L’équipe Abritel® - HomeAway™ Reviews 15,041

Rapide, très simple, efficace

As usual easy to use and good selection of accommodations.

Site performant et efficace mais prestation chere : environ 400 euros pour faire une reservation , excusez du peu !!!

Very user-friendly and straightforward, nice visual design

Quick feedbacks, easy to reach in case of problems

I am English and speak a little French only.
I have recently booked a rental house with you for next summer.
As all the booking documents are in French and everything appears to be on line ie there are no tel numbers to talk to someone to get help.
I find this very unsatisfactory as I would like to get some more information re my booking and have paid a large sum as a deposit but have no way of contacting you
Judith Kinder

I have contacted the owner by phone and after explaining that it has 1 more hour to accept or reject our reservation. Without any professionalism and remorse of the fact we invited friends over, she told me the dates aren't available, and thats all, we cannot do anything else.
It's very unprofessional of it's part as It blocked our time for 23 hours. Needless to say all other options we had before, were all taken, so It caused us a very big inconvenience.
Because of this behaviour I had to seek on other sites and of course for other regions, as the offers were gone.
As it's my first experience, I will abstain from further comments, and I'll try another time, when I'll find offers just to make a final opinion on their clients.
Now I noted 1 star, for the behaviour of the property owner, not the site or their support which was ok.

We got a cancelation from the owner and do not get the money back. We asked the support from Abritel but very low support.

Pour une première location sur le site , bien,facile, informations claires, interface fonctionnelle.On attend de voir sur le lieu si conforme aux descriptions.

facile d acces simple par contre je n ai pas eu de réponse a mes demandes

Bon contact , traitement rapide.

The site is fine, but you have to be aware of certain things like overbooking. I travelled last week to the US, I reserved a room with Abritel. The owner of the room-apartment I reserved was overbooked. Therefore, the site accepted my reservation and charged my credit card, but the owner cancel my reservation the same day explained that she was overbooked. Of course, they did reimbursed the fees, and I had to go to a lengthy process with the owner to have my reservation back, and end up sharing the apartment. Therefore, I would recommend precaution about these reservations.
I think that the site MUST do a better job to check for these details that are extremely important.
Second thing I am not too happy about it, but I believe the site probably will not have much means to know about it, so I won't blame the site, is the properness of the places they advertised. The room was not clean, It has an strong smell, and it was very poor maintained. The owner has her own dog sleeping with her in the room, and she did not even has new sheets to offer me. The host was fine in general, but she was more interested to charge her money than attend her invitee's needs. I think the site MUST check hosts better for the lodging they are offering, specially when you come from overseas, and you don't know really what to expect, or if you will have availability to get something else immediately. I was coming with a cat, therefore, it was very difficult for me to change for another reservation, and I felt very uneased when the owner cancelled my reservation because she did not know she was overbooked, and the site do not know about it.

Dear Abritel,
Please improve the accuracy that you ask to the owners regarding the displayed prices versus how much they really ask: I had negative experiences on that matter in different countries and years, so I believe you have to do something about this. Also, do something about the hidden costs which are reveal by the owners only after booking and advance payment: it should be display on the announcement the clear additional costs with final cleaning, house linen rental, parking, wi-fi or a/c. Thank you.

No es posible reserver apartm .impossible reserver no recive solucitudes