Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

I was looking ln to Equity Release for home improvements

I was looking ln to
Equity Release for a long time and couldn’t make the jump, I felt very anxious. I then spoke to Trisha Batchelor who explained it all in a way I could understand she was extremely helpful and calming talking me through everything and I have now completed
Thank you Trisha

March 3, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for trusting us Diane and taking the time you needed to make sure it was right for you. This is a big step and it's important you get it right. I know Tricia would have been there for you every step of the way. I'm pleased you now know why it's right for you and you feel confident you've made the right decision.

Rated 5 out of 5 stars

Great professional service

Our advisor Jeff was very upfront with us about how the product and service worked. Everything was explained clearly and we were kept up to date with each step throughout the process. Very professional service.

February 25, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this review Sharon. It's great to hear how professional Jeff was throughout the process and how he made the whole experience easy and clear for you.

Rated 5 out of 5 stars

Dean Harrison

Dean made the process very easy for our needs, every thing was straightforward and he was only a phone call away. I would recommend this service for anyone who wants to release some money from there house, thanks for your help 👍

April 28, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for these comments Kevin. It's good to hear how easy Dean made the whole journey for you and that he was as accessible as you need. Thank you for the recommendation as well, that means a lot to us as that is one of the greatest complements you can pay us.

Rated 5 out of 5 stars

Highly Recommend

Where to start? Me & my family, had the absolute best experience from start to finish with Martin Wade.
Martin was extremely informative and persistently helpful towards us and throughout the all whole process, could not have asked for more from him really! Considering we knew nothing about this kind of thing - more the point finding these things extremely daunting, Martin gave us the full rundown on every bit of information, he were extremely polite and patient. No question went unanswered, If I could give more than 5 stars, I certainly would! Anyone considering Equity release and searching a qualified company then look no further, highly recommend - again Martin, we cannot thank you enough for your kindness, knowledge and desire to go above & beyond! Take care 🙂

April 23, 2026
Unprompted review
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Reply from Access Equity Release

Your comments are incredibly kind Charlie. When i shared your feedback with Martin, he was very humbled. For a lot of our clients Equity Release isn't something that they understand before they talk to us so to get the feedback that you were felt so supported and Martin was there for you every step of the way is exactly what we stand for. It's great to hear the impact this has had for you.

Rated 5 out of 5 stars

Making complex things easy

Amanda at Access Equity Release arranged equity release for our house. She turned what can often be a complex and protracted process into a clear and straightforward one. She kept us informed (in language that we understand), and most importantly, handled everything for us. A proper white-glove financial service - highly recommended.

April 24, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Alex. I know Amanda is passionate about wanting all of her clients to understand what they are considering and getting the right result for them. To hear how much you appreciated her personal service and the way she does her job is brilliant. Thank you for sharing.

Rated 5 out of 5 stars

Simon and the team have provided us…

Simon and the team have provided us with a totally superb experience in this matter. Everything went extremely quickly and efficiently, with no major problemsencountered.
Well done to you and your team for a faultless experience.
Colin & Karen Shearman

April 27, 2026
Unprompted review
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Reply from Access Equity Release

So often people only see the impact their adviser has on the advice they get. What you have highlighted here Colin is that it really is a team effort and it's only by having a brilliant team at the beginning and end of the journey as well as having great stakeholders in solicitors and lenders can we do what we do. To see how you appreciated Simon and the whole team is really energising and means a lot to everyone involved. Thank you Colin.

Rated 5 out of 5 stars

Dean Harrison

Dean Harrison, the company staff I worked with was very knowledgeable, understanding and professional throughout. Overall, the level of service was excellent!

April 24, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this feedback Sola. It's great to hear how you found the service Dean provided and that you felt it was so good.

Rated 5 out of 5 stars

NAYLOR THE WINNER…

We found Simon Naylor to be a very honest man, very dedicated and caring, as opposed to other companies we have tried in the past, who where cold towards us, not always truthful and never return messages, Simon was always available to us and very patient with our layman questions.
No question was too small for him to answer, and he slowly explained and repeated again if was needed, without losing his patience or getting upset.
He has a great sense of humour, very kind attitude, and he was always there for us as needed.

April 21, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this feedback Isaac. Your comments really made me smile but also created a concern. Concern because at access Equity release we believe anyone who deals with us should be treated with respect, care, professionalism and honesty. To hear that you didn't get this before you came to us is not good news for our industry. I am really pleased that Simon, and the whole team provided that for you. You made me smile because you get the Naylor sense of humour! It's good that you saw the real Simon and you enjoyed the experience.

Rated 5 out of 5 stars

The level of service was excellent on…

The level of service was excellent on what was a complicated case. and we were kept informed all the time as to progress

April 15, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for these comments Billy. We really appreciate the time you have taken to give us feedback on the service you received from us.

Rated 5 out of 5 stars

Tricia Batchelor is excellent!

I have to provide a review to mention how helpful Tricia Batchelor is. It was an absolute pleasure speaking to Tricia about my application. She was extremely helpful, knowledgeable, and I felt completely reassured and at ease. Would 100% recommend asking for her if you ever need to contact this company.

April 13, 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Angela. One of the biggest complements any adviser can ask for is for their clients to want to tell everyone how great they are - thank you. It really does mean a lot to Tricia and all of us here at Access Equity Release.

Rated 5 out of 5 stars

Tricia Batchelor has worked with my mum

Tricia Batchelor has worked with my mother to help her release some of the equity on her house.
Tricia was clear, friendly and professional throughout the process explaining to Kim at each stage.
Mum would highly recommend Tricia

March 5, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Simon. What makes this review even more special is that you have written it on behalf of your mum. We always encourage our clients to get their family involved in the process so they know what's going on. To hear how involved you were and also how much both you and your mum appreciated the service Tricia provided is great to hear. Thank you.

Rated 5 out of 5 stars

We had a recommendation from a close…

We had a recommendation from a close friend.
Amanda contacted us and straight away we knew we could trust her,
She guided us through everything with patience and clear explanations.
Communication was excellent if we had questions or queries. Would have no hesitation in recommending Amanda.

March 20, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for acting on your friend's recommendation Colin and contacting Amanda. To be trusted by a client with their friends is really special so it's great to hear how you endorse the recommendation that was made. This is the true test or world class service and will make Amanda's day. Thanks again.

Rated 5 out of 5 stars

Tricia bachelor was a very good help…9

Tricia bachelor was a very good help she sorted everything out for me and was very patient with me and I trusted her with everything she is a real credit to your company. David England

April 9, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for this David. I couldn't agree more and it's great to see how much Tricia's clients appreciate what she does and the way she does it. Your comments are appreciated.

Rated 5 out of 5 stars

Justin made my experience stress free…

Justin made my experience stress free and understanding. Felt reassured and confident as I was really nervous to begin .
Thanks very much

April 2, 2026
Unprompted review
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Reply from Access Equity Release

It's brilliant to hear how the service Justin provided you made you feel secure and reassured Paul. That is a sign of really making a difference and caring about getting it right - that's what Justin does. I really appreciate you taking the time to provide this feedback.

Rated 5 out of 5 stars

Most reliable company

Very helpful from start to completion. Tom Dalton was so patient with me and made me feel confident in what I was doing.
I would happily recommend them to friends.

February 27, 2026
Unprompted review
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Reply from Access Equity Release

Thanks for your comments Ann and thank you for recommending Tom to your friends. What a huge complement.

Rated 5 out of 5 stars

Equity release completed and made easy for us

We have recently completed on our equity release on our dream home and from start to finish Tricia Batchelor guided and helped us through the whole process. She went above and beyond to ensure we were kept informed at all stages of the process and without her expertise and knowledge we wouldn’t have been able to do this. Thankyou Tricia. You’re a credit to your company.

April 2, 2026
Unprompted review
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Reply from Access Equity Release

Thank you Pamela for these comments and for allowing Tricia be there for you. It is a real privilege to be allowed to support our clients make sure they have a plan to make the most of the future, a privilege Tricia never takes for granted. Thank you.

Rated 5 out of 5 stars

My Equity Release wasn't straightforward

My Equity Release wasn't straightforward with problems over foam insulation in my property that Martin and Darren guided me through. The whole process took rather longer than I hoped but I was guided expertly through it to a conclusion.

April 2, 2026
Unprompted review
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Reply from Access Equity Release

Thanks for these comments Christopher. It is great to see how the industry is developing products where we are able to help and support people like yourself. This is a new development and I know how much Martin and Darren wanted to get this right for you. It's great that they were able to and you got the right result. Thanks for your patience.

Rated 5 out of 5 stars

Spoke to Dean about equity release

Spoke to Dean about equity release, Dean gave me some great advice, explained everything very clearly about equity relese the pros and cons, there was no hard sell, in fact the opposite, after gathering my financial information and present circumstances Dean advised me that taking out equity release would not be beneficial to me at the present time, after he explained why i undrstood completely. He said in the future if i needed further advice i should not hesitate to contact him.
I felt as tnough i had been given very fair and comprehensive advice and would trust his advice in the future if ever needed.

April 1, 2026
Unprompted review
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Reply from Access Equity Release

What a great result for you Jools. Getting the right result, be that borrowing money or using an alternative, is what's important and Dean prides himself on. It's great to hear how much this is appreciated by clients like yourself.

Rated 5 out of 5 stars

Timely and simple

The whole experience using Access Equity release was both simple and timely. Discussions were clear and concise with concerns readily resolved or clarified in plain language.
Justin Ofeche, our contact was both affable and reassuring in that he sourced the best and most cost-effective way to progress with our plan with our needs the prime consideration.

April 1, 2026
Unprompted review
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Reply from Access Equity Release

Thank you for your comments and feedback on the service Justin provided you. I'm pleased it hit the mark so well.

Rated 5 out of 5 stars

Every thig was explained in full

Every thig was explained in full. My adviser Tricia Batchelor went over and behind. I was speaking with two other ER Companies. nothing to split them except Tricia.

She gave me the confidence to proceed with AER.

February 1, 2026
Unprompted review
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Reply from Access Equity Release

I can honestly say - there's only 1 Tricia. She is passionate about what she does and getting the best possible result for you today and in the future is what really matters to her. This show in the way she provides her advice and looks after her clients. Thank you for sharing this experience John.

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