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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Bought a watch

Bought a watch
Great deal on. Black Friday
But charged £68.00 Tax
Will not purchase again
Very disappointed

November 27, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Mac,
I’m sorry to hear about the unexpected customs charges.
As noted in our policy, for countries outside the EU buying items ex. VAT, customers are responsible for paying import taxes according to their specific country’s laws. This means that, while you paid the full amount for your order, any additional customs taxes are handled directly between you and your country's customs authorities. You can read more here:

https://aboutvintage.com/pages/shipment-returns

Unfortunately, we are unable to refund any duties or taxes, as they are not collected by us. I understand this can be frustrating, and I appreciate your understanding.

If you have any further questions or need assistance, please don't hesitate to contact our customer service at hello@aboutvintage.com

Rated 5 out of 5 stars

Good minimal watch.

Everything arrived even earlier as promised. Only 48hrs. From Denmark to Spain.
The watch and packaging is great.
Design and accuracy of the watch is perfect.
I certainly recommend it.
If you want a watch different from the average,with perfect finishings and solid at the same time do not
hesitate and buy yourself this watch. Its a pity there no blue ICE-BEZEL with white background like the
quarz limited version, If you ever made one alike with automatic movement I'll surely buy it. The only not excellent point I would mention is that the Lumen is not intense, but it work just fine. A minor thing after all.

November 29, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your order arrived so quickly and that you're happy with the design and craftsmanship of your watch.

We truly appreciate your feedback, and we'll certainly take your comments into consideration for future designs.

Thank you once again for choosing our watch, and we hope you continue to enjoy it for many years to come!

Rated 1 out of 5 stars

Prices on their site are excl. VAT!

I was ready to order a 1815. I do think it's a very nice watch. But.....: just before payment a higher price appeared. I asked them via email what was happening, since I live in Europe. They replied quickly. Guess what: their consumer prices, as published on their (BtoC) website are without VAT! Very strange, and they don't mention it. They call themselves "transparent". I call it an unpleasent surprise. For me a reason not to buy. So sorry, since their watches seem to be oké.

November 30, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for sharing your feedback. I’m sorry to hear about the confusion regarding the pricing on our website.

To clarify, when purchasing through our EU site, VAT is already included in the displayed prices. It’s possible that the VAT was added because a different region was selected during your browsing. This could explain the price change you noticed before payment.

I’ve reviewed the situation and can see that you received an incorrect response from our customer service team earlier. Please accept our sincere apologies for this oversight. A corrected response has now been sent to you, which should address the issue properly.

We value transparency and deeply regret any inconvenience this may have caused. Please don’t hesitate to reach out if you have further questions or need assistance placing your order.

Rated 5 out of 5 stars

Great!

Wow! What a gorgeous watch. Love the quality and the engraving was a special touch. My husband is going to love this at Christmas.

November 20, 2024
Unprompted review
AV86 logo

Reply from AV86

What a great Christmas gift, and thank you for letting us being a part of this special day :)
Merry Christmas!

Rated 5 out of 5 stars

About Vintage 1956 diver watch review:

About Vintage 1956 diver watch review:

I bought the 1956 diver watch with the signature bracelet in offwhite and Navy colour. The watch is beautifully made and I got tons of complement from it. It's a nice vintage design, and the 41mm case size wears nicely on my 16.5 wrist. The only complain I had if I am nick-picking was that the bezel was about half a mm off the indices marking.

I raised the concern with the customer service, and Nikoline from About Vintage was a pleasure to deal with. She addressed my concerns promptly and offered to send a replacement watch free of charge for an exchange.

Overall, I was very happy with the purchase and the experience, and will wholeheartedly recommend this watch brand to anyone looking to add a nice looking watch to their collection.

November 21, 2024
Unprompted review
AV86 logo

Reply from AV86

Dear Kevin,
Thank you so much for your kind words and for sharing your experience with us! We’re delighted to hear that you love your 1956 Diver watch and that we were able to assist you promptly.

Your compliments mean a lot to us, and we’re thrilled that the watch has become a standout piece in your collection. We always strive to provide both quality products and excellent service, so your feedback is truly appreciated.

We look forward to serving you again in the future!

Rated 3 out of 5 stars

Missing name back side of the watch

First os all I paid extra fees for delivery which was not written in the website, secondly I received the watch in good condition however my name was not written back side of the watch

Regards

November 21, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for your review. I’m sorry to hear about the unexpected customs charges.
As noted in our policy, for countries outside the EU buying items ex. VAT, customers are responsible for paying import taxes according to their specific country’s laws. This means that, while you paid the full amount for your order, any additional customs taxes are handled directly between you and your country's customs authorities.
Regarding your name on on the watch, please send us an email to hello@aboutvintage.com, and we'll assist you with the missing engraving.

Rated 5 out of 5 stars

Excellent !!

Smooth transparent transaction. Updated information and product as advertised. Strong work !!

November 19, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much! Appreciate this :)

Rated 5 out of 5 stars

Very quick international shipping

Very quick international shipping, engraving looks amazing and the watch itself is beautiful! It’s a Xmas present for my husband so I can’t speak about the quality of the watch itself since he would have to wear it for some time but so far very impressed with the look of the watch!

November 13, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for letting us being a part of your Christmas, and what a lovely gift! Hope he is going to love it :)

Rated 5 out of 5 stars

They send a new watch

They send a new watch, after a failed reparation. Great customerservice!

November 1, 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Willem,
Thank you for your review! We know when we fall short and when we need to make things right. Thank you for your understanding and for receiving our service so well.

Rated 5 out of 5 stars

About Vintage 1960 watch

First the watch is beautifull.
I orderd it last sunday en tuesday at noon the watch was deliverd.

Now enjoying the watch.

October 22, 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Charich,
Thank you for the kind review! We appreciate this a lot. Have a great day!

Rated 5 out of 5 stars

Wonderful watches

I love the classic style and fit of the watches. I get compliments on the two I have weekly. The website is also easy to use and every thing arrives briskly when ordered.

October 7, 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Alex,
Wauw, that's so nice to hear! Thanks for letting us know, and for the nice review!

Rated 5 out of 5 stars

Abundant information

Clear, veracious and abundant information about the order till the arrival.
One suggestion: to inform that Brazilian customers will be submitted to taxes (couriers costs included).
I've paid an extra watch of them.

October 3, 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Luiz,
Thank you for the nice review!
We already inform about this in our FAQ and our Policy, we apologize if this is not clear enough.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, I would happily recommend this brand to anyone.

September 24, 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Ákos,
Thanks a lot, we really appreciate this! :)

Rated 5 out of 5 stars

Beautiful watch and quick shipping

Such a gorgeous watch! Bought it for my fiancé to mark 20 years of being together and it came just in time for our wedding!!! I’m very impressed at the quality of the watch and how quickly it shipped to us, even with the custom engraving.

September 27, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much for the fine words, and happy 20th anniversary! :)

Rated 5 out of 5 stars

One awesome timepiece

Man this is one awesome watch, I fell in love with this timepiece the first time I saw it, then with the extra watch band made me fall for it even more. The exceptional service and attention to detail made this one perfect purchase.

September 24, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you so much for the nice words, it means a lot! We hope we'll see you again :)

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