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Acbuy Reviews 936

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TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and effective problem-solving. The overall service is frequently described as fast, reliable, and efficient, with consumers appreciating the smooth process and good rates. However, some customers expressed dissatisfaction with the delivery service, citing issues such as lost packages, delayed updates, and unexpected increases in shipping charges after purchase. A few reviewers also mentioned that customer service, while generally good, occasionally provided slow or unhelpful responses, particularly regarding delivery problems.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praise the clear communication, reliability,... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast and smooth... See more

Response time

Consumers generally express satisfaction with response times. Many customers highlight the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I recently ordered several clothes from ACBuy and I’m honestly super impressed. The quality of the items is great, everything arrived exactly as described, and the prices are really fair. Shipping w... See more

Rated 5 out of 5 stars

AcBuy is truly a great agent . They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the customer... See more

Company replied

Rated 5 out of 5 stars

AcBuy is truly a great agent 👌🏽. They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the cust... See more

Rated 5 out of 5 stars

I am pleased to share my experience with the ACBuy and the product I received. The shipping process from China to Europe was remarkably smooth and efficient. My order arrived well within the estimated... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

936 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

They asked for pictures of my id and…

They asked for pictures of my id and credit card after i paid for everything because of "risk verification"

December 21, 2025
Unprompted review
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Reply from Acbuy

Dear customer, we would like to explain that risk verification is typically conducted when the payment platform detects that your transaction may pose certain risks, such as a large transaction amount or failure to pass 3DS authentication. This is a standard review process implemented by every platform to ensure the security of your funds. Therefore, our finance team will need your cooperation in providing relevant information. However, please rest assured that as an official platform, we will not disclose any of your information. This is merely a routine review procedure. Thank you for your understanding, and feel free to contact our online customer service at any time if you have any questions.

Rated 1 out of 5 stars

Parcel hasn’t come in 2 MONTHS

Haven’t received my parcel in 2 months. And I don’t even think my parcel will be delivered completely. I ordered a shoe, hoodie and a puffer jacket and I’m only seeing a hoodie in the picture of my parcel from Canada post. And plus they even got my address wrong and I put my address correctly. Horrible shipping. And it shows that I received my package but I haven’t. Not too reliable for Canadians

December 19, 2025
Unprompted review
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Reply from Acbuy

Dear friend, normally we will pack your orders based on the details you submit and arrange for delivery to the address you provide. Once the package arrives in your local area, it will be handed over to your local post office for final delivery. Therefore, if the package cannot be delivered due to an address issue or is marked as successfully delivered but you have not actually received it, we recommend that you contact your local post office as soon as possible to inquire about the package's status. Additionally, you can also reach out to our customer service team and provide the package number. Our after-sales support will promptly verify the situation and get back to you. Here is our customer service email for your reference: Support@acbuy.com. Thank you for your understanding.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. 11 days since paid for shipping (which by the way is NOT CHEAP) an still no update. Every time I email them they answer saying things like "don't worry friend" or "wish you a happy life" which irritate the s#it out of me when you pay over a thousand dollars and nobody can tell you what's going on.

December 17, 2025
Unprompted review
Acbuy logo

Reply from Acbuy

We sincerely apologize for the delay in updates regarding your shipment. Due to recent major promotions, several routes and logistics providers have encountered temporary delays in tracking updates. However, our logistics team has informed us that trajectory updates are expected to resume gradually in the coming days. To ensure timely assistance, please contact our online customer service team and provide your parcel number. We will verify the status and respond to you as soon as possible. Thank you for your patience and understanding. For further inquiries, you may also reach us via email at: Support@acbuy.com.

Rated 1 out of 5 stars

They stole my money and didn’t ship my…

They stole my money and didn’t ship my profit

December 7, 2025
Unprompted review
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Reply from Acbuy

Dear customer, we believe there might be some misunderstandings in this situation. You can contact our online customer service and provide the corresponding parcle number. We will verify the reason and the current status of your package as soon as possible. The customer service email is: Support@acbuy.com. Thank you for your understanding and support!

Rated 5 out of 5 stars

Exactly how I expected

Exactly how I expected. Customer service is great too as they actually help with what you’re enquiring about

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Bad service

Made my order on 12/06/25. UPS hasn’t updated since 12/11/25. Wouldn’t recommend. Very slow service , quick customer response though.

December 16, 2025
Unprompted review
Acbuy logo

Reply from Acbuy

We sincerely apologize for the delay in updates regarding your shipment. Due to recent major promotions, several routes and logistics providers have encountered temporary delays in tracking updates. However, our logistics team has informed us that trajectory updates are expected to resume gradually in the coming days. To ensure timely assistance, please contact our online customer service team and provide your parcel number. We will verify the status and respond to you as soon as possible. Thank you for your patience and understanding. For further inquiries, you may also reach us via email at: Support@acbuy.com.

Rated 5 out of 5 stars

My experience

I've buying clothes and other things for about 1 year or so and they always They satisfy me, and i want to Say that the customer service Is so good that i'm shocked every time

December 14, 2025
Unprompted review

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