and asked for the free name engraving, the watch arrived without the engraving

December 6, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Riyadh,
We’re currently in dialogue with you through our customer service team and are actively working to resolve the issue with the missing engraving. We’re awaiting your response and look forward to assisting you further to make sure everything is taken care of.

Rated 5 out of 5 stars

Epic customer service!!!!

A prime example of what customer service is all about , I had made an order for a limited edition peice but because it was on demand I forgot to add an engraving request however they spared no effort in making sure I have received a another engraved case free of charge

A special thanks to Nikoline and Asajas for thier Efforts!

December 6, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Hatim,
Thank you so much for your incredible feedback! We’re absolutely thrilled to hear that you had such a positive experience with us. We always strive to go the extra mile for our customers, and we’re so glad that our team could assist in ensuring you received the engraved case just the way you wanted.
Your kind words mean a lot to us, and we’re grateful for your trust in our service.
Thanks again, and enjoy your limited edition piece!

Rated 5 out of 5 stars

Great watch brand

Exceptional watch, reduced to the essentials. Excellent service! Great watch brand.

December 5, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Marco,
Thank you for the kind review, we really appreciate this! :)

Rated 5 out of 5 stars

Everything was great!

Fast delivery! Very nice packaging and very nice box! The product looks very valuable at first glance! I hope that giving it as a gift is as fun as ordering it :)!

December 4, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much for your wonderful review! We’re thrilled to hear that everything went smoothly from the fast delivery to the packaging and the watch itself. We’re sure the gift will be just as exciting to give as it was to order - if not more! 😊
We hope the recipient loves it as much as you do, and if you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us, and enjoy the fun of gifting! 🎁

Rated 5 out of 5 stars

This is my sixth watch from here

This is my sixth watch from here! The quality is always great! I received it in just two days! Thanks to About Vintage for giving me such a great opportunity to enjoy my life!

December 4, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much for your kind words and for being such a loyal customer! We’re thrilled to hear that you’re enjoying your sixth watch, and we’re incredibly grateful for your continued support. It means the world to us that you're happy with the quality and fast delivery!
We’re so glad we could be a part of your journey and help you enjoy life with our watches.
Thanks again, and we look forward to serving you for many more years to come!

Rated 5 out of 5 stars

Τop watches of exceptional quality

Τop watches of exceptional quality. I purchased the 1815 model and was thoroughly impressed. The package arrived in Greece within two days and made an excellent impression as a gift. I highly recommended About Vintage watches and I will certainly make additional purchases in the future!

December 3, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Mando,
Thank you for your kind review! We will look forward to your future purchases :)

Rated 5 out of 5 stars

Feedback on 1968 Mechanical Black Gold Edition

I recently purchased the 1968 Mechanical Black Gold Edition watch, a brand I was unfamiliar with until I came across it on social media. Intrigued by its elegant design, I decided to give it a try—and I couldn’t be happier with my choice.

The watch arrived remarkably quickly, within just two working days. It came in a beautifully crafted wooden box, adding a premium touch to the unboxing experience. Additionally, it included an extra black crocodile leather strap, which was a delightful bonus.

This mechanical watch not only performs flawlessly but looks even better in person than it does in the photos—a rare and pleasant surprise. The intricate detailing, combined with the elegant engraving of the city of Copenhagen on the back, exudes sophistication and timeless charm.

Both included straps are of excellent quality and enhance the overall appeal of the watch. The ability to swap straps effortlessly using the manual pull-tab system is incredibly convenient, eliminating the need for specialized tools.

I am thoroughly satisfied with this purchase. From the stunning aesthetics to the practicality of the design, this watch has exceeded my expectations. I am confident I’ll be purchasing from this brand again in the future. Highly recommended!

October 28, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much, Thibaut, for your thoughtful and detailed review of the 1968 Mechanical Black Gold Edition!

We’re absolutely delighted to hear how much you’re enjoying your watch and that it exceeded your expectations in both design and functionality. It’s wonderful to know that the unboxing experience, with the wooden box and extra strap, added to the overall enjoyment of your purchase.

Your comments about the craftsmanship, the engraving of Copenhagen, and the ease of swapping straps truly mean the world to us. We strive to create timeless pieces with practical features, so it’s incredibly rewarding to see this reflected in your experience.

We’re thrilled to have you as part of our community and look forward to welcoming you back for future purchases. Thank you for your kind recommendation!

Rated 5 out of 5 stars

I received the watch this morning it’s…

I received the watch this morning it’s an elegant piece of time, quick delivery surprisingly. Its a uniquely designed piece of art. Looking forward to see more watches with unique designs . So happy with my time piece.

December 2, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Dharmest,
Thank you so much for the kind review! We're glad that you're happy with your watch :)

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