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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting that webinars are well-organized, informative, and easy to follow, providing practical and useful information. Many appreciate the clear, concise content and the engaging presentation style, often with real-life examples and interactive elements like polls and Q&A sessions. The website is also praised for being easy to navigate, and the pre-event communications are described as timely and helpful. However, some customers also noted issues with the staff and service, reporting unhelpful or rude advisors who did not provide clear advice or assistance. A few other people also felt that the website had technical problems, such as broken links or a lack of a 'save progress' feature for courses, leading to frustration and lost work.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the informative,... See more

Website

Clients share positive opinions on the website, particularly regarding the free webinars, which many... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and calling... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
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1-star

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

very clear concise informative training

very clear, to the point session with good information, accessible resources, case study and clarifying questions in real time to apply to our own context. and all executed in just 30 mins. excellent.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

The training was completely outdated and has not kept track of recent case law

The training was completely outdated - I attended a similar training course 3 or so years ago and nothing has changed. The trainer was robotic and mechanical in her delivery and was unable to answer basic questions which require judgement and context. The content was very basic and did not go into any qualitative detail about was inappropriate / appropriate behaviour might be - particularly if there is any conflict between two or more protected characteristics - e.g., Women's rights / versus trans-identifying men's rights. There was nothing in there about what is on the horizon e.g., Employment Rights' Bill.

November 10, 2025
Unprompted review
Rated 3 out of 5 stars

Good content, just to much general info at the start and end.

Always appreciate the content of the courses that ACAS provide.
However, given the length of todays webinar, (30 minutes), a lot of time is given at the beginning and end of the webinar on the services that ACAS provides and general information on the mechanics of the webinar. This reduces the amount of available time for the actual webinar content.
We have used different training providers for other types of content and they often have a rolling information segment which runs for 5 minutes before the session and also 5 minutes at the end. That would then maximise the time your presenters have to deliver the content. Alternatively, extending the time to 45 minutes would also be an option?

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time - 0 advice just timewasters

Waste of time, they don't give any advice at all as they are not trained in UK Employment law.

Just are just another WOKE nothing company who wants to collect your data to sell off.

After a wasteful 15 min chat they just say they will send you a form - which they never did.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

The Carer's Leave webinar

The Carer's Leave - The Law Explained webinar was packed with relevant information for both employees and employers. It was concise and informative.
Thank you.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent refresh on Carers Leave

Details about the webinar were clearly explained as was navigating around the platform on joining. The subject matter was delivered in a clear and succinct way, with an opportunity to ask questions using the chat box. Links were provided for follow up/further information

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great webinar

Webinar was clear and concise, chatbox function really helped get some live answers to holistic issues for all participants to see enabling best practice to be shared across the participants.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great use of 30 minutes

Easy to access Webinar with helpful advice if you were having any technical issues.

Webinar was efficient and to the point. Easy to follow with the Powerpoint slides.

I thought it was really cool to see the Question box where advisors were able to answer specific queries during the webinar.

Worth the 30 minutes :)

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

When you are going through the…peace within

When you are going through the menopause and hear other people talking about symptoms and how it makes you feel, made me feel more in control of my own experience with going through the menopause. I feel more secure in my job also knowing that we have a menopause policy in place too.

October 16, 2025
Unprompted review
Rated 3 out of 5 stars

Over scripted

Whilst the content was okay, it was very rehearsed, obviously read off a script and in honesty, the main thing I remember was that Karen was managing the polls as the presenter kept thanking her.
The content was fine, but the delivery was too robotic to hold my interest.
The links to download documents didn't work either.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very well presented

Very well presented, knowledgable, clear and organised! I always enjoy ACAS training, you know that experience is never short of wonderful. Thank you

October 28, 2025
Unprompted review

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