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3.7
2 reviews
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Absolutely snow were amazing at providing a skiing holiday within our budget. Nothing was too much trouble and they did extensive research for us. When we arrived at the hotel everything was sorted Passes were ready for ski hire, lessons all set up for the children etc. Can’t recommend them enough. It made skiing possible for a young family.
We had a truly disappointing and frustrating experience with Absolutely Snow and would not recommend them.
Our transfer to the SNCF was completely mishandled. Disabled passengers were dropped at the wrong terminal, and able-bodied passengers had to sprint through two large terminals in a desperate attempt to catch the train—all because the shuttle was late. Unsurprisingly, we missed the train. Despite clear evidence of the timeline and events, Absolutely Snow has refused to accept any responsibility.
When they believed they could recover the cost from Paris Shuttle, Absolutely Snow were responsive, helpful, and appeared committed to supporting us. However, the moment Paris Shuttle denied responsibility, Absolutely Snow followed suit—abandoning us and leaving us to cover over £1,000 in additional costs ourselves.
We were also promised a refund, which was never honoured. Instead, we received excuses and false claims—such as the suggestion we had time to reach the platform, which is simply untrue and ignores the lived experience of everyone involved.
Absolutely Snow’s behaviour has been deeply disappointing: quick to take our money, quick to promise help, and even quicker to back away when it mattered most. Their lack of accountability and integrity has left a lasting impression for all the wrong reasons.
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