ACE Cash Loans Reviews 100

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Yvonne is subpurp at her job she has amazing customer service skills and is amazing even under stress. Your company needs more employees like her I apprec Her kindness and btw she needs a raise

Rated 4 out of 5 stars

Great Experience, easy to use and funds available quickly. However the interest rate is outrageous and my "pay off" date was 2 months later than expected due to the interest. If I ever need this again... See more

Company replied

Rated 5 out of 5 stars

Ace cash express has been there for me even when a regular pay day loan company wouldnt be. They are always so pleasant on the phone and even the personell in the stores have always been awesome. I w... See more

Rated 1 out of 5 stars

I did a online loan i will NEVER give them my money again. I took out a loan for 400 i had to pay 800 back hell naw then when i called customer service to call to pay early they told me the total i ha... See more

Company replied

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3.7

Average

TrustScore 3.5 out of 5

100 reviews

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Rated 5 out of 5 stars

Happy Customer

My credit is not the best but i was approved for a loan it was fast and i had the money the next day. They take the money out of my account and they work with me if i do not have the full amount as long as they know within a few days!!!

June 16, 2015
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi Katrina,
Thank you for your feedback! At ACE, we are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal customer!

Rated 4 out of 5 stars

Great Experience

Great Experience, easy to use and funds available quickly. However the interest rate is outrageous and my "pay off" date was 2 months later than expected due to the interest. If I ever need this again, I will pay it off right away, not let the minimum payments be made out of my check. The customer service was amazing and always attentive to my questions! Will recommend them!

June 3, 2015
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi Kim,
Thank you for your feedback! At ACE, we work hard to make things easy for our customers, and we’re happy to hear that you were so pleased with our service. Thank you for being a loyal customer!

Rated 5 out of 5 stars

As expected

Although interest rates are exorbitant, I was quickly and efficiently serviced by a polite professional. I knew what I was getting into and got what I was promised, when promised. I would use Ace again if another emergency arose

April 12, 2015
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi Charlie,
Thank you for your feedback! At ACE, we work hard to make things easy for our customers, and we’re happy to hear that you were so pleased with our service. Thank you for being a loyal customer!

Rated 5 out of 5 stars

A wonderful experiance

My loan was quick and easy. They were polite and upbeat.

April 8, 2015
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi William,
Thank you for your feedback! At ACE, we are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal customer!

Rated 5 out of 5 stars

Great company!

I did my loan online very easily. It was a great experience. I paid the loan at my local office, and the ladies I dealt with there were very friendly and helpful. Overall it was a tremendous experience and I would definitely recommend them.

April 8, 2015
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi Terry,
Thank you for your feedback! At ACE, we are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal customer!

Rated 4 out of 5 stars

Great service

Ace has always been there to help whenever I was in any kind of a bind without any hassle. The process is very fast & simple/easy.

February 10, 2015
Unprompted review
Rated 3 out of 5 stars

Easy Approval - Super High Interest

It was very easy to get approved. Shame on me though for not paying attention to the interest rate. 416% interest in a bit ridiculous. Also, when you finance a large amount it makes it harder to pay your other bills with a large loan payment coming out ofevery check. It would probably be a better experience if it was a once a month payment. I would reluctantly use ACE again for a small amount, but never again for a large amount.

December 2, 2014
Unprompted review
Rated 2 out of 5 stars

Loans are for Suckers

Get u approved fast. Get the loan right away.
Your locked down with payments. I don't like it. I asked if I can make a payment once a month they said no. Its every time I get paid. Which sucks! It makes it hard to pay other bills. I can't say I would recommend them. I pay every time and they can't work with you on making this easier.

November 26, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi Raquel,
Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at customerservice@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 1 out of 5 stars

Never again will use them

They informed me that I qualified for loan then it took more then 24 hours to go in my bank account. Also gave them my pay dates and they took money out before the date and caused insufficient funds. I have never had a negative bank balance before.

November 20, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hi Anne,
Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at customerservice@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 3 out of 5 stars

Easy process although somewhat disconcerting!

Completing the process was quick and easy, however the end product is a little bit problematic. I selected the date for my account to be debited and when the final papers were submitted to me I noticed that the dates had been changed forward when the date I requested fell on a weekend or holiday. I think it is more than a little presumptuous that my payroll would follow suit. I would think that the date would have been moved to the next business day and not the previous! Otherwise a necessary service in an emergency.

November 5, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Lynda,
Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at customerservice@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 5 out of 5 stars

Epic Experience

Ace is a great experience and get money fast and on time in your account. Great experience when I didn't have ends to meet

October 19, 2014
Unprompted review
Rated 1 out of 5 stars

overpriced fees

I feel that your fees are overpriced. They are in excess and I feel that it is not a convenience to the customer. As far as payoff goes I find your company to be greedy not wanting to release a customer after you have received more than what was borrowed. I will not be doing business with ace ever again. Not to mention that I was scammed in the process by someone using and imitating your companies name. It was the worst experience ever dealing with this company. I am also aware of the lawsuit against your company for illegal collection practices. Just not a company that I can ever see doing business with again, ever.

October 16, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Cita,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at customerservice@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 3 out of 5 stars

to high on interests rate

I wouldn't recommend it to no one i don't like the fact if its a bank holiday in the are supposed to withdraw your money out on monday they takes it out that Friday i glad i still had money in my account no satisfied

October 15, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Arnita,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at customerservice@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

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