Aberdeen Reviews 182

After many years with standard life, my savings was moved to abrdn. What a shambles. Cannot access my account online, have made several complaints. This has been going on since at least February this year. Have decided to close my account and get my money from abrdn but even that is proving difficult. Would not recommend at all.

Follow up. The offer made to reach out and resolve the issues was a lie. I never heard from them. I have since moved my savings.

Bad company!always flagging my review.yes you all should know about the company recently posted by Rodrianna they helped me get back my lost money from this company

I have an equity saving ISA which was originally opened several years ago with Standard Life. Sadly Aberdeen Asset mangement took over the management and administration and I have spent more than the last three months trying to login to repeatedly get an access denied message. I have spoken to them several times and they reassure it's a problem clitch their end and will be sorted shortly. Three months on and still not resolved so I have decided to move the equity isa to another provider - I should have done so a long time ago when it moved th ABRDN.com I have to write to request details as I obviously cant see to do this online - maybe that's their strategy to try and keep customers? Any way my advice would to to use another manager their systems simply aren't up to it and their priorities are clearly else where to.

Crooks.
I think that sums them up.
After more than 20 years with Standard life, then the S..t hits the fan.
They have many many different address, many many different companies using the same name, all registered in the same building but deal with slightly different aspects of your hard earned cash.
My advice, dont even go there. And I wont charge you for that, unlike ABRDN.
I write this today, but this has been my experience over that last two years.
I wont give my entire Wrap number, who would?
They know exactly who I am, unless they have many customers they treat this bad....I'll just let that sink in...

Very difficult to deal with / contact.

There appears to be no app available to allow a modern interaction between this company and its clients. What modern companies of this type don't have an app?

As usual the website just asks me to wait and goes no further. Really? Is this the best they can do? Whoever manages their IT should be fired.

Don’t bother applying for a job here. Invite you for an interview - chase to see you are attending, then don’t even have the common decency to advise you of the outcome!
Shouldnt be surprised after reading all the other negative reviews about the company in general !

I have had an ISA with Standard Life for many years which I can no longer access since they changed over to Abrdn. I was sent an e-mail late last year saying I would receive their new portal login details within 28 days but after several months I have received nothing. I have called them twice and both times they person just told me they would resend the link and it was my issue for not receiving rather than them not bothering to send it in the first place. Both times after these calls nothing has been received so rather than going through this again I’ll be moving my investments elsewhere to somewhere I can actually have access to, I have already missed out on making any ISA investments for last year due to my account being inactive from December.

I would advise anyone to avoid doing business with this company, it’s a competitive industry with numerous better and caring companies out there.

Actually quite good service. Wanted to sign up for online services and phoned up and the person on the other end talked me through and very patient.
Have been using online and so far so good. All accounts intact and seems easy enough to add and withdraw funds.

abrdn make it quite clear that they do want to talk to their customers/investors. With wrong contact numbers for help (discovered after 30 mins wait) Then yet another long wait for someone to answer on the correct number, and then the pre-recorded info message breaks up during your long wait :-(
If you're looking for good service from a company that is looking after your money...look elsewhere.

Abrdn have been going sadly wrong for some time.

I recently had a review carried out by my adviser and we agreed my transfer from a bond. It took 4 months for me to get a letter confirming it and a further month for a payment, after much chasing on my part.

They're more interested in their change of name and mergers than they are about customer service I am afraid.

Since the breakup with Standard life the platform has lost its way and identity and delivers poor service at higher costs

This is a follow-up to my previous review of ABRDN. As I said in that review I intended to move my funds to another provider, which has now completed.

The transfer was handled by the new provider and, to be fair, all went well and was completed quite quickly.

The new provider gave regular updates of the transfer progress but I received absolutely nothing from ABRDN. I have no idea what security checks are carried out in the background but would have expected for ABRDN to check that it really was me requesting the transfer. I’ve also received no confirmation from them that my account has been closed.

All I can say is that I’m happy to be rid of ABRDN.

AVOID
Awful company, would give zero if it would let me! Trying to access my statement and it says my email address and date of birth are incorrect. I phoned their customer services - who are in India, I couldn’t understand a word the lady said so decided to ring later, after waiting 25 minutes for a reply I got through to India again, I just about understood her when she said my account was locked because my date of birth was incorrect - I definitely haven’t changed that. I am now trying to withdraw my money without success as I am still blocked. Avoid this company if you can.

Terrible service from this company that is trying to play with the big boys but cannot hack it, Oer 30 minutes to answer the phone, then after intense interrogation get put through to the wrong department who refuse to help saying you must call again. Trying to phone this company twice in one day is soul-destroying. In addition, their website is not current and trying to access the information needed online is impossible.
I have been trying for over two weeks now and their help and assistance is nonexistent. Do not use this company.

After my mother died I inherited 2 Standard Life WRAP bonds. A request for transfer of names was submitted early January. It has taken 83 days and innumerable calls and emails to and from Customer Services, the Legal Team and the Risk Team to inform me that I need to apply for Probate as the limit for SL is £75k. Was it incompetence or something more sinister that results in them holding a large sum of money for this length of time and now further time for Probate to be granted. An email to the CEO bounced back as his inbox does not accept incoming mail and a letter sent to the Head Office in Dublin, sent registered post, could not be delivered as nobody was available to sign for it !!
What kind of company is this ?

I am attempting to cash in two ISAs which me and my wife hold, transferred to abrdn from Standard Life without my knowledge. I first rang them at the beginning of Feb and was told I needed to provide cetificated copies of a bank statement and both driving licences. Emailed them with the documents on Feb 27th, heard nothing for three weeks, finally rang them to find out what was going on and was told my request was in a queue. On April 10th I received an email requesting that my wife ring abrdn to confirm her wishes. After waiting nearly an hour on the phone I finally got through, had to wait a further 10 minutes while the call handler sought advice, got transferred to another handler who told me they had no information regarding my wife's request and that she needed to write a letter stating her wishes. This we have done and await further communication from abrdn.

I can only confirm the ratings of many other reviewers who have given this company one star and if you are thinking of investing with them, DON'T. Their customer service is appalling.

Like many other reviewers my stocks and shares ISA was transferred from Standard Life to Abrdn. I was very sceptical at first as I've been a happy customer of Standard Life for a long time. I spoke to Standard Life about it and they said they had been working as one company for a while, but have now split, so my understanding is our funds were always partly from Abrdn anyway. I called to chase my log on details and the guy I spoke to said he didn't know how long it would be as they were having teething problems with the move. Again, I was sceptical of this and a bit worried. But within about 3 weeks my log on details arrived and I have had no problems since. In fact, my Abrdn log in is actually much more informative than Standard Life's and a much nicer platform. It seems like their communication with the move wasn't great which has meant quite a few bad reviews. But for me, so far so good.

Collapse of on line system in February. Now April and no progress. Nobody answers the phone. The changes implemented were only for their benefit - they don't give a damn about their customers DON'T USE THEM.

Like many other reviewers, I had investments with Standard Life which were transferred to abrdn. I was sent an email saying that I would shortly receive instructions on how to access their client portal. Two months later and nothing had arrived, so I phoned them. I had to wait about 20 minutes to get through but eventually spoke to a helpful person who told me I should shortly be receiving an email with the instructions. No email arrived and so I checked my junk email and there it was - could this be the same issue as others are experiencing? Right-clicking on the email and selecting first 'Not Junk' and then 'Never block senders domain' got me round the problem and I was able to successfully access the client portal.
I was originally going to give a 1* (like most others), but there are some positives to this experience, for example the helpful person who (re)sent the email instructions (even though I didn't initially receive it) and actually once you do get on the portal there is much more useful information there that was not on the Standard Life site, for example unit prices to 4 decimal places which on the SL site I had to calculate from the value and units.
On the negative side I did have to wait a long time to get through and WHY don't abrdn respond to negative reviews where maybe the could suggest checking the junk folder.