Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more
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Absolute Domestics is a great company to work with, they provide easy to use apps for both the client/ work side of things and the payment process. You don't have to advertise, pay additio... See more
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Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more
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Absolute Domestics have been marvellous and the sent a wonderful cleaner. After she has been the house looks great and it is such a great feeling seeing the house look so good. Chris
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Company details
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Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.
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4.2
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2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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Disappointed at being misled
Nikita did a good job with the tasks she undertook. Unfortunately, however, though I had specifically asked for the 2.5 bathrooms to be cleaned, in addition to vacuuming and mopping (no general dusting or kitchen), she hurried away without telling me she hadn’t cleaned the family bathroom. I felt we were short-changed on our 3 hour spring clean anyway, but to then discover that one bathroom had not been done seemed sneaky and dishonest. After about 2+ hours, I had asked Nikita how she was going and she indicated that she was going well. If there was likely to be a problem, she had ample opportunity to let me know that she was unlikely to be able to complete the tasks assigned and I would have re-prioritised the remaining jobs. I stress that other cleaners have managed to clean our always tidy 4 bedroom, 2.5 bathroom house in 3 hours without a problem, and I do not believe that my expectations were in anyway unreasonable. I am extremely disappointed. Conversations with the company afterwards did nothing to satisfy my concerns and I won’t use Absolute Domestics again.
April 9, 2024
Unprompted review
Reply from Absolute Domestics
Hi Rosalind,
Thank you for sharing your feedback with us. We sincerely apologise for any part of the service that did not meet your expectations.
From your review, we understand that while the cleaning tasks Nikita completed were done to a high standard, the family bathroom was unfortunately not addressed as expected. We appreciate the effort and quality Nikita brings to her work, and we're glad to hear that her performance on assigned tasks was satisfactory.
We would like to clarify that in some cases, the time allocated may not be sufficient to cover all the requested tasks. It appears there was a misunderstanding regarding the scope of work that could be completed within the timeframe you had permitted.
Please rest assured that it is always our intention to deliver complete transparency and honesty in our services. We regret if the omission of the family bathroom felt otherwise. Our goal is to ensure you are informed and in control of prioritising tasks as needed, and that enough time is allowed for the full scope of work to be completed - this is reiterated in the booking confirmation email received once a cleaner is assigned to your booking.
We value your feedback. Unfortunately, given the circumstances, we cannot offer a return cleaning for the areas not covered due to the initial time constraints. Once again, we apologise for any inconvenience this has caused.
Regards,
Absolute Domestics
Damaged my Fridge
Had a house cleaner do a spring clean. Talked about how caustic the oven cleaner was. Wiped out this caustic chemical, then leaned against my fridge door to clean the wall beside it. Now I have a BURNT handprint on my fridge door, eaten through the steel, and apparently it’s NOT due to the cleaner because she said she didn’t lean up against the fridge. Considering I SAW her do that, are you calling me a liar Absolute Domestics? Also put BLEACH in my showe after being told twice we couldn’t have it due to a septic system…
Edits to respond to YOUR reply;
The tradesperson in question was a LANDSCAPER who only came inside to use the toilet, nowhere near the fridge. They did not complete any work inside the house, therefore the assumption that they may have caused any damage to my fridge is absurd. You also did not ask for clarification around this, nor did you mention it in any of our correspondences.
In the incident report you asked me to send I clearly stated I had seen the cleaner lean against the fridge to wipe down the wall.
Once again, disgusted.
March 20, 2024
Unprompted review
Reply from Absolute Domestics
Hi Sarah,
We're truly sorry to hear about the incident with your fridge and the concerns you've raised regarding the use of cleaning products in your home. Our goal at Absolute Domestics is always to provide high-quality, respectful service, and it's clear that this situation has not met your expectations, for which we sincerely apologise.
We understand your frustration, especially concerning the damage to your fridge. Based on the information provided in your initial email, it appeared that there was some uncertainty about the exact cause of the damage. In the initial email we received, you had advised:"I am assuming that when the cleaner was cleaning the walls beside the fridge, she may have place her hand there while she had chemicals on her hand". Based on this, it is our understanding that you did not witness the cleaner lean against your fridge.
We took your concerns seriously and immediately followed up with the cleaner to understand the circumstances. The cleaner has assured us that they were cautious with the use of cleaning products around your appliances and furniture, and denied leaning against the fridge with any harmful substances on their clothing or gloves. It's also been noted that there were other tradespeople in your home at the time, which introduces the possibility that the damage might not have been caused by the cleaner.
Regarding the use of bleach, we've addressed this issue directly with the cleaner, reinforcing the importance of adhering strictly to homeowners' preferences and restrictions, especially concerning septic systems. We are committed to ensuring this misunderstanding does not occur in the future.
We take matters of property damage very seriously, but without definitive evidence such as photos of the fridge before the service or more conclusive proof of how the damage occurred, it's challenging for us to proceed with a claim. This stance is not about disbelieving your account but rather adhering to a policy that requires clear evidence to take corrective actions.
We are committed to understanding your perspective fully and providing a resolution, provided you have additional evidence to substantiate your claim.
Regards,
Absolute Domestics
Edit in response to the additional information provided in your edit/response:
Hi Sarah,
We received a report from the cleaning contractor who indicated that the tradesperson was present in your home, actively engaged in work within the kitchen area, specifically measuring the oven.
The incident report sent to you for completion requested supporting evidence, i.e. additional documents or photographs of the item before the damage occurred. This evidence would help verify that the damage was recent and directly caused by the cleaning contractor.
Although you mentioned in the report that you saw the cleaner leaning on the refrigerator, this statement differs from the initial information we received via email when you initially reported the damage.
We have in writing in your initial correspondence with the Agency regarding the damage: "I am assuming that when the cleaner was cleaning the walls beside the fridge, she may have place her hand there while she had chemicals on her hand." this indicates that you are unsure of how the damage occurred and did not witness it occur, contrary what was written in the incident report. Given this discrepancy and the absence of corroborating evidence, we are unable to move forward with your claim.
Regards,
Absolute Domestics
cleaner unreliable. appears this comany is unrealiable
i made a request request for a cleaner though domestic clean. there name was thant sinn
i had one missed call and when i called back i was ignored
the day before i thought my clean was suppose to happen i texted asking if i they were coming and all i got was nope.
if you deiced to use this serive dont use thant sinn
April 7, 2024
Unprompted review
Reply from Absolute Domestics
Hi Liv,
I'm sorry to hear about your recent experience with our service and specifically with Thant Sinn. It's clear that we didn't meet the standard of service you expected and deserve. Please accept our sincere apologies for the inconvenience and frustration this has caused. We appreciate you taking the time to provide your feedback, as it's crucial for us to address any issues and improve our service.
We've taken immediate action based on your feedback. Another cleaner, who has a strong work history in domestic cleaning, has already been assigned to your booking, scheduled to start on April 17. We believe this cleaner will be a much better fit for your needs and expectations.
Regarding your experience with Thant, please know that we take concerns like yours very seriously. We have passed on your feedback and are addressing the matter internally to ensure this does not happen again. Ensuring the reliability and professionalism of our cleaners is paramount to us, and we are committed to making things right.
Once again, we are truly sorry for the inconvenience you've experienced. We're looking forward to the opportunity to make this right and hope that our actions moving forward will help restore your faith in our service. If you have any further concerns or need assistance in the meantime, please don't hesitate to get in touch.
Regards,
Absolute Domestics
I would not recommend Absolute Domesetic
I have been a client of Absolute Domestics for the last 18 months. In this time I've had 4 cleaners of variable quality. Two were great but didn't stay long with the company and two were terrible. Not having consistency was tiring.
On my last clean the cleaners broke my vacuum (1.9 years old). The cleaners even admitted it stopped working mid-vacuum (and sent a video). The response from Absolute Domestic was that it was a manufacturer issue and therefore pushed back on any responsibility.
I've been left very disappointed in the service provided and would not recommend this company to anyone.
April 1, 2024
Unprompted review
Reply from Absolute Domestics
Hi Kye,
First and foremost, we want to extend our sincere apologies for the frustration and inconvenience you've experienced with our services. We greatly appreciate your loyalty over the past 18 months, and it's clear that we've fallen short of the high standards we strive for.
Regarding the fluctuation in cleaner quality and scheduling, we understand how vital consistency is to our clients. We're truly sorry for the inconsistency and any stress caused by last-minute scheduling changes. In response to this feedback, we had assigned a team of excellent cleaners who will be commencing their service with you from April 11 onwards. We hope this will mark the beginning of a more stable and high-quality cleaning experience.
Concerning the unfortunate incident with your vacuum cleaner, please know that we've conducted a thorough review of the situation. While our findings indicate that the cleaners used the vacuum as intended without negligence, we understand that this does not diminish the inconvenience you've faced. Although we cannot assume liability for the vacuum based on the evidence and circumstances, we want to ensure you feel supported in seeking a resolution. Given the vacuum's age and the circumstances described, pursuing a replacement under the manufacturer's warranty appears to be a viable next step.
It is our understanding that you intend to continue your cleaning services with the newly assigned cleaning team. Please let us know if your decision regarding continuing the service has changed.
Thank you for your patience and understanding.
Regards,
Absolute Domestics
Absolute Domestics is a bullocks of…
Absolute Domestics is a full of bullocks company! We hired a cleaner. We were promised an extra hour on top of the 3 as that's what they offered. Well, the cleaner spent 3 hours "cleaning". Didn't clean the stairwell as requested, bathroom glass doors untouched and still had massive stains et... Bathroom and toilet floors not mobbed. The worst job ever ... We requested for a refund. Rejected by Absolute Domestics. Didnt even offer a free cleaning job next time. This Australian company has the poorest customer service, is arrogant when it comes to getting bad reviews. Speaking to the local area manager, she was cocky, arrogant and unwilling to take in the bad feedback. Did not acknowledge our bad experience with them. They clearly do not train their cleaners on how to properly clean. DO NOT US THIS COMPANY TO GET YOUR HOUSE CLEANED. You will be wasting your money!!!
December 12, 2023
Unprompted review
Reply from Absolute Domestics
Hi Mike,
First and foremost, we want to extend our sincerest apologies for any frustration or inconvenience you may have experienced. At Absolute Domestics, we are committed to providing high-quality cleaning services and outstanding customer service. We take your feedback seriously as it helps us improve and ensure we meet the expectations of all our clients.
Upon receiving your review, we promptly initiated a thorough investigation to address your concerns. However, we have encountered some difficulty in locating a recent booking under your name, or any records that correlate with the details provided in your review. Additionally, our records indicate that you were previously associated with Absolute Domestics as a cleaner, and, regrettably, our professional relationship ended on less than amicable terms in 2021.
We mention these details not to diminish your concerns but to ensure there has been no misunderstanding or miscommunication. It is crucial for us to gather accurate information to take appropriate actions and uphold the quality of our services.
If there has been any oversight on our part or if you have additional information that could help us locate your booking and fully understand the situation, we encourage you to reach out directly. Please contact us at customerservice@absolutedomestics.com.au with your booking details or any further information you can provide.
We are keen on resolving this matter to your satisfaction and demonstrating the high standards of service we strive to maintain. Your feedback is invaluable to us, and we are here to listen and act on it constructively.
Thank you for bringing this matter to our attention. We hope to have the opportunity to address and resolve your concerns promptly and effectively.
Regards,
Absolute Domestics
Complete waste of money
Complete waste of money ! Came home clearer still in bathroom after leaving I finished my meeting to inspect the job and wow was absolutely the worse job I had seen I could of done it myself, I immediately email the photos and my disappointment, to get a call from a lady basically saying it was my fault, I want a refund but was told I would hear back Monday, well iv cleaned my place myself and my bathroom took just under a hour yet the cleaner I hired was here for 3 hours 3 HOURS! my apartment is only a small studio, I’m so pissed off at this company, I do believe they buy there fake views to miss lead customers
March 11, 2024
Unprompted review
Reply from Absolute Domestics
Hi Ben,
I'm very sorry to hear about your experience. I'd like to take this opportunity to respond to the points raised in your review.
We assure you that our reviews are 100% genuine, coming from thousands of satisfied customers. It's unfortunate that your experience did not align with the positive outcomes many others have had, and for that, we sincerely apologise.
The service you booked was for an end of lease clean, which typically requires more time to ensure a thorough job, often exceeding 3 hours. This standard applies regardless of property size and focuses on the condition of the property. The images you've sent, mostly showcasing stained silicone, highlight issues that cleaning alone cannot resolve, as this requires replacement.
Our records indicate that upon completion, our cleaners sought your satisfaction feedback, to which you rated their effort as 10/10. This discrepancy is concerning, and we wish to understand better how this initial satisfaction turned into dissatisfaction.
The Area Coordinator aimed to explain the situation, focusing on the time allocated for the clean and the state of the silicone, rather than attributing blame. We regret any miscommunication that occurred and certainly do not endorse any interactions that feel dismissive or unsupportive.
We note that during our correspondence, you have threatened to come to into our office to 'sort us out'. While we understand frustrations can run high, threatening or abusive behaviour towards our Area Coordinators cannot be tolerated. Our team's safety and well-being are paramount, and we strive for constructive, respectful dialogues even in challenging situations.
After thorough discussion with the cleaning team and reviewing the service details, it's been determined that the primary dissatisfaction stems from long-term staining issues rather than the quality of the cleaning provided. Given this, along with your initial approval of the service, we find it challenging to justify a refund. However, we invite you to send through photos of the property from after you had cleaned it, so we can compare the end result with the photos you have sent through. This additional information may substantiate the claim for a refund.
We believe in fairness and transparency. Although the outcome at this time may not be what you had hoped for, we assure you that your feedback is invaluable in helping us improve.
We remain committed to providing high-quality services and regret any instance where we fall short. Should you wish to discuss this further, we are open to respectful and constructive dialogue to find a path forward.
Kindest Regards,
Absolute Domestics
Remaining hopeful
I was out of town for most of the time that the cleaner came, and my son said the place smelled strongly of bleach when he got home and assumed that she had cleaned.
But I was in town when she last cleaned and I noticed a lot that had not been cleaned, including the tiles in the shower, the floors had been vacuumed But not mopped, benches were not cleaned.
I had given her a list of what I needed done from the beginning and she obviously did not do that. So I requested that she doesn't clean my place any more.
I have requested a new cleaner. Hopefully this one is better. If she is not, I will be ending my time with absolutely domestics.
February 29, 2024
Unprompted review
Reply from Absolute Domestics
Hi Fiona,
Thank you so much for taking the time to share your feedback with us. We sincerely apologise for the oversight and any inconvenience this may have caused you. Your experience is not reflective of the high standard of service we strive for. We are grateful for the opportunity to address this issue and make things right.
I'm glad to hear you're willing to give us another chance to match you with the perfect cleaner who meets your specific needs and expectations. We have taken note of your feedback regarding the cleaning tasks that were overlooked and are committed to ensuring that your next experience with us is a positive one.
The Area Coordinator personally worked on your booking to find you a new cleaner, and the new cleaner assigned Cecilia is a truly amazing, 5-star cleaner. We are sure you will be happy with the service she provides!
Thank you once again for bringing this matter to our attention, and giving us the opportunity to rectify this matter. We look forward to providing you with an excellent cleaning service moving forward.
Kindest Regards,
Absolute Domestics
Worst Cleaning Agency
I engaged Absolute Domestic Services to provide cleaning services. They texted me the name of the cleaner and their details. She couldn't come at the time I wanted so they contacted another person and sent me their details. After waiting for a few days I contacted the cleaner to ask whether he was coming or not and the time I wanted did not suit him so I had to contact the agency again for another cleaner. That cleaner contacted me and arrived on time. I provided him the cleaning products and equipment and he finished cleaning in less than 2 hours and was fluffing around. When I asked him why he wasn't leaving he said he had been asked to stay at my place for 2.5 hours and so he decided to clean the windows with dry cloth which didn't do anything. I paid him $98 and had to do the cleaning myself after he was gone. The house looked like it had not been cleaned at all. He was so bad that I don't think he knew how cleaning was to be done. The agency then texted me the details of another cleaner for the following week. After waiting for almost 2 weeks I finally decided to contact another agency. The cleaner from Absolute Domestics contacted me yesterday to let me know she was coming over which was not expected as I had been waiting for her to be in touch with me last week to arrange for suitable timing to come over.
I am extremely angry and disappointed with Absolute Domestics and their cleaners for their unprofessional attitudes and complete lack of communication. It is the worst agency I have ever dealt with. Extremely unhappy.
February 8, 2024
Unprompted review
Reply from Absolute Domestics
Hi Amanda,
Thank you for taking the time to share your feedback regarding your experience with Absolute Domestic. We are truly sorry to hear about the challenges and disappointment you faced with our cleaning service. Ensuring customer satisfaction is our top priority, and it is clear we missed the mark in your case.
We want to let you know that we have attempted to reach out to you directly via TrustPilot to gather more details about your experience, to identify your booking and to discuss a resolution, but unfortunately, we have not received a response yet. Your feedback is invaluable to us for improving our services and making things right for our customers.
Please could you contact us directly at customerservice@absolutedomestics.com.au at your earliest convenience? We are eager to understand more about the issues you encountered and to find a satisfactory solution for you. We are committed to addressing your concerns and ensuring that your experience with us is nothing but positive moving forward.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Regards,
Absolute Domestics
Revolving Door
Revolving Door! I have had 5 cleaners in as many months with a 6 week gap with Absolute Domestic unsuccessfully trying to find a professional cleaner that has been on their books for 1+ year. From my experience their cleaners are students, people in between jobs and those seeking short term opportunistic employment. Although they are well trained and good cleaners when they turn up, it’s just that in my experience they do not see it as a profession, hence expect turnover. Four of the five cleaners canceled the day before the clean. I cannot fault the management team of Absolute, they tried, as they mentioned it’s a tougher employment market and it’s hit and miss in sourcing reliable cleaners.
February 15, 2024
Unprompted review
Reply from Absolute Domestics
Hi Dennis,
We sincerely apologise for the inconvenience and frustration you've experienced with the turnover of cleaners. We understand how important consistency and reliability are when it comes to your home cleaning service. Your feedback is invaluable to us as it helps us to understand where we can improve and ensure that we meet the high standards our clients expect and deserve.
We acknowledge the frequent changes in cleaners and the significant impact it has had on your experience with Absolute Domestic. While we strive to maintain a stable and consistent service for our clients, the nature of the domestic cleaning business presents unique challenges. However, this is not an excuse, and we are continuously working on recruitment and retention to ensure our clients receive the dependable service they expect from us.
We are very glad to hear that you found our cleaners to be well-trained and proficient when present. We take pride in the training we provide and are always looking for ways to support our cleaners in seeing their role as not just a job but a profession.
We truly value your patience and the understanding you've shown towards our management team during this time. As a demonstration of our appreciation and commitment to making things right, we would love to offer you an additional hour free off your clean should you decide to restart your service with us. This is our way of saying thank you for sticking with us and giving us the opportunity to prove the quality and reliability of our service.
Please feel free to reach out to us directly at customerservice@absolutedomestics.com.au to discuss this further. We are here to listen and ensure your satisfaction with our services.
Kindest Regards,
Absolute Domestics
BEWARE - THIS IS AS RISKY AS USING A STRANGER
BEWARE: This service is like letting any stranger in off the street. Our cleaner was useless which I can deal with but she also broke the vacumn and then ruined a $4k stainless steel fridge. My word against hers despite the cameras and they believed her and basically said too bad and wouldnt cover the damages. Disgraceful.
February 6, 2024
Unprompted review
Reply from Absolute Domestics
Hi Terri,
We sincerely apologise for the distress and inconvenience you have experienced. Your feedback is invaluable to us, and we take such matters with the utmost seriousness.
Upon receiving your incident report concerning the fridge, we immediately initiated a thorough investigation. We understand the frustration that comes with such situations and aimed to resolve this matter with accuracy and fairness.
Regarding the fridge, our investigation involved a detailed discussion with the cleaning contractor assigned to your service. It has been confirmed that the cleaning procedures for your fridge strictly involved warm soapy water, a method that is unlikely to cause damage to stainless steel surfaces. Additionally, the cleaners have informed us that the marks mentioned were present before they commenced their service at your premises.
In relation to the vacuum cleaner, we were made aware of the damage only after the incident with the fridge was reported. Your acknowledgment that the broken handle was likely a result of wear and tear, and the fact that you had already replaced it yourself, was important to our assessment. We strive to be fair and transparent in our approach to handling such claims.
We understand that these explanations may not fully alleviate your concerns, but please rest assured that we are committed to providing reliable and trustworthy service. As such, all of our cleaners are police and reference checked during the recruitment process, to ensure we are only allowing trustworthy individuals into your home.
We sincerely apologise that you were not satisfied with the resolution proposed by our damages department, and we encourage you to provide any additional evidence to substantiate your claim that the damage to your fridge was caused by your assigned cleaning contractor.
Kindest Regards,
Absolute Domestics
I couldn’t be happier with my…
I couldn’t be happier with my experience with Absolute Domestics. I mainly believe this is due to being sent Honey as our cleaner. Honey has been cleaning for us for just over two months and I cannot fault her. Our house has never been cleaner or more organised, she is always efficient, on time and she is just a lovely person to have inside your home who will always lend an ear and pick up any adhoc tasks as required. Since having a baby we have struggled to keep up on daily household chores so Honey has been a godsend. Honey is polite, professional, accomodating and we look forward to having her clean every week. The little touches she puts on her work does not go unnoticed and I cannot rate her highly enough.
February 12, 2024
Unprompted review
Reply from Absolute Domestics
Hi Jenna,
Thank you so much for your wonderful review! We're thrilled to hear that Honey has made such a positive impact on your home and life, especially during such a busy time.
We'll be sure to pass your kind words on to her. Looking forward to continuing to provide you with a great service!
Regards,
Absolute Domestics
Fantastic
Fantastic! Did everything on my list and more! The house looked amazing! Would highly recommend!
February 8, 2024
Unprompted review
Reply from Absolute Domestics
Hi Leanne,
Thank you for the positively glowing review of our cleaning service. We are very glad to hear that you would recommend us!
Kindest Regards,
Absolute Domestics
We love our cleaner!
Mira is happy, energetic, and hard working. Her communication is second to none. I highly recommend her for your house clean.
January 29, 2024
Unprompted review
Reply from Absolute Domestics
Hi Megan,
Thank you for taking the time to share this feedback! We greatly appreciate it and are so glad to hear that her communication and standard of work are second to none! This is exactly what we strive for.
Kindest Regards,
Absolute Domestics
So happy with my first clean
Had my first clean last week with Narelle and it was amazing. Everything from my first contact with Absolute Domestics to the actual clean was very professional. I knew Narelle would be efficient judging from our text interactions prior to meeting but the clean was beyond my expectations. She was so competent and the house was left absolutely sparkling! I am in an outer metro suburb and it was difficult to find a cleaner, but Absolute Domestics came up trumps.
January 31, 2024
Unprompted review
Reply from Absolute Domestics
Hi Lyn,
Thank you so much for your glowing review! We're thrilled to hear about your wonderful experience with Narelle and Absolute Domestics. It's great to know that from your first contact to the actual clean, everything met your expectations and more.
Our team is dedicated to providing top-notch service, and it's always rewarding to hear when we've made a difference. We understand the challenge of finding reliable services, and we're delighted we could accommodate your needs. Looking forward to keeping your house sparkling!
A great experience
The cleaner, Yeshey, arrived on time as agreed and quickly got into the work. She was very thorough and it was easy to communicate with her. All communication with the company was easy and I'm looking forward to ongoing help with my house cleaning.
February 1, 2024
Unprompted review
Reply from Absolute Domestics
Hi Cindy,
Thank you for taking the time to provide this wonderful feedback! We are incredibly happy to hear that you are looking forward to your ongoing cleaning service.
Kindest Regards,
Absolute Domestics
Please be AWARE
Please be AWARE. I’ve just had the worst experience with this company. My clean was so disappointing.
Be warned they don’t offer satisfaction guaranteed as mentioned on their website.
They also don’t employ cleaners but are a referral agency that connects cleaners with you. So any cleaner can pickup your job when they advertise it experienced or not?
I can’t also believe they train their cleaners as also mentioned on their website. The cleaner I had had little cleaning experience.
Book for a BOND CLEAN Not only was this not done but doubt any rooms were entered into, NO floors done AT ALL, dust left still untouched on exhaust fans, grime on ceiling fans, chrome fittings not cleaned nor did they know how to provide an invoice. Originally got told they don't give receipts.
This was all for 5 + hours @ $365 an nithing done ... excuse, I didn't provide the cleaner with list... well excuse me but you are the first cleaners that don't know what a bond clean is or what's included. Though you do state this on your website clearly, so you do know what a bond clean is...
They will not send the original cleaners back out to do the job that was requested and paid for. If your going to ask (why paid), my daughter is Inexperienced in Renting and tried to do the right thing...
From their reviews it seems they are great when things are great, but unprofessional when things get a little hard. Please be aware as it’s very disheartening when you contact a company with an issue only to be told ... my problem. You got your money so who gives a flying rats that my daughter has now been left in a terrible predicament of having to outlay more money (that she or i dont have) for another bond clean 😡😡
Think twice before dealing with this company.. I wish I had seen these reviews before I booked with them.
January 15, 2024
Unprompted review
Reply from Absolute Domestics
Dear Racheal,
Thank you for sharing your concerns and for the detailed correspondence we've had regarding your recent bond clean experience with Absolute Domestics. I understand that this situation has been frustrating, and I would like to address each of your points clearly:
As our cleaners are independent contractors, they are responsible for providing receipts directly to clients, as they receive the payment. This is why our Agency could not issue a receipt when requested. I can confirm that a receipt was provided to you on January 22nd.
In the case of bond cleans, it's common practice for clients to provide a list of tasks, often provided by the real estate. We have been advised that such a list was not provided to our cleaner in this instance, which may have led to some confusion regarding the scope of work expected. We provide both full and partial bond cleaning service, so clarification around the scope of work required is necessary to ensure we are meeting the expectations for the service.
Our records show that the cleaner attended the bond clean on 15 January 2024, was there for the agreed timeframe and made efforts to contact your daughter for an inspection. Unfortunately, there was no response, and the cleaner had to leave after waiting an additional 15 minutes.
We were notified of your dissatisfaction 5 days after the service, which is well beyond our 72-hour rectification period. While we understand that circumstances can be challenging, this delay in communication limited our ability to address your concerns promptly. The 72-hour rectification period is outlined in our booking confirmation email, and was communicated to your daughter upon booking with the Agency.
Our process, as outlined in our booking confirmation, emphasises the importance of the client's presence at the start and end of the cleaning service for inspection purposes. This step is crucial in ensuring that any issues are immediately identified and addressed on the spot.
Given the situation, including the delay in notification and the absence of a post-clean inspection, we offered to send another cleaner to rectify the clean at a rate of $60/hour without an Agency Fee. This offer aims to balance the need for fair compensation for our cleaners with your dissatisfaction with the service.
I understand that you have been corresponding with the Area Coordinator on behalf of your daughter, and have not yet received a response to our most recent email offering this resolution, and we noted this review has been posted the following day.
We sincerely apologise for any inconvenience and stress this situation may have caused. Our goal is always to provide an excellent service, and it is clear that in this case, we have not met your expectations. We remain committed to finding a fair resolution and would welcome the opportunity to discuss this matter further. Please let us know if you'd like to proceed with the offer outlined in this response, and in the most recent email correspondence.
Kindest Regards,
Absolute Domestics
Never again. Could not recommend.
We tried Absolute Domestics when I returned to full time work. The first they sent did not clean properly. We tried working with them through photos texts and emails. But ended up requesting a replacement. The next one blocked up the toilet with toilet paper. The second time this happened on the next visit we asked to discontinue. The third appointment showed up and after twenty minutes declared her partner had been in an accident and left. The company called that evening to say there had been a scheduling error. That was it for me. I booked another company and haven’t had an issue since.
August 31, 2023
Unprompted review
Reply from Absolute Domestics
Hi Vanessa,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our services. At Absolute Domestics, we strive to provide the highest quality of service and it seems we fell short in your case.
Unfortunately, I'm unable to locate your booking in our system to directly address the issues you've mentioned. To ensure we can thoroughly investigate and offer a suitable resolution, please contact us at customerservice@absolutedomestics.com.au with your booking details.
Your experience is important to us and we are committed to making things right. We hope to hear from you soon so we can turn your experience around.
Best Regards,
Absolute Domestics
BE AWARE, do your due diligence and check out their google reviews too.
Please be aware. I’ve just had the worst experience with this company. My clean was so disappointing and when I brought it to their attention politely I was met with victim blaming.
Be warned they don’t offer satisfaction guaranteed as mentioned on their website.
They also don’t employ cleaners but are a referral agency that connects cleaners with you. So any cleaner can pickup your job when they advertise it experienced or not?
I can’t also believe they train their cleaners as also mentioned on their website. The cleaner I had had little cleaning experience.
My cleaner was hired to strip and change beds as apart of a normal clean. With a back issue this was extremely important to me. Not only was this not done but 3 out of 4 bedrooms weren’t entered into, nor was the laundry or study touched.
So for 3 hours all I got was 1.5 bathrooms cleaned, floors hastily vacuumed and my kitchen bench hastily wiped down. My stove top or kitchen sink weren’t touched.
Keep in mind the house is only 2 years freshly renovated and had been cleaned 4 weeks earlier. So wasn’t that messy or untidy.
They then contacted me demanding I pay the full invoice (I paid over half) and then blaming me for expecting too much or that my house was untidy is extremly unprofessional. My previous cleaner (just retired) use to do everything in 2.75-3 hours so I know it’s not unreasonable. I’ve also since booked from another company, they came out to visit the house and can do it all for 3 hours, so again not unreasonable.
All I expected was the general 3 hour clean I had booked including the beds to be stripped.
From their reviews it seems they are great when things are great, but unprofessional when things get a little hard. Please be aware as it’s very disheartening when you contact a company with an issue only to be victim blamed. 😔
EDIT in response to reply.
Wow.
Let’s be clear about a few things.
A house that was cleaned 4 weeks earlier, does not require a deep clean!
I also specifically asked that the beds be stripped, and mentioned to him on arrival, I also mentioned I have a medical condition that makes lifting incredibly painful. (I also mentioned the beds when I booked online in my note, I also confirmed that the beds needed doing when I received a phone call advising me Zane would be in contact). Wasn’t done. I was in tears!
It’s a bit like taking your car to a mechanic, for a service, asking that the brakes be fixed, collecting the car, being advised that they ran out of time and only did the windscreen wipers but charging you the whole cost of the service.
A completed task results in a finished product. The rooms he did enter he did not finish a task at all.
Zane invoiced me for 2 hours at $93.00. Given he didn’t complete any of the tasks he undertook nor did he even attempt the major task of the beds, (which a reminder was the whole reason why we undertook your company in the first place as you advertised you did beds) we felt that paying more than half of his invoice was generous.
As for “Satisfaction Guaranteed” where is that?
You offered me over the phone that you could rebook me with a more experienced cleaner who could do the job. You asked me to pay the whole invoice for Zane that the next clean you would give me a free hour to cover it. As I had already told you I have found another cleaner, your tone changed and you went on the defensive telling me to pay Zane or he could take matters further. After your admission of fault (ie in offering a free hour to cover Zane’s invoice) why are you requiring me to spend more money with you? You should be covering the balance of Zane’s time!
January 15, 2024
Unprompted review
Reply from Absolute Domestics
Hi Tammy,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment with our service and we take your concerns very seriously.
Since Monday, we have been diligently working to resolve the issues you've mentioned. After discussing with Zane, the cleaning contractor assigned to your job, we realised that the expectations for the cleaning service were challenging within the given timeframe. Zane, who is a highly-rated cleaning contractor with a track record of many satisfied clients, worked for a total of 3 hours to get as much done as possible. One of those hours was an additional hour at no extra cost.
We want to clarify that our cleaning contractors, including Zane, do receive training materials, and they are invited to an in-person orientation and training workshop. This is to ensure a high standard of service across all our contractors.
From the photos and details you provided, it appears that your property required a more extensive deep clean initially, as regular maintenance cleaning had not been done for a month. This kind of situation often requires more time, especially for a cleaner's first visit.
Your previous cleaner's ability to complete the tasks in a shorter duration likely stemmed from the regular nature of the service. For a first-time clean, especially after an extended period without maintenance, the requirements can be more intensive.
We acknowledge and apologise for not meeting your specific needs, like bed stripping, which is important considering your back issue. While this specific requirement was not met, Zane completed many other tasks in the limited time provided. He worked for 3 hours, charging for only 2, and received a payment from yourself of $50, much lower than our standard rate.
We are committed to ensuring our clients' satisfaction and regret that we did not meet your expectations on this occasion. We are hoping that you accept the significantly reduced rate paid for the cleaning service as a resolution to this matter.
Kindest Regards,
Absolute Domestics
Keep getting text messages this will be…
Keep getting text messages this will be your cleaner, to now your clean has been skipped! So inconsistent!
Waited weeks when I could have used a local company!
Wouldn't bother with these people.
January 6, 2024
Unprompted review
Reply from Absolute Domestics
Hi Kylie,
I'm sorry to hear about your negative experience. Your feedback is crucial for us to improve our services. Could you please provide additional details about your booking by sending an email to customerservice@absolutedomestics.com.au?
This will help us identify your booking and thoroughly investigate the matter. We are committed to resolving any issues and ensuring your satisfaction. Thank you for bringing this to our attention.
Kindest Regards,
Absolute Domestics
Rajwinder was efficient and did a great…
Rajwinder was efficient and did a great clean of our house. She was polite and courteous, arrived when arranged and worked for the full period of time. Very happy with service
January 2, 2024
Unprompted review
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