Extremely difficult to contact them Standard communication not considering what you paid for (we paid for (i) parking and they told us this is not included, contact the owner (ii) cleaning and g... See more
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See what reviewers are saying
If I could give a minus figure for Abritel/Vrbo/expedia or whatever name they currently choose to use that would still not be low enough. From a host's point of view they are a waste of time.....webpa... See more
I've always used Airbnb but wanted to try something different and booked on VRBO, which is owned, apparently, by Abritel. Big mistake. The apartment I rented charged extra fees for things like towels... See more
This company is wasting everyone's time and should be driven out of business as quickly as possible. As a current host, I will never use this company again because they DON'T PAY. The GUESTS also sa... See more
All went fast and well!
January 11, 2019
Unprompted review
Pas contente car on croit réserver…
Pas contente car on croit réserver quand on valide, et le lendemain on nous annule
January 11, 2019
Unprompted review
Reply from L’équipe Abritel® - HomeAway™
Bonjour,
Je suis navrée de lire que vos réservations ont été annulées par le propriétaire.
Je vous confirme qu'en cas d'annulation de la part de celui-ci, vous devez être remboursé à hauteur de 100% du montant réglé. Sachez que vous pouvez voir depuis votre espace vacancier si le propriétaire a bien lancé le remboursement.
Une annulation faite par le propriétaire impacte négativement les performances de son annonce et ceci a été mis en place pour préserver la bonne expérience des vacanciers sur Abritel. Vous pouvez également contacter notre service client afin que l'on fasse la vérification avec vous.
Le service client par Chat ou téléphone via la rubrique "nous contacter" de la page aide abritel : http://aide.abritel.fr.
Cordialement
Sophie
Site simple, efficace et rapide.
January 4, 2019
Unprompted review
I made a reservation for a studio in…
I made a reservation for a studio in Amsterdam that was online and I got than the message from the owner that he was still adjusting his prices. So my reservation got a much higher price. I refused the reservation. But I think this is not correct and that a home must only go online when the prices are fixed.
January 3, 2019
Unprompted review
Reply from L’équipe Abritel® - HomeAway™
Bonjour,
Premièrement je vous remercie d'utiliser le site Abritel pour votre recherche de location de vacances, et je suis désolée d'apprendre que les tarifs n'étaient pas à jour sur l'annonce sélectionnée.
Les propriétaires possèdent un compte en ligne depuis lequel ils renseignent leur annonces, leur disponibilités, leur tarifs et depuis lequel ils gèrent les demandes de vacanciers et de paiement qu'ils reçoivent.
Je peux vous assurer que nous les relançons régulièrement à ce sujet et que nous les pénalisons lorsque ce n'est pas fait.
Nous avons conscience qu'il est plus que désagréable de passer du temps à solliciter des annonces et d'obtenir des informations incorrectes, c'est pourquoi je vous invite à le signaler aux conseillers de notre Service Clients par Chat ou téléphone via la rubrique "Nous contacter" de la page aide : htttp://aide.abritel.fr. Ils pourront rappeler au propriétaire nos conditions générales d'utilisation.
Le Service Client est joignable gratuitement. Il est disponible tous les jours et 24h/24 depuis la rubrique Aide en cliquant sur "Nous Contacter". Voici le lien vers la rubrique Aide : https://aide.abritel.fr
Je vous souhaite une belle fin de journée.
Cordialement.
Sophie.
Transaction au top !
Site clair,réservation facile à faire....je recommande vivement !
January 3, 2019
Unprompted review
Simple et rapide.
January 3, 2019
Unprompted review
Bonne description des locations
Bonne description des locations , facilités , super ...
January 1, 2019
Unprompted review
👌 très simple merci
December 27, 2018
Unprompted review
Location conforme à la description et…
Location conforme à la description et démarches réactives et sans surprise .
December 21, 2018
Unprompted review
great service and team
great service and team, appreciate the clarity of the web site.
December 20, 2018
Unprompted review
I would like Abritel changes...
There are houses/appartments that don't have photographs, and the owners don't answer... It mskes us loose a lot of time!You should not offer these places in your web page.
Besides, owners pull prices up when there are visits in their pages, in a few days. It's not fair
December 14, 2018
Unprompted review
Calm, relaxing and pleasant
I enjoyed being there. I would definitely recommend it to anyone
December 13, 2018
Unprompted review
Hyper pratique
Hyper pratique, simple et sans mauvaise surprise .....
December 13, 2018
Unprompted review
Vite et efficasse Merci
December 6, 2018
Unprompted review
Simple et rapide
December 6, 2018
Unprompted review
simple rapide efficace
December 5, 2018
Unprompted review
Facile à faire
Facile à faire
The reservation process was easy to do. Response was prompt - within 24 hours as promised.
November 29, 2018
Unprompted review
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