Ace from Studio Reviews 8,689

Terrible company and terrible service. I received my order 2 months ago which included a faulty item with missing parts and I have been going around in circles trying to get this resolved. I was originally given case acknowledgment number to then being ignored. I have emailed various times and haven't heard back. I had to resort to messaging them on social media and every time I received a message it was to confirm my details and then to confirm I was the account holder. Nothing about how to resolve my issue. I also received a refund for an item which was out of stock, however they credited this back to my account and are refusing to refund my debit card. I was on a staff account and no longer work there so will never order from them again. They have basically stolen my money. Beware!

I am in another country and can't open my account. I need pay my statement and is impossible

I haven’t received half my items, the ones that got cancelled because apparently they were no longer available, I am still waiting on a refund, even after numerous emails back and forth I still get the same worded email back explaining there is an issue with their refunds. Not my problem, I won’t be using you again as this service is despicable, and basically robbing money off of customers and not wanting to give money back!!!

Help please. I have an account with Ace but problems logging on and when I do can make payment but cannot view my orders or order anything. Customer phone list directs to Financial Service message. Using 0371 no but not getting g anywhere.

What has happened to ace catalogue trying to place a order is a joke now keeps saying can't log in before it was easy and when I ordered before it showed my order straight on my phone so I can have peace of mind my order was placed not now nothing on my phone so haven't a clue if my order has been successful been with ace such a long time might loose a customer now shop somewhere else 👎

Rubbish! Cannot speak to a human .they communicate with robots . They do not understand simple requests. I have not been able to log in for over a fortnight. Every day I request help and every day I get a robotic reply asking me to log in to my account to get help.
I cannot log in to my account! Absolutely ridiculous. Sort it out!

Ive always done large orders with u for Christmas and never had a problem but this time 4 missing items and no longer available and you only refund me 8.oo when should have been 68.oo refunded.quick to take the cash but not to refund! Il be staying clear from now on. 0☆

Ordered for first time from ace it’s been 4 days had no confirmation of my order they have taken the money from my bank account worried I won’t receive my order

Ace made me change my password and everything since then I have not been able to log into my account. I have spent at least a couple of hours on their totally useless live chat where the Cs agents are extremely rude and have sent numerous emails that for some reason take days to reply. They now want a payment which I am more than willing to pay but only when they sort my log in issues out.

Ace have charged me for three items I have not had from three separate orders! I can see from the lack of tracking they never even sent them and their CS people cannot speak basic English or understand what I am asking of them to try and locate my goods. They send cut and paste emails and ask me to wait and wait and this has been going on for a month now. Then they demand a monthly payment which includes these items. I get ignored on the phone and they say I am at fault for not waiting when they do manage some English. Why does every order I place have missing items that I get charged for and then lied to about???

This catalogue is an absolute nightmare I've been charged for 2 items plus delivery and they are not even in stock. You cannot speak to anyone direct it's just a robot on webchat who hasn't got a clue what I am talking about. I would definitely recommend giving this catalogue a wide berth!! Utter rubbish!!!!

Have been a customer now for years and never had a problem

Ordered my product and it arrived on time.

I love shopping with ace Yr things r so cheap

Items arrived swiftly and were of a high standard.

Good quality

very happy with the items that i have got from ACE

I had the goods quickly,and they were all really good ,fit and style,there was just one item I returned but,was