Accessories for the Home 

2nd review - item was ordered to pre-Christmas delivery and there was no response to our requests for update until Jan. Company finally responded after my first (1 star) review and apologized for delay and offered an additional discount. No response to my emails since then on level of discount. We no longer want the item at the originally paid price but getting no traction at all from the company. I’m fearing the item will just show up one day at our doorstep and we’ll have to deal with the return! Shockingly poor communication and service.

I experienced similar issues to others who have written reviews in terms of delivery being delayed and communication about this not being great. However, whenever I phoned they always answered the phone straight away and were pleasant to deal with. Our counter stools have now been delivered and they are beautiful and very high quality. Worth the wait.

I ordered chairs from this company on 4 January and I still have not received my order.
Despite contacting customer service multiple times, I am repeatedly told that delivery will be “next week,” yet no confirmed delivery date is ever provided. I called again yesterday and received the same response.
The lack of clear communication and ongoing delay has been extremely frustrating. If the chairs are not delivered imminently, I will be cancelling the order and requesting a full refund.

Very disappointing experience so far.

I ordered two chairs on the 5th Jan’26. Had order confirmed but no further communication regarding delivery by the 25th Jan. I became worried and came across the trustpilot reviews where others seemed to experience similar issues. I contacted the company and requested a refund. They replied and suggested I wait as my order was due to be delivered by the end of the week. However due to other people’s experience I declined and requested a refund. Despite receiving an email that the refund had been approved - over two weeks have passed I’m yet to receive any money back. Have had to raise a dispute with my credit card company. I feel this company is a scam or at best barely operational. Avoid

Extremely poor communication and lies!
I chased for expected delivery date, and was initially told 'by the end of the week'. Later that week I chased again and was told it would be this week... the following week I was told it would be dispatched Monday on a next day service. It is now Wednesday and Parcel force tracking says they still haven't received the item! AWFUL service.

Have not received any response to phone calls or emails about my order. The website now appears to be closed
No contact or information about my order although payment has been taken. Now wondering if they have ceased trading

So far not happy as the items received did not match the image of the product as advertised. Complaint has been sent but no replies. I read that many other customers have experienced the same issues. I hope ull get a response soon as I won't accept the poor quality I received for the price I paid.

I bought two Nkuku dining chairs as a gift for my son and have to admit the reviews here put me off initially. But the common complaint seemed to be the long delivery time. As the website made it very clear that there would be a four to six week wait for the chairs, I wondered if some of the people complaining hadn't clocked that there'd be a wait involved. My order was placed 11 December and was received 26 January. I did ring to ask about the status a month in but I wasn't surprised to be told that the Christmas holidays had pushed everything back by two weeks. Both times I rang, my calls received prompt courteous attention. That said, an email went unanswered. But the savings as compared to buying the same chairs at John Lewis was significant enough that we didn't mind waiting.

Order a pair of chairs on the 5th Jan'26 - it's now the 22nd Jan'26. Received order confirmation on the 9th Jan, informing us that the items can take up to 10 days for delivery, 17 days later still nothing.' Have sent an email requesting an update and refund. Waiting for an acknowledge....

I was shocked to see the poor reviews for this company as my experience has been first class. I ordered 6 chairs just before Christmas as another company had let me down last minute. I was happy to find they had the chairs I wanted at a better price than John Lewis. There was also no shipping fee. I was in contact with Sam at the company who was very helpful and also clearly communicated the expected delivery date which I appreciated would have to be after the Christmas break. She kept me informed of shipment date and tracking details and they actually arrived one day earlier than planned. She has a very professional manner and friendly style. The chairs are great quality and I am very pleased with both the product and the process.

Hard to find out whether this company in genuine or not. Ordered and paid in good time for Xmas - no notice of delivery, chased by email, no communication , no reply. Appalling customer service . Am leaving this review in hope that some info may come from them . Order is CXFZMNWTP.

Same as everyone else…placed and paid for order, no contact and a month later no despatch-emailed twice to ask for refund as needed items so had to purchase elsewhere-hoping this review may prompt some kind of response??? 🙏🙏 my order number is GOKGQDDRJ

After writing a review in the hope of actually getting a response from this company, I did hear back and was assured that the item would be arriving by the following week and would be shipped out… well I’m still waiting!

Really annoying, Sam, I replied by email saying I did not want a cream one which you had in stock, and would wait for the orange one, but how much longer is it going to take?

Pleased to update this that Sam did call me to apologise for the delay, and offered to send a cream item out immediately, while still offering a full refund. Communication is key - had I been given regular updates and an apology along the way, I would have been happy to wait. However, I received the item today, it is really beautiful and will still be keen to reorder an orange one when the stock does come in.
Thanks Sam, I appreciate your gesture.

Do not use
Worst customer service by a country mile
Spoken to Sam 3 times and every time promised a call back, and guess what, I’m still waiting! I stupidly let her convince me not to have a refund while she checked stock…..I am a fool.
I believe she is rogue and I will be making an application to have her struck off as director.

No delivery. No comms. Very difficult to ascertain if this is a genuine business. Had to rely on a charge back with CC.

***Follow up Review***
Sam has been great at resolving this. Superstar. Thank you.
Hayley

I ordered two stools on the 16/11, I request if these could be delivered by the 12/12 and followed up a number of times to ask for confirmation of delivery, but I still have not received any response to my emails at all. These are needed for the 12/Dec so I ordered in good time, had I known that these would take over three weeks to arrive and I would get no response, I would not have ordered them, and looked elsewhere.

I ordered and paid for a nest of 2 tables for £300 on 8 November and it is now 8 December and I still haven’t received them. I did chase a while ago

I wanted to share my experience with Accessories for the Home because, although there are some negative reviews out there, it’s important to remember that this is an independent business, not a big chain like Argos. My order did take a little while to arrive, but the website clearly stated a 2–3 week timeframe, so it was exactly what I expected.

Any time I needed an update, I called their customer service number and she answered straight away every time. She was always polite, helpful, and able to give me clear updates on my order, which made me feel reassured throughout the process.

My order has now arrived and I’m genuinely happy with both the product and the service. From my experience, this company can be trusted, and the communication is definitely there.

Thanks, maissa

Poor communication. Ordered on 27/11/2025. No update and messaged twice but no communication about delivery time. Not sure I should have ordered from this company after reading the reviews. Hopefully it will arrive.

My experience is the same as everyone else. Ordered a drinks trolley given a delivery date and 4 weeks later no trolley and they won't respond to phone calls or e mails. Awful.