Accommodation.co.uk Reviews 

881
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently reliable service. Consumers frequently praise the helpful and professional staff for making rental and moving processes remarkably smooth and stress-free. Clients appreciate the prompt responses, clear communication, and consistent updates provided by agents regarding property management and viewings. Some reviewers were not happy with response times and communication, noting that getting in touch could sometimes be difficult. A few customers also mentioned experiencing frustrating delays with maintenance requests, administrative follow-ups, and getting timely replies. Additionally, individuals pointed out occasional difficulties during the screening procedure or when trying to resolve billing matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting how reliable, fast, and helpful the team is... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being accommodating,... See more

Response time

Users describe positive interactions with response time, noting that consumers always received quick replies... See more

User experience

People report positive experiences with user experience, noting that it made the process really simple, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really solid experience with Accommodation.co.uk from start to finish. Everything was explained clearly, and whenever I messaged or called, someone got back to me quickly. It made the whole pr... See more

Rated 5 out of 5 stars

just had new tenants move into a rental flat. very happy with the work carried out by Hayley, Hayley answered all my questions promptly she carried out many viewings to try and find me suitable tenant... See more

Rated 5 out of 5 stars

I recently used Accommodation.co.uk and was genuinely impressed. The whole process was fast and reliable, and I felt looked after from the very beginning. Communication was quick and clear, which made... See more

Rated 5 out of 5 stars

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.


Company details

  1. Real Estate Rental Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency
  6. Real Estate Agents
  7. Real Estate Appraiser

Written by the company

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

881 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(881)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

5* Service in Manchester

As a landlord based in Manchester, couldn’t recommend enough! They’re fast & reliable! Communication is always clear and they keep me updated without me having to chase. Truly hassle-free service.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air

As a landlord I've been with the company for a few years. Just been allocated a new property manager, Omer, who is excellent. Answers all my questions prompt and with solutions where appropriate. Wasn't sure I was going to stay with the company but will definitely continue with them now.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

London landlords beware…

I had a very disappointing experience letting a flat in central London. The first tenants were very good with no issues - we had a very good manager Richard who communicated very effectively and was extremely helpful. Things went south after the first 2 years when Richard moved on, the local agent struggled to find tenants and the communication was non-existent with no interim inspections undertaken. The tenants failed to report a leak which led to a repair of thousands of pounds. Even though the agent asked the original tenants to pay for a professional carpet clean when they left (and it looked fine) they failed to ask the same of the next tenants who left the flat in a dirty state and I had to pay £500 for professional cleaning. Missing furniture was also not noted on the check out report. I have continued to receive demands for unpaid council tax and utility bills from when they lived there and the whole experience has been very upsetting. I would never use them again.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good and responsive agent

Dan was a great agent- from initial inquiry to arranging the viewings there was great communication (responsive and efficient). Great showing of property very informative

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Arranged a house viewing

Arranged a house viewing , had a text and email to confirm.. waited at the property for 40 mins , no one turned up.
Rang and emailed the office multiple times. They could be bothered to get back to me .. then I got a email 20 mins after I left saying thank you for attending your viewing . Absolute joke

November 5, 2025
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Hi Lee,
Thank you for your feedback, and I’m really sorry for the inconvenience and frustration this caused.
I’ve looked into what happened, and the appointment time was updated in our system and you would have recieved this information via email in advance of the appointment.
We’ve now made improvements to the way our system sends updates to ensure this doesn’t happen again.
Once again, I’m very sorry for the experience you had with us.

Rated 5 out of 5 stars

best accommodation agency

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

After choosing a time slot they had…

After choosing a time slot they had provided for viewing , no confirmation email from their side even after the viewing date. I have mailed them back regarding this, no reply. Today morning they have called me back and when I was telling them all this..they literally hang up the call, which I think is not professional at all.

November 3, 2025
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Hi Akhil,
Thank you for your feedback. We’re very sorry for the inconvenience, there was unfortunately a human error on our end which caused the issue with your viewing. This has now been fully resolved, and we’ve put steps in place to ensure this does not happen again.
If you’re still interested in the property, we would be more than happy to rearrange the viewing.
Once again, we apologise for the inconvenience and thank you for your understanding.
Kind regards,
Aaron

Rated 5 out of 5 stars

Chelsea

Chelsea, who is managing the property, is always approachable and eager to help. I can certainly recommend

October 31, 2025
Unprompted review
Rated 2 out of 5 stars

They need close supervision

I have 2 fully managed lets, but even so this company has to be closely supervised at all times. I've been hugely overcharged for repairs, and they tried to increase the percentage charge after I'd contracted with them only a few months earlier.
In September, one of my properties became available for re-let. I was assured the house would be marketed, and I waited for developments as it's an attractive family home in a nice area with a fair rent. Nothing happened, and the agent contacted me saying there'd been no interest and would I like to reduce the price? I checked all the main marketing websites, and guess what? It hadn't been advertised at all. I pointed this out and the agent corrected it. There were several offers made within just hours. Wouldn't you have thought the agent would think it odd and chase it up herself? The new tenants moved in, and new letting fees were correctly deducted by this firm. But when I checked the invoice, I found I'd also been charged for the cleaning fees which we'd agreed would come out of the previous tenants' deposit!
I've awarded an extra star for the speed and efficiency with which the cleaners were sent in over a weekend, after the delay caused by the marketing debacle.
I'm not saying a flat 'don't use this agency', but you must be prepared to keep a close eye on them.

October 13, 2025
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Hi Mary,
Thank you for taking the time to share your feedback.
As discussed, I’m glad we’ve now had the opportunity to speak directly and resolve the issues you experienced. Your comments have been extremely helpful, and we genuinely appreciate you bringing these matters to our attention so we can continue improving our service.
Scott

Rated 5 out of 5 stars

I’ve had such a great experience with…

I’ve had such a great experience with my housing manager, Chelsea. She’s always friendly, professional, and quick to respond whenever I have a question or need help. Chelsea goes above and beyond to make sure everything runs smoothly - from maintenance requests to general communication, she’s always on top of it. It’s so refreshing to have someone who genuinely cares about the residents and takes pride in her work.

Thank you Chelsea for making the whole experience so much easier and stress free 👍

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Dan Butcher Rocks!

Dan Butcher was incredibly efficient and very professional in finding a tenant for our property. He was easy to work with and did everything he said he would, while being flexible enough to allow us to play our part in choosing our tenant.
We would definitely use Accommodation.co.uk again, and especially Dan.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Helen

Helen, in particular, has been fabulous from the time of viewing to handing me the keys. They're understanding, handy and patient with the way they do business. I strongly recommend them.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Helen was amazing from start to finish

Helen was amazing from start to finish. Professional,efficient and 100%committed to the job in hand
she guided me through the letting process and the tenant and I both found her easy to contact and deal with. I highly recommend .

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure working with Accommodation…

I have been working with Accommodation for a few years now providing them with property Inventory services and it's a pleasure dealing with Scott, Maz and Sean, who are are a friendly responsive team.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

I rented a property in Birmingham for 3…

I rented a property in Birmingham for 3 years.

Chelsea, my property manager, was consistently proactive and responsive. Whenever issues arose, she was prompt to help and kept me informed. Any resolutions were carried out smoothly.

Sammy, my lettings agent, was friendly and approachable. She made inspections and routine checks straightforward and stress-free.

Overall, both provided a fantastic experience, would recommended.

September 17, 2025
Unprompted review

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