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Acbuy Reviews 936

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TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a clear commitment to resolving issues efficiently. The service provided is frequently described as fast, reliable, and professional, with consumers appreciating the smooth process and good value. However, some customers also noted issues with the delivery service, including lost packages, damaged items, and delays, with some expressing dissatisfaction with the support received in these situations. A few other people also felt that the customer service communication could be unprofessional at times.

What people talk about most

Customer service

Consumers find customer service to be a positive experience. Many reviewers praise the excellent and helpful... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very kind,... See more

Service

Customers had positive experiences with service, praising the quick and reliable support, clear... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast and smooth shipping,... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I recently ordered several clothes from ACBuy and I’m honestly super impressed. The quality of the items is great, everything arrived exactly as described, and the prices are really fair. Shipping w... See more

Rated 5 out of 5 stars

AcBuy is truly a great agent . They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the customer... See more

Company replied

Rated 5 out of 5 stars

I am pleased to share my experience with the ACBuy and the product I received. The shipping process from China to Europe was remarkably smooth and efficient. My order arrived well within the estimated... See more

Rated 5 out of 5 stars

I have been using website to order stuff and it’s been running very smoothly any questions I have they answer it promptly. I see a lot of people complaining about shipping I have no problem with shipp... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

936 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Was unsure at first

Was unsure at first, but after a few orders I’m very satisfied.
Great service, agents are very kind and professional. Would recommend

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Brought shoes from in August still…

Brought shoes from in August still haven't arrived or gotten an update

August 24, 2025
Unprompted review
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Reply from Acbuy

We believe there may have been a misunderstanding. If you need assistance, please kindly contact support@acbuy.com and provide us with your parcel number, our team will assist you in checking the current status of your parcel.

Rated 5 out of 5 stars

ACBuy review

I recently ordered several clothes from ACBuy and I’m honestly super impressed. The quality of the items is great, everything arrived exactly as described, and the prices are really fair. Shipping was quick and the whole process felt very smooth. What stood out the most, though, was the customer support — they replied fast, were really friendly, and helped me solve my issue right away. I can definitely recommend ACBuy to anyone looking for stylish and reliable clothing online!

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Need to download Acbuy

When I first logged on to Acbuy I only just realised what it’s capable off got anything and everything you need for a bargain price 1000% not gonna stop using it

November 24, 2025
Unprompted review

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