ACE Cash Loans Reviews 100

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Yvonne is subpurp at her job she has amazing customer service skills and is amazing even under stress. Your company needs more employees like her I apprec Her kindness and btw she needs a raise

Rated 4 out of 5 stars

Great Experience, easy to use and funds available quickly. However the interest rate is outrageous and my "pay off" date was 2 months later than expected due to the interest. If I ever need this again... See more

Company replied

Rated 5 out of 5 stars

Ace cash express has been there for me even when a regular pay day loan company wouldnt be. They are always so pleasant on the phone and even the personell in the stores have always been awesome. I w... See more

Rated 1 out of 5 stars

I did a online loan i will NEVER give them my money again. I took out a loan for 400 i had to pay 800 back hell naw then when i called customer service to call to pay early they told me the total i ha... See more

Company replied

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3.7

Average

TrustScore 3.5 out of 5

100 reviews

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Rated 1 out of 5 stars

unacceptable

It was bad due to someone stole my info in I wasn't able to renew my loan after I been successfully paying on it with no problems.

August 7, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Malcolm,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 3 out of 5 stars

expensive but easy

They are the most expensive but the easiest to use. Mobile site is nice and easy to navigate and the process to approval is easier than more...but like I said..they charge the highest rates.

August 7, 2014
Unprompted review
Rated 4 out of 5 stars

very nice

it was easy to get the money I needed got it quickly payments weren't to bad we've gotten several times to help us and had good expirence

August 7, 2014
Unprompted review
Rated 1 out of 5 stars

I pay you off one time

How much cash loan am I good for

August 6, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Larry,

Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 2 out of 5 stars

JUST SAY NOOOOOOOOOOOOOOOO

What I did not like about ACE is this: Every time I tried to sign into my account I would also have to change the password or call customer service. BUT THE WORST IS NOT BEING ALBE TO SEE MY ACCOUNT WHEN EVERY I WANT TOO. I was so upset that I ask the rep what were they trying to hide. She apologized and stated that I could take a look at the paperwork that I signed online. Unlike other companies ACE does not let you see your account. I WILL NEVER BORROW FROM THEM AGAIN. I like to see how my account is going down or if I don't agree with something I can see it in black and white to dispute it. You don't get that with this company.

August 6, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Janet,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 1 out of 5 stars

This company is a shark.

I only had there money for 12 days. And, I had to pay back $450.00 on top of my loan.

August 6, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Dennis,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 1 out of 5 stars

never again

I did a online loan i will NEVER give them my money again. I took out a loan for 400 i had to pay 800 back hell naw then when i called customer service to call to pay early they told me the total i had to pay, corporate was telling me something different (trying to make me pay more money) i dont suggest them to anyone. Horrible service also

August 6, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Tiara,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

Rated 5 out of 5 stars

Woa !!!!! Good Golly.

Ace is a great place to get a loan when u need it, no hassles. U choose arrangements, installments or paydays, etc. Check them out u won't regret it.

August 6, 2014
Unprompted review
Rated 5 out of 5 stars

ACE has always been my help in times of need

I went online and did an application, within minutes, I was approved and the very next day, the money was deposited into my account. Sometimes I have a more immediate need and have the option to easily go to a site store and pick the money up on the same day of approval....I would suggest ACE Cash Loans to anyone that want a quick, no paperwork, dependable loan with several options for re-payment.

August 6, 2014
Unprompted review
Rated 5 out of 5 stars

Dependable, trustworthy, and safe

When you need short term cash this is the place to go. Nobody in the payday loan service has better service or respect for their customers. One of the most convenient ways to get money to get out of a small short term jam. Many locations and friendly staff.

August 6, 2014
Unprompted review
Rated 5 out of 5 stars

Ace Cash made my dreams come true

When my Brother past away in March I was devastated. Since he was cremated there would be no where to go visit him until I found out that I could have a memorial Bench placed in his Honor, at the Park where we grew up. However, my hopes of getting one were crushed when I found out how much it would cost. Friends and Family then pulled together 1300.00 dollars, but I still needed an additional 2400 dollars. That is when ACE cash came to the rescue in the nick of time.
Thank you ACE for making my dreams come true and helping me to have a place to go sit and remember my Brother!!

August 6, 2014
Unprompted review
Rated 1 out of 5 stars

Unbelievably unreasonable.

I was planning on just going ahead and paying off my loan, so I called and asked for the payoff. I could have paid it then but I was heading into work... so I said it can wait until Monday. I call on Monday (only a few days later) and the payoff has somehow gone up 50 bucks. I was completely shocked. She asked if I wanted her to ask the supervisor. I said yes, absolutely. I was polite the entire time. She returned to the phone some time later to inform me there was "nothing they could do." I had explained to her I had just enough to pay off the loan. And I planned on being a returning customer. After this, once my loan is paid I will no longer go through you guys or refer you any longer. The point is to satisfy the customer, within reason, correct? I was completely unsatisfied. I've paid quite a bit of interest already. So you guys definitely got business out of me, even letting me pay off early. Why not satisfy me to redeem the previous loan payoff amount so I could become a returning customer and continue referring you guys?

August 6, 2014
Unprompted review
ACE Cash Loans logo

Reply from ACE Cash Loans

Hello Christopher,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!

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