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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting that webinars are well-organized, informative, and easy to follow, providing practical and useful information. Many appreciate the clear, concise content and the engaging presentation style, often with real-life examples and interactive elements like polls and Q&A sessions. The website is also praised for being easy to navigate, and the pre-event communications are described as timely and helpful. However, some customers also noted issues with the staff and service, reporting unhelpful or rude advisors who did not provide clear advice or assistance. A few other people also felt that the website had technical problems, such as broken links or a lack of a 'save progress' feature for courses, leading to frustration and lost work.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the informative,... See more

Website

Clients share positive opinions on the website, particularly regarding the free webinars, which many... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and calling... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
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1-star

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Topic interesting and useful

Topic interesting and useful. Liked how speakers alternated + there was an interactive element. Also liked that there was no pressure to participate in break out rooms. I did find the subtitles a little distracting at times.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Engaging Webinars

I recently attended the "Support Neurodiversity in the Workplace" webinar and found it to be very informative and engaging. The hosts conducting the webinar provided clear and concise information along with interactive polls and case studies without being too overwhelming.

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

Great content, well delivered

It would have been better to see the presenters for some of it i think. More engaging maybe?
Otherwise excellent coverage of an important topic. Concise and clear.

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Broken website and impossible to notify for Early Conciliation

Absolutely frustrated with the Acas website. I am trying to submit a notification for Early Conciliation before a strict legal deadline (statutory limit), but the site is a complete shambles. Every time I try to access the application form, it loops back to the homepage or 'Contact Us' page.

For an organisation that is supposed to help resolve disputes, having a broken system that prevents workers from hitting their 3-month deadline is unacceptable. You are literally making people lose their right to a Tribunal because of poor IT. Fix your link and your servers.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Neurodiversity in the Workplace Webinar

This was one of the best webinars I have been on in a long time. The speakers were interesting, informative and relatable. I got lots of useful tips and information to take away to assist me in my aim to improve the working environment for all colleagues. Thank you.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

ACAS Webinar - Reasonable Adjustments: How to Get Them Right

I recently attended the ACAS webinar - Reasonable Adjustments: How to Get Them Right. This was an hour long webinar. The content was perfect; with a combination of informative slides and case studies. The presenters were very efficient and everything ran very smoothly and professionally. I look forward to attending my next ACAS webinar soon.

January 27, 2026
Unprompted review
Rated 3 out of 5 stars

Ok, just bit more basic than anticipated

Whilst the course sounded interesting and like it would be helpful in the workplace, it was too basic.
It always feels really awkward when its explained how a webinar works, how to download handouts, and use online platform, as businesses use these platforms every day.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

really informative session

really informative session, excellent overview with real examples and take home messages. This was my first acas webinar I will be recommending them and also coming back for more myself.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exellent delivery and valid information

Exellent delivery and valid information
I have previously attended a similar training for people with disabilities however this is more personalised to staffing or employee which i found very informative and supportive to our staff and organisation as a whole

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

Very well presented information…

Very well presented information provided by ACAS on a webinar for Reasonable Adjustments: How to get them right. Very much aimed towards the employers and would be nice to have something similar for employees to attend, Im not sure if this is already available or not.

January 27, 2026
Unprompted review

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