Accent Clothing Reviews 824

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I came across Accent after an internet search for some footwear. The original order arrived extremely fast. Unfortunately the size I ordered didn’t fit . But Accent has in place a very easy exchange p... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Great website with clearly laid out details on all aspects from purchase to Returns and refunds. Item was as described, Packaged very well with fast delivery and kept upto date a... See more

Company replied

Rated 5 out of 5 stars

If I could give an extra star I would. This is my second order with this firm and I contacted their customer service team because part of the order was missing. Lisa was a delight and tracked down th... See more

Company replied

Rated 3 out of 5 stars

Since publishing my complaint, issue has been fixed. ORIGINAL: After seeing the great reviews for them here, I decided to buy 3 items from them. I ended up only keeping 1, because the other two d... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Children's Clothing Store
  3. Fashion Accessories Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Born in 1984, Accent has led the way for over 30 years as the destination for trend-led designer fashion for men, women and children. Over the years, Accent has developed a strong reputation as one of the UK’s Denim and Outerwear Specialists not only for the products we stock but also for our expert knowledge and customer service, which we carry not only in our flagship store in the historic Leeds city centre but also in our online store where we sell and deliver product worldwide. Our buyers curate collections to inspire and excite, so we are always on the lookout for the hottest trends and wardrobe staples, putting the customer at the heart of our product offering. From luxury casual products to designer urbanwear, we will always have the right item for the right occasion.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

824 reviews

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Rated 5 out of 5 stars

My shoes came quickly

My shoes came quickly! And I got them for so much cheaper than other websites. Saved myself £70

August 29, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Sarah,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

The customer service ordering process…

The customer service ordering process team were extremely professional and my order was dispatched very fast

August 17, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Paul,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

Very good service

Very good service, and nice items.

August 30, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Christine,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 1 out of 5 stars

Terrible packaging

Bought a cap last minute for holiday - turned up flat in an envelope and looks like someone’s trodden on it
Ridiculous

August 30, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Steve,
We're sorry that you received your hat in this condition, it's clear that we fell short of our usual packing standards this time.
We have issued a partial reimbursement of 15% for the inconvenience.
We have also reviewed our packing methods and put steps in place to ensure that this doesn't happen again moving forward.
Please accept our apologies again for the issues that have been caused.
-Rachel.

Rated 5 out of 5 stars

A very nice teenage boys jacket

A very nice teenage boys jacket. Well made without all the big logos on it.
Good price without being overpriced.
Overall a very pleased customer.

August 18, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Ann,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

Armani J06

Good service with quick delivery and a quality pair of Armani jeans fit a good price

August 10, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Alun,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

Great value price for genuine marc…

Great value price for genuine marc jacobs pouch.Came with dust bag.
Just love it.,
Crushed it went down by another £30 a few days later.

August 9, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Julie,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Very satisfied.

August 10, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Alex,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 4 out of 5 stars

Great service good quality

Quick delivery. Super quality

August 8, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and good communication item as advertised

August 4, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Christian,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

Brilliant price

Brilliant price. Fast delivery. Free postage on the item. Gorgeous bag. Really really pleased.

August 21, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi Kirsty,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

Rated 5 out of 5 stars

great item

great item, great price, fast delivery.

August 11, 2023
Unprompted review
Accent Clothing logo

Reply from Accent Clothing

Hi alan,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.

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